Angela Kane
Senior Customer Service Rep. at HEA- Claim this Profile
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English Native or bilingual proficiency
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Bio
Clint Butler
I highly recommend Angela. From day one of connecting with her she has continuously volunteered to help with my business or just hang out when we both happened to be online. She is truly a great business leader and you will do well to link up with her as soon as possible and enjoy knowing this very knowledgable and professional leader!
Nicole Ahumada
Working with Angela Kane I found her as a person with great expertise and deep skills of IT solutions. Angela Kane is a wise, deadline oriented, multi-skilled and detail oriented developer who can take on even the most challenging projects. Self motivated, very good and creative. If you ever need someone to deliver under pressure, no slip-ups, just results, Angela Kane is your woman!
Clint Butler
I highly recommend Angela. From day one of connecting with her she has continuously volunteered to help with my business or just hang out when we both happened to be online. She is truly a great business leader and you will do well to link up with her as soon as possible and enjoy knowing this very knowledgable and professional leader!
Nicole Ahumada
Working with Angela Kane I found her as a person with great expertise and deep skills of IT solutions. Angela Kane is a wise, deadline oriented, multi-skilled and detail oriented developer who can take on even the most challenging projects. Self motivated, very good and creative. If you ever need someone to deliver under pressure, no slip-ups, just results, Angela Kane is your woman!
Clint Butler
I highly recommend Angela. From day one of connecting with her she has continuously volunteered to help with my business or just hang out when we both happened to be online. She is truly a great business leader and you will do well to link up with her as soon as possible and enjoy knowing this very knowledgable and professional leader!
Nicole Ahumada
Working with Angela Kane I found her as a person with great expertise and deep skills of IT solutions. Angela Kane is a wise, deadline oriented, multi-skilled and detail oriented developer who can take on even the most challenging projects. Self motivated, very good and creative. If you ever need someone to deliver under pressure, no slip-ups, just results, Angela Kane is your woman!
Clint Butler
I highly recommend Angela. From day one of connecting with her she has continuously volunteered to help with my business or just hang out when we both happened to be online. She is truly a great business leader and you will do well to link up with her as soon as possible and enjoy knowing this very knowledgable and professional leader!
Nicole Ahumada
Working with Angela Kane I found her as a person with great expertise and deep skills of IT solutions. Angela Kane is a wise, deadline oriented, multi-skilled and detail oriented developer who can take on even the most challenging projects. Self motivated, very good and creative. If you ever need someone to deliver under pressure, no slip-ups, just results, Angela Kane is your woman!
Experience
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HEA
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France
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E-Learning Providers
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Senior Customer Service Rep.
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Jan 2005 - Present
Oversee customer support department. Answer emails and phones to respond to orders, general customer inquires, invoice questions, and customer complaints. PRIMARY RESPONSIBILITIES:- Answer phones and respond to customer requests.- Sell product and place customer orders in computer system.- Provide customers with product and service information.- Upsell products and services.- Identify, research, and resolve customer issues using the computer system.- Follow-up on customer inquires not immediately resolved.- Complete call logs and reports.- Research billing issues.- Recommend process improvements. Show less
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Customer Service Representative
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Nov 2001 - Jan 2005
Answer emails and phones to respond to orders, general customer inquires, invoice questions, and customer complaints. PRIMARY RESPONSIBILITIES:- Answer phones and respond to customer requests.- Sell product and place customer orders in computer system.- Provide customers with product and service information.- Upsell products and services.- Transfer customer calls to appropriate staff.- Identify, research, and resolve customer issues using the computer system.- Follow-up on customer inquires not immediately resolved.- Complete call logs and reports.- Research billing issues.- Recognize, document and alert the supervisor of trends in customer calls.- Recommend process improvements. Show less
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Research Analyst
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Jan 1998 - Oct 2001
Gather statistical data on competitors and examining prices, sales, and methods of marketing and distribution. Analyze data on past sales to predict future sales. Devise methods and procedures for obtaining the data they need by designing surveys to assess consumer preferences. PRIMARY RESPONSIBILITIES:- Search employment opportunities and information.- Assist in developing research and undertaking analysis across a range of products.- Conduct supplier and industry assessments, identifying and evaluating potential suppliers.- Produce data to support product and/or business development. - Assist with business plan development. Show less
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Education
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1997 - 1999
Santa Barbara City College
AA, Market Research -
1993 - 1997
Westmont College
BA, Business Administration and Management
Community
