Experience

Riverside Area Rape Crisis Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Data Analyst

  • Mar 2023 - Present

  Riverside, California, United States



Worksite Labs

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director, Data Operations

  • Feb 2021 - Aug 2021

  Placentia, California, United States Develops, coaches, and supervises team consistent with values and competencies required for successful job growth and development Models and guides staff on relevant professional development areas; works with direct reports on professional development and ongoing training Analyzes historical data trends to reflect data processing priorities and staff scheduling Leads efforts to determine the most appropriate approaches to address data priorities Works in collaboration with the… Show more Develops, coaches, and supervises team consistent with values and competencies required for successful job growth and development Models and guides staff on relevant professional development areas; works with direct reports on professional development and ongoing training Analyzes historical data trends to reflect data processing priorities and staff scheduling Leads efforts to determine the most appropriate approaches to address data priorities Works in collaboration with the C-Suite to develop, implement, and adapt practices and tools of data management and reporting Advances the organization’s commitment to diversity, equity and inclusion, and elevates a diversity of perspectives Show less



Chapman University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research Assistant

  • Aug 2019 - Aug 2020

  Orange County, California Area Researched peer institution policies and fellowship opportunities to support leadership policy decisions Implemented new grant application processes to streamline funding of graduate student scholarly and creative activity Created and managed data collection via Google Forms; analyzed and narrated data in Google Sheets, Docs, and Slides



Child Abuse Prevention Center

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Evaluation and Data Analyst

  • Aug 2017 - Aug 2019

  Anaheim, Ca Compiled, scrubbed, and reported monthly and semi-annual outcomes for county-funded programs Analyzed pre- and post-test data using statistical package add-on in Excel Served as Exym database administrator: built forms based on needs analysis, provided troubleshooting and user support Ensured client data was managed according to HIPAA and county-contract requirements



Pathways by Molina

• Data Analyst

  • Jun 2015 - Jan 2017

  Orange County, California Area Managed outcomes data and provided monthly and yearly reports to county-administered MHSA contracts Analyzed pre- and post-test data using both outcome measures and evidence-based psychometric tests Designed and presented slide decks with narratives of aggregated data to county contract managers Provided feedback to program staff (case workers, nurses, and therapists) to optimize therapeutic interventions Consulted and assisted other departments to improve operations and foster… Show more Managed outcomes data and provided monthly and yearly reports to county-administered MHSA contracts Analyzed pre- and post-test data using both outcome measures and evidence-based psychometric tests Designed and presented slide decks with narratives of aggregated data to county contract managers Provided feedback to program staff (case workers, nurses, and therapists) to optimize therapeutic interventions Consulted and assisted other departments to improve operations and foster teamwork (graphic design, event logistics, administrative accounting, project management) Show less



County of Orange

• Government Administration
• 700 & Above Employee

• Eligibility Worker

  • 2013 - Jun 2015

  Anaheim, CA Interviewed applicants for and recipients of one or more Federal/State/County benefit programs Explained rules, regulations, procedures, rights, and responsibilities to applicants and recipients Determined initial and ongoing program eligibility in accordance with regulations Participated in trainings to adapt screening protocols to new regulatory requirements



Groundswell

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Mediator (Volunteer) for Small Claims Court

  • Mar 2012 - Aug 2012

  Santa Ana, CA Assisted court system with resolving claims through alternative dispute resolution services Discussed and defined problems using facilitative mediation to help disputants reach an agreement Wrote stipulations detailing how claims would be resolved that were then approved by commissioners



Fox Drug

• Marketing Manager

  • Nov 2010 - May 2012

  Torrance, CA Found opportunities for advertising and evaluate potential benefits vs. costs, and make recommendations to the owners based on my analysis and judgment Met with 20 clinical offices per day to introduce Fox’s customer-centered services to increase market capture from physician referral business Coordinated health fairs and booths at health expos by employing diagnostic screeners (bone density, blood glucose), procuring supplies and raffle prizes, and scheduling staff and 3rd party… Show more Found opportunities for advertising and evaluate potential benefits vs. costs, and make recommendations to the owners based on my analysis and judgment Met with 20 clinical offices per day to introduce Fox’s customer-centered services to increase market capture from physician referral business Coordinated health fairs and booths at health expos by employing diagnostic screeners (bone density, blood glucose), procuring supplies and raffle prizes, and scheduling staff and 3rd party vendors Designed marketing materials: brochures, banners, and collateral materials Show less



AmerisourceBergen

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Account Manager

  • Sep 2006 - Sep 2010

  Corona, CA Managed 45 pharmacy clients ($17m/qtr.) using customer-focused programs to improve three core areas of their businesses: market capture, profitability, and operational efficiency Mined and analyzed sales data using Microstrategy and Excel to prepare presentations for business review meetings, create proposals, and negotiate 3-year contracts with customers Demonstrated initiative in my professional development by keeping abreast of industry and its changes through the use of professional… Show more Managed 45 pharmacy clients ($17m/qtr.) using customer-focused programs to improve three core areas of their businesses: market capture, profitability, and operational efficiency Mined and analyzed sales data using Microstrategy and Excel to prepare presentations for business review meetings, create proposals, and negotiate 3-year contracts with customers Demonstrated initiative in my professional development by keeping abreast of industry and its changes through the use of professional association publications and company announcements Show less



inlingua Princeton

• United States
• Higher Education
• 1 - 100 Employee

• Corporate Trainer

  • 2000 - 2005

  Bangkok, Thailand Promoted within 1.5 years to Corporate Training Department at inlingua to become one of top 5 instructors working with high-profile clients like Alcatel, Shin-Sat, and Ecco Performed needs assessments to determine developmental goals and guide the process of designing specific instructional content to motivate and reinforce learning Instructed associates using lecture, pair-work, role-plays, and interactive games along with providing them relevant course books, handouts, and… Show more Promoted within 1.5 years to Corporate Training Department at inlingua to become one of top 5 instructors working with high-profile clients like Alcatel, Shin-Sat, and Ecco Performed needs assessments to determine developmental goals and guide the process of designing specific instructional content to motivate and reinforce learning Instructed associates using lecture, pair-work, role-plays, and interactive games along with providing them relevant course books, handouts, and simulations Maintained field records of performance to be used with exam scores to create reports for executive management to verify training effectiveness, and extend training when necessary Show less