Alice Sury
Teaching Assistant at ST CHARLES CUSD 303 SCHOOL DISTRICT- Claim this Profile
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Topline Score
Bio
Minh N.
I had the pleasure of working with Alice at ATI and collaborating on several project teams. I impressed by Alice's ability to handle even the toughest clients who need helps on VoIP phone issues. She is also nice and kind to everyone. If you ever need someone to deliver under pressure, Alice is the one who can deal with difficult situations and solve the problems on time.
Andy Krivograd
Alice was a very reliable coworker who was excellent at follow up, processing orders and working through issues with customers. She was always a pleasure to work with, Andy
Minh N.
I had the pleasure of working with Alice at ATI and collaborating on several project teams. I impressed by Alice's ability to handle even the toughest clients who need helps on VoIP phone issues. She is also nice and kind to everyone. If you ever need someone to deliver under pressure, Alice is the one who can deal with difficult situations and solve the problems on time.
Andy Krivograd
Alice was a very reliable coworker who was excellent at follow up, processing orders and working through issues with customers. She was always a pleasure to work with, Andy
Minh N.
I had the pleasure of working with Alice at ATI and collaborating on several project teams. I impressed by Alice's ability to handle even the toughest clients who need helps on VoIP phone issues. She is also nice and kind to everyone. If you ever need someone to deliver under pressure, Alice is the one who can deal with difficult situations and solve the problems on time.
Andy Krivograd
Alice was a very reliable coworker who was excellent at follow up, processing orders and working through issues with customers. She was always a pleasure to work with, Andy
Minh N.
I had the pleasure of working with Alice at ATI and collaborating on several project teams. I impressed by Alice's ability to handle even the toughest clients who need helps on VoIP phone issues. She is also nice and kind to everyone. If you ever need someone to deliver under pressure, Alice is the one who can deal with difficult situations and solve the problems on time.
Andy Krivograd
Alice was a very reliable coworker who was excellent at follow up, processing orders and working through issues with customers. She was always a pleasure to work with, Andy
Experience
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ST CHARLES CUSD 303 SCHOOL DISTRICT
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Teaching Assistant
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Nov 2020 - Present
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Call One, Incorporated
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United States
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Telecommunications
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1 - 100 Employee
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Provisioning Specialist
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May 2016 - Sep 2020
Coordinates service delivery of non-complex and complex orders (voice and data services). Provisions orders as requested by the customer. Monitors and follows orders from initiation through to successful completion.Communicates with customers throughout the order and implementation process and provides updated status.Updates customer records to accurately reflect equipment and services.
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Customer Support Specialist
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Sep 2015 - May 2016
Working in a call center environment answer customer calls to assist customers in resolving product or service issues by clarifying customer complaint, determining the cause of the trouble and reaching an appropriate resolution. Follow up with customers by phone or e-mail on status of trouble report and resolution. Work with providers (Windstream, Firstcomm, AT&T, etc.) for reporting trouble (PRI, P2P, DIA, DSL, DSO, POTS) and obtaining status updates on service issues/outages. As a team member, takes rotation for the on call schedule (requiring after hours emergency call coverage).
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Kane County Cougars Baseball
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United States
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Spectator Sports
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1 - 100 Employee
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Team Store Associate (Seasonal)
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2011 - 2019
Retail environment interacting with customers purchasing souvenirs and apparel. Customer service is primary in this position. Responsible for daily reconciliation of cash registers. Retail environment interacting with customers purchasing souvenirs and apparel. Customer service is primary in this position. Responsible for daily reconciliation of cash registers.
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Kohl's Department Stores
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United States
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1 - 100 Employee
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Jewelry Associate
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2011 - Jun 2016
Customer Service - Assist customers in jewelry selection/purchase. Responsible for maintaining and balancing cash drawers as well as securing jewelry in the safe and the end of each shift. Customer Service - Assist customers in jewelry selection/purchase. Responsible for maintaining and balancing cash drawers as well as securing jewelry in the safe and the end of each shift.
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Network Services Representative
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Jul 2014 - Apr 2015
Initiate customer quotes and orders for carrier services. Followed up on status of orders and scheduled completion/installation as necessary. Worked with customers to resolve billing provider service issues. Managed customer accounts to allow best value for provider service.
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Technical Assistance Representative
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Feb 1997 - Jul 2014
Working in a call center environment - provided client centered technical support, training and coaching to ensure an effective and efficient level of customer satisfaction.Worked with personnel and departments to formulate solutions to challenging issues and ensured projects completed on time to the highest level of quality.
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End User Trainer
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Feb 1995 - Feb 1997
Project Managed jobs/programming according to customer specifications. Provided customized customer training on equipment purchased.As required, formulated customized programming and audio recordings to complete customer move/add/change requests.
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Community
