Experience

Department for International Trade (DIT)

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Account Manager

  • Aug 2017 - Present

  Account manager for UK Tradeshow Programme. Helping SMEs investigate and research international opportunities.Main architect and system administrator for digital application platform for the UK Tradeshow Programme. Account manager for UK Tradeshow Programme. Helping SMEs investigate and research international opportunities.Main architect and system administrator for digital application platform for the UK Tradeshow Programme.



HM Revenue & Customs

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Associate

  • May 2015 - Aug 2017

  Assisting customers with Tax a Credit claims and enquiries Assisting customers with Tax a Credit claims and enquiries



City Facilities Management Holdings Ltd

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Contact Center Colleague

  • May 2008 - Feb 2015

  I joined City Facilities Management in a customer service role. My general duty is to answer calls from Asda customers regarding their electrical products. These calls may involve fault diagnosis, set up and operation of audio visual equipment or general customer service enquiries. I joined City Facilities Management in a customer service role. My general duty is to answer calls from Asda customers regarding their electrical products. These calls may involve fault diagnosis, set up and operation of audio visual equipment or general customer service enquiries.



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Retention Service Advisor

  • Mar 2007 - Dec 2007

  I was responsible for taking inbound calls from customers looking to cancel their Sky Subscriptions and persuade them otherwise. To achieve this I would build a profile of each individual customer’s needs and wants and identify what could be done to meet each of them. I was responsible for taking inbound calls from customers looking to cancel their Sky Subscriptions and persuade them otherwise. To achieve this I would build a profile of each individual customer’s needs and wants and identify what could be done to meet each of them.