Experience

Shipup

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Business Development Representative

  • Nov 2022 - Present

  - Help customers increase NPS by +15 - Work with online retailers to decrease WISMO rate by up to 50% - Improve customer service by reducing contact rate by 40% -Builds and maintains qualified pipeline for the business by identifying target prospects through email, calls, and social outreach -Generates sales-ready meetings and opportunities for the AE -Sits in on prospective client calls to understand and uncover customer needs and business problems -Uses and maintain the CRM systems according company standards -Provide metrics on leads -Collaborates with the Account Executive, Product & Tech, and CRM teams to improve on a daily basis Show less



TRIO, Upward Bound Program

• United States
• Higher Education
• 400 - 500 Employee

• Near Peer Intern

  • Dec 2021 - May 2022

  -Created and presented a 15-week interactive course on personal development -Taught and supervised 10+ high school seniors over Microsoft Teams -Researched and distributed information and resources related to mental wellbeing, physical health, familial pressures, relationships over the lifetime, financial skills, ect. -Tailored the course to students within the program (rural USA, under the poverty line, first generation college students, generation Z) -Created and presented a 15-week interactive course on personal development -Taught and supervised 10+ high school seniors over Microsoft Teams -Researched and distributed information and resources related to mental wellbeing, physical health, familial pressures, relationships over the lifetime, financial skills, ect. -Tailored the course to students within the program (rural USA, under the poverty line, first generation college students, generation Z)



West Virginia University

• United States
• Higher Education
• 700 & Above Employee

• WVU SCC Student Ambassador Team Lead

  • Jan 2021 - May 2022

  -Call prospective and current students (50,000+ calls annually)-Input accurate communication data into Salesforce-Conducted outreach to current and prospective students via phone calls, SMS, and email-Lead a team of 10+ student ambassadors-Utilized the Salesforce Telemarketing tools

• New Student Orientation Leader

  • May 2020 - May 2022

  -Aided incoming freshman virtually through GoogleHangouts with their schedules, COVID-related questions, and general college advice-Input call data and records for academic advisers to easily access in TargetX-Aided students with onboarding and admission processes utilizing GSuites and Zoom-Conducted ½ hour meetings with 40+ students weekly -Coordinated and scheduled academic meetings and webinars for students and parents with our advisors-Analyzed students prior educational experiences and interests to create their individualized schedules for their first semester-Created and presented multiple webinars for parents and students Show less

• Broadcast Journalist (WVU Hockey Team)

  • Aug 2019 - May 2020

  -Designed new website for WVU's D1 and D2 men's hockey teams-Edited blog posts, player profiles, and game statistics for the website-Recorded games and uploaded livestreams-Brainstormed plans and concepts for hype videos, branded merchandise, and game-day promotions



WILMINGTON ROWING CENTER

• United States
• Hospitality

• Rowing Instructor

  • Mar 2016 - Mar 2020

  -Worked with many levels of rowers (novice, recreational, and masters) -Accompanied competitive rowers in regattas around the Northeast Coast -Created and executed workout schedules and plans with rowers -Maintained safety on boat -Tracked upkeep and condition of materials in boathouse -Instructed 9-week learn-to-row programs for unexperienced rowers -Worked with many levels of rowers (novice, recreational, and masters) -Accompanied competitive rowers in regattas around the Northeast Coast -Created and executed workout schedules and plans with rowers -Maintained safety on boat -Tracked upkeep and condition of materials in boathouse -Instructed 9-week learn-to-row programs for unexperienced rowers