Jeff Gorndt
Product Manager at NZXT, Inc.- Claim this Profile
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Bio
Varun Rishi
I had the privilege of working with Jeff over 5 years at two companies - and collaborated with him on so many great products! Jeff inspired me to do better as a data scientist and data leader with his analytical approach to product management. We collaborated across numerous projects to make sure product strategy was thoroughly backed by meaningful data. In addition to being analytical, Jeff had a unique ability to empathize with our users. While he managed resources and priorities on his development team pragmatically, Jeff always made sure the user’s perspective was represented - and every feature had a user need associated with it. Jeff is a fantastic product thinker and leader, and would be a great addition to any product org!
LinkedIn User
Jeff and I worked closely together on a number of different projects. He works hard, comes up with innovative ideas and is fun to work with. He has excellent marketing experience and is responsible for a thriving, active user community. It would be a pleasure to work with him again.
Varun Rishi
I had the privilege of working with Jeff over 5 years at two companies - and collaborated with him on so many great products! Jeff inspired me to do better as a data scientist and data leader with his analytical approach to product management. We collaborated across numerous projects to make sure product strategy was thoroughly backed by meaningful data. In addition to being analytical, Jeff had a unique ability to empathize with our users. While he managed resources and priorities on his development team pragmatically, Jeff always made sure the user’s perspective was represented - and every feature had a user need associated with it. Jeff is a fantastic product thinker and leader, and would be a great addition to any product org!
LinkedIn User
Jeff and I worked closely together on a number of different projects. He works hard, comes up with innovative ideas and is fun to work with. He has excellent marketing experience and is responsible for a thriving, active user community. It would be a pleasure to work with him again.
Varun Rishi
I had the privilege of working with Jeff over 5 years at two companies - and collaborated with him on so many great products! Jeff inspired me to do better as a data scientist and data leader with his analytical approach to product management. We collaborated across numerous projects to make sure product strategy was thoroughly backed by meaningful data. In addition to being analytical, Jeff had a unique ability to empathize with our users. While he managed resources and priorities on his development team pragmatically, Jeff always made sure the user’s perspective was represented - and every feature had a user need associated with it. Jeff is a fantastic product thinker and leader, and would be a great addition to any product org!
LinkedIn User
Jeff and I worked closely together on a number of different projects. He works hard, comes up with innovative ideas and is fun to work with. He has excellent marketing experience and is responsible for a thriving, active user community. It would be a pleasure to work with him again.
Varun Rishi
I had the privilege of working with Jeff over 5 years at two companies - and collaborated with him on so many great products! Jeff inspired me to do better as a data scientist and data leader with his analytical approach to product management. We collaborated across numerous projects to make sure product strategy was thoroughly backed by meaningful data. In addition to being analytical, Jeff had a unique ability to empathize with our users. While he managed resources and priorities on his development team pragmatically, Jeff always made sure the user’s perspective was represented - and every feature had a user need associated with it. Jeff is a fantastic product thinker and leader, and would be a great addition to any product org!
LinkedIn User
Jeff and I worked closely together on a number of different projects. He works hard, comes up with innovative ideas and is fun to work with. He has excellent marketing experience and is responsible for a thriving, active user community. It would be a pleasure to work with him again.
Experience
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NZXT, Inc.
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United States
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Computer Hardware Manufacturing
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200 - 300 Employee
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Product Manager
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Jul 2018 - Present
Responsibilities: ● Created roadmaps that exposed long-term product goals both internally and externally. ● Worked closely with the executive team to develop products that align with overall business goals. ● Conducted rigorous research via surveys, user interviews, and analytics to determine user pain points and product opportunities. ● Worked closely with design to develop products that meet user needs. ● Translated those product requirements into actionable engineering tasks in the form of PRDs, diagrams, flowcharts, and user stories. ● Ensured that engineering delivers products in a timely fashion by managing the Agile development process of the team. ● Worked cross-team to ensure that products are well-supported by customer service, marketing, and other teams across the company. ● Established and tracked key performance indicators to validate that our products aligned correctly with business objectives. Results: ● Brought a software product from 0 to 1m+ monthly users with diverse needs. ● Improved average NPS, one of the product's KPIs, from -12 to 54. ● Offered industry-leading software support of 10+ hardware products. Show less
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forge.gg
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San Francisco Bay Area
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Product Manager
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2013 - Jul 2018
● Analyzed markets to determine opportunities ● Designed and conduct extensive user interviews to improve product-market fit ● Wrote clear and comprehensive PRDs ● Managed product schedules to deliver timely and well-supported products ● Developed and maintain a responsive and meaningful product roadmap ● Worked daily with design and engineering to deliver the best product for our users ● Analyzed markets to determine opportunities ● Designed and conduct extensive user interviews to improve product-market fit ● Wrote clear and comprehensive PRDs ● Managed product schedules to deliver timely and well-supported products ● Developed and maintain a responsive and meaningful product roadmap ● Worked daily with design and engineering to deliver the best product for our users
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if(we)
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Sr. Quality Assurance Specialist
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2011 - 2013
● Investigated performance of the customer service flow via analytics and user research ● Delivered an actionable plan to customer service management to improve customer experience flow ● Presented the results of these plans to the executive team ● Worked with team to raise net promoter score and improve brand perception ● Provided coaching and feedback to both local and offshore customer service agents ● Designed training programs to instruct customer service agents in the support of new features ● Created help flows to both increase deflection and improve agent response time Show less
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Community Manager
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Dec 2007 - Aug 2011
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Education
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2004 - 2008
San Jose State University
Philosophy
