Experience

S-One Holdings Corporation

• United States
• Printing Services
• 1 - 100 Employee

• Information Technology Help Desk Technician

  • Nov 2022 - Present

  Sarasota, Florida, United States



Sarasota Manatee Airport Authority

• United States
• Airlines and Aviation
• 1 - 100 Employee

• IT Systems Technician

  • May 2022 - Oct 2023

  Sarasota County, Florida, United States •Install, upgrade, monitor, and troubleshoot issues with LAN systems including but not limited to client computers (desktops, laptops, thin/zero clients). •Provides Tier 1 support for Authority employees, passenger-facing technologies, and Airport-provided tenant systems. •Provides support for COMNER, FIDS, GIDS, and Amadeus EASE as well as IED paging hardware and software troubleshooting support. •Stock, refill MAPs, and Asset Management •Service Desk



Vitil Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Deployment Technician

  • Nov 2021 - May 2022

  Sarasota, Florida, United States • Imaging Laptops using Symantec Ghost Solution Site • Assigning asset tags • Joining the domain • Deploying computers to Sarasota County Schools



Sarasota County Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Substitute Tech Support

  • Feb 2021 - Nov 2021

  • Assists operations, service levels and implementation of computers and networking equipment • Troubleshoots and restores routing technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures • Responsible for level 1 and level 2 software and hardware support • Communicates with team members to complete priority-based tickets within required timeframes



NETSYNC

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Human Resources Intern

  • May 2018 - Aug 2018

  Houston, Texas, United States Responsible for new hire orientation and on-boarding process Created and updated employee information using Microsoft Dynamics NAV. Organized and maintained employee files including filing and creating new hire packets