Mamdouh Almutairi
Operation Mortgage Supervisor at SABB- Claim this Profile
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English -
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Arabic -
Topline Score
Bio
Credentials
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Understanding the role of Human Resources
Laurentian University
Experience
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SABB
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Saudi Arabia
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Banking
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700 & Above Employee
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Operation Mortgage Supervisor
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Apr 2020 - Present
- Team Leader for Mortgage Letters and Cheques order Team- Fundamental participation in establishing two Mortgage RPAs (Robotic Process Automatization) - Monitoring the Mortgage RPAs outcome and solving the issues when occurred - Mortgage RPAs enhancements plans - Investigating and solving complaints against Mortgage process
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Self Service Monitoring Supervisor
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Aug 2017 - Mar 2020
-Teller in the ITM Interactive Teller Machine for a short time-Team supervisor -Monitoring and approving their transactions -Generate daily , Weekly and Monthly reports for the transactions and the performance of the team -Monthly schedule generation -Solving issues may tellers face or escalate them when there is no solutions could be provided -Train the new Joiners and set up their users
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Quality Coordinator
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Mar 2017 - Aug 2017
-Evaluate staff calls and making sure procedures were followed -Generate KPI reports in daily, weekly and monthly basis -Identify the employees weaknesses and generate plans to improve and develop them
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Customer Service Representative
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Sep 2016 - Feb 2017
-Answer the customers inquiries and solve their issues when possible if not escalate them -Raise requests such as Finance, Credit card, Claims etc-Meet the target KPI for example Duration, Quality, Attendance etc
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Education
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2011 - 2016
Laurentian University/Université Laurentienne
Bachelor's degree, Economics
Community
