Chris Klopfenstein
Voice Services Lead at Fast Pace Health- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Brandon Harrison
Chris is an experienced and knowledgeable engineer who has proven the ability to work independently to solve many issues with an Unified Communications environment. Having worked with Chris for a number of years he has provided assistance and expertise to a number of issues ranging from call routing failures to large scale VoIP deployments. He has been a valuable resource to our team and has always had the needs of the customer as one of his highest priorities.
Jeremy Paessler
Chris was an absolute pleasure to work with. He came on this contract as lead technician until leaving for a full time position. He was organized, team player, tech savy, great personal skills, and determined. He makes for a great asset to any company.
Brandon Harrison
Chris is an experienced and knowledgeable engineer who has proven the ability to work independently to solve many issues with an Unified Communications environment. Having worked with Chris for a number of years he has provided assistance and expertise to a number of issues ranging from call routing failures to large scale VoIP deployments. He has been a valuable resource to our team and has always had the needs of the customer as one of his highest priorities.
Jeremy Paessler
Chris was an absolute pleasure to work with. He came on this contract as lead technician until leaving for a full time position. He was organized, team player, tech savy, great personal skills, and determined. He makes for a great asset to any company.
Brandon Harrison
Chris is an experienced and knowledgeable engineer who has proven the ability to work independently to solve many issues with an Unified Communications environment. Having worked with Chris for a number of years he has provided assistance and expertise to a number of issues ranging from call routing failures to large scale VoIP deployments. He has been a valuable resource to our team and has always had the needs of the customer as one of his highest priorities.
Jeremy Paessler
Chris was an absolute pleasure to work with. He came on this contract as lead technician until leaving for a full time position. He was organized, team player, tech savy, great personal skills, and determined. He makes for a great asset to any company.
Brandon Harrison
Chris is an experienced and knowledgeable engineer who has proven the ability to work independently to solve many issues with an Unified Communications environment. Having worked with Chris for a number of years he has provided assistance and expertise to a number of issues ranging from call routing failures to large scale VoIP deployments. He has been a valuable resource to our team and has always had the needs of the customer as one of his highest priorities.
Jeremy Paessler
Chris was an absolute pleasure to work with. He came on this contract as lead technician until leaving for a full time position. He was organized, team player, tech savy, great personal skills, and determined. He makes for a great asset to any company.
Experience
-
Fast Pace Health
-
Hospitals and Health Care
-
400 - 500 Employee
-
Voice Services Lead
-
May 2022 - Present
Senior role managing Enterprise Voice Infrastructure. CUCM, Unity, UCCX/Finesse, Calabrio/WFM, XM Fax, Intelepeer SIP Package Administration, CUBE configuration (4K gateway\Virtualized), CER, PCD Full deployment and configuration of Cisco UC infrastructure from OVA/OVF in VSphere Develop & Maintain run books and troubleshooting guide Root cause & Post Mortem analysis and remediation Senior role managing Enterprise Voice Infrastructure. CUCM, Unity, UCCX/Finesse, Calabrio/WFM, XM Fax, Intelepeer SIP Package Administration, CUBE configuration (4K gateway\Virtualized), CER, PCD Full deployment and configuration of Cisco UC infrastructure from OVA/OVF in VSphere Develop & Maintain run books and troubleshooting guide Root cause & Post Mortem analysis and remediation
-
-
-
Mercy Health
-
United States
-
Hospitals and Health Care
-
700 & Above Employee
-
Cisco Voice Engineer 2
-
Jul 2018 - Apr 2022
Cisco Network Engineer with a specialty in Cisco Voice products and relationship building. Network Administration, Network Configuration, Cisco IOS, Cisco Call Manager, Unity, UCCX, Calabrio/WFM, CUAC\CUEAC Routing Protocols and Configuration Proficient. Working Knowledge of RF Wireless Network Technology. Experience with Ubiquiti, AirOS, Peplink Routers, Sectored Wifi Fluent with most of today's PC hardware, networking, and software, as well as mobile/wireless devices and Operating Systems. Up-to-date advanced knowledge of MS Office Excellent verbal communication skills, both written and vocal Show less
-
-
-
CBTS
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Cisco Voice Engineer 2
-
Jun 2012 - Jun 2018
Manage Voice Network for Lourdes Hospital (Mercy/Catholic Health Partners) of 2000+ endpoints including gateways. Managed conversion from Nortel Legacy to 100% Cisco Environment Manage Voice Network for Lourdes Hospital (Mercy/Catholic Health Partners) of 2000+ endpoints including gateways. Managed conversion from Nortel Legacy to 100% Cisco Environment
-
-
-
OnForce
-
United States
-
Software Development
-
1 - 100 Employee
-
Independent Consultant/Technician
-
Apr 2008 - Aug 2012
PC Deployment/Refresh Lead PC Deployment/Refresh Lead
-
-
-
Kforce
-
Paducah, KY
-
Lead Deployment Technician
-
Apr 2012 - Jun 2012
PC Deployment/Refresh Lead at Lourdes Hospital (Mercy/Catholic Health Partners) PC Deployment/Refresh Lead at Lourdes Hospital (Mercy/Catholic Health Partners)
-
-
-
Metro Service Center
-
Metropolis, IL
-
Network Engineer
-
Apr 2011 - Jun 2012
Wireless ISP Wireless ISP
-
-
-
DISYS
-
Marion, IL
-
Tech Lead
-
Oct 2011 - Apr 2012
Manage imaging and deployment of enterprise Dell systems in VA Hospitals. Manage imaging and deployment of enterprise Dell systems in VA Hospitals.
-
-
-
-
Owner, Director of Sales
-
May 1997 - Sep 2011
-
-
-
-
Sales Advisor
-
Oct 2008 - Oct 2010
-
-
-
-
Account Executive
-
Mar 2004 - Nov 2004
-
-
-
-
Mortgage Consultant
-
2002 - 2003
-
-
-
CenturyLink
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Account Executive
-
Mar 2001 - Dec 2002
-
-
-
Amazon
-
United States
-
Software Development
-
700 & Above Employee
-
Customer Service Supervisor
-
Aug 1999 - Feb 2002
-
-
-
-
Corporate Account Manager
-
1995 - 1999
-
-
Education
-
2009 - 2011
West Kentucky Community & Technical College
Computer Science - Cisco Track (CCNA/CCNA Voice), Information Technology -
2004 - 2004
Dale Carnegie Training
Certificate, Sales Advantage -
1995 - 1997
Bellevue College
Community
