Ryan Wilson
Lead Concierge at Mediate Management Company- Claim this Profile
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Bio
Justin Pugliese
Ryan Wilson is what it means to be a top performer. Having the pleasure of being his instructor for the Dale Carnegie Course in Boston, Ryan was committed to a challenging program. His passion for success is evident through adding a personal touch and creating loyal client relationships. Ryan sees the big picture that requires a genuine approach much easier said than done. I would highly recommend Ryan as a selfless leader with exceptional care for well-being of his team and his organization.
Justin Pugliese
Ryan Wilson is what it means to be a top performer. Having the pleasure of being his instructor for the Dale Carnegie Course in Boston, Ryan was committed to a challenging program. His passion for success is evident through adding a personal touch and creating loyal client relationships. Ryan sees the big picture that requires a genuine approach much easier said than done. I would highly recommend Ryan as a selfless leader with exceptional care for well-being of his team and his organization.
Justin Pugliese
Ryan Wilson is what it means to be a top performer. Having the pleasure of being his instructor for the Dale Carnegie Course in Boston, Ryan was committed to a challenging program. His passion for success is evident through adding a personal touch and creating loyal client relationships. Ryan sees the big picture that requires a genuine approach much easier said than done. I would highly recommend Ryan as a selfless leader with exceptional care for well-being of his team and his organization.
Justin Pugliese
Ryan Wilson is what it means to be a top performer. Having the pleasure of being his instructor for the Dale Carnegie Course in Boston, Ryan was committed to a challenging program. His passion for success is evident through adding a personal touch and creating loyal client relationships. Ryan sees the big picture that requires a genuine approach much easier said than done. I would highly recommend Ryan as a selfless leader with exceptional care for well-being of his team and his organization.
Experience
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Mediate Management Company
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United States
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Real Estate
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1 - 100 Employee
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Lead Concierge
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Apr 2021 - Present
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The Whitney Hotel Boston
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United States
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Hospitality
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1 - 100 Employee
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Front Office Manager
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Oct 2019 - Apr 2021
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Guest Services Associate
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Apr 2019 - Oct 2019
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HHM Hotels
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United States
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Hospitality
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700 & Above Employee
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Guest Services Specialist
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May 2019 - Jun 2019
Guest Services at a top Miami Beach Resort Hotel, the Winter Haven-Autograph Collection. Guest Services at a top Miami Beach Resort Hotel, the Winter Haven-Autograph Collection.
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Flik Hospitality Group
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United States
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Food and Beverage Services
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700 & Above Employee
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Guest Services Manager-Rapport at Accenture
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Oct 2017 - Mar 2019
Managed a high-end guest services team contracted with a corporate client that is a Fortune 500 company. • Oversee a full-service reception and office services team across two different offices. • Drive operations goals to ensure a hotel-like 5-star guest service approach is delivered. • Manage food and beverage pantry inventory of glassware, snacks and coffee supplies. • Interview and on-board, train new talent in different job roles created by client. Managed a high-end guest services team contracted with a corporate client that is a Fortune 500 company. • Oversee a full-service reception and office services team across two different offices. • Drive operations goals to ensure a hotel-like 5-star guest service approach is delivered. • Manage food and beverage pantry inventory of glassware, snacks and coffee supplies. • Interview and on-board, train new talent in different job roles created by client.
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Langham Hospitality Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Concierge
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Nov 2012 - Oct 2017
Ensuring all Langham Boston guests have a memorable stay both in and outside the hotel. Provide recommendations on Boston's best attractions, shops, restaurants, clubs, etc.
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Front Office Agent
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Mar 2010 - Nov 2012
Provide a warm welcome at check in and efficient check out process in accordance with brand and Leading Hotel standards.
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Beth Israel Deaconess Medical Center
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United States
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Hospitals and Health Care
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700 & Above Employee
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Service Ambassador/Concierge
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Nov 2007 - Mar 2010
Providing guest services (directions, patient information, patient escort, other concierge services) at a major Boston medical center. Providing guest services (directions, patient information, patient escort, other concierge services) at a major Boston medical center.
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Hyatt Deerfield
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United States
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Hospitality
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1 - 100 Employee
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Rooms Intern
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May 2007 - Aug 2007
Participated in a seasonal internship primarily in the housekeeping department learning the daily operations throughout the hotel Participated in a seasonal internship primarily in the housekeeping department learning the daily operations throughout the hotel
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Education
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2005 - 2009
Newbury College
BS, Hotel Administration -
2001 - 2005
Carmel Catholic High School
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2016 -
Dale Carnegie Training
Skills for Success
Community
