People Partner

• Apr 2023 - Present

People Operations Partner

• Mar 2021 - Mar 2023

SaaS Startup. Formerly known as Happify Health. Twill is the Intelligent Healing Company. We're shortening the gap between need and care by creating digital-first tool that are connected as the body and mind. We intelligently guide each person to the care they need, when they need it, in the way that we can. • Developed and launched Jira IT ticketing system and Atlassian (Confluence) knowledge base spaces, improving productivity for 231 employees through self-service and easy access to HR and office management resources. • Drove the creation of People Team Standard Operating Procedures (SOPs) to increase efficiency and effectiveness within the organization. • Expertly coordinated 150+ interviews per week in Greenhouse for U.S. and International candidates, resulting in 112 new hires in 2022 while maintaining high candidate satisfaction rates throughout. • Owned new hire onboarding and employee lifecycle, contributing to high employee retention and performance. • Owned the migration of critical employee data into each employee’s BambooHR profile, improving data accuracy and accessibility for efficient HR decision-making. Show less

Human Resources Consultant

• Jun 2020 - Sep 2020

SaaS Startup. Merit connects organizations and individuals, and provides real-world value across a network of verified identity. • Led cross-functional collaboration to revolutionize company's information and communication structure, resulting in successful restructuring of internal source of truth and eliminating collaboration silos. • Established and maintained accurate and up-to-date documentation of all employee information in SequoiaOne to ensure compliance with company policies and legal requirements. • Implemented Kudo program platform and employee engagement surveys, resulting in increased employee morale and improved companywide culture. Show less

Regional HR Workforce Diversity Consultant

• Jun 2019 - Sep 2019

Kaiser Permanente exists to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. • Collaborated with stakeholders to develop three comprehensive medical playbooks for the Medical Assistant Apprenticeship program, resulting in regional adoption and added access to education and career opportunities in the field. • Implemented contingency plan for acquiring change agents during companywide HRConnect implementation, ensuring minimal business disruptions. • Collaborated with cross-functional teams to implement a range of organizational initiatives aimed at enhancing employee welfare and optimizing university talent acquisition recruitment efforts. • Spearheaded Diversity, Equity, and Inclusion (DEI) efforts by organizing and hosting career fairs for transitioning veterans, equipping them with valuable resources and guidance to facilitate a smooth and successful transition into civilian life. Show less

Human Resources Consultant

• Apr 2019 - Jun 2019

-Conducted in-depth data analysis to create accurate budgeting forecasts for the HR department, enabling effective financial planning and informed decision-making. -Developed and implemented an innovative tracking platform utilizing Excel spreadsheets to verify over 700 employees' participation in mandatory staff meetings, improving attendance rates and enhancing organizational efficiency. -Demonstrated exceptional attention to detail and confidentiality while independently entering personal information for over 700 employees into Excel spreadsheets, ensuring data integrity and compliance with company policies and procedures. -Provided executive-level support as an executive assistant to the president's cabinet, effectively managing high-level administrative tasks and facilitating seamless communication between key stakeholders. -Successfully planned and executed award ceremonies for 200+ Spring 2019 graduates and 20 retirees, showcasing the organization's commitment to recognizing and celebrating employee and student achievements and contributions. Show less

Administrative Office Specialist

• Oct 2016 - Mar 2019

Collections Specialist

• Nov 2017 - Mar 2018

-Effectively manage delinquent accounts and maximize recovery rates through strategic negotiation of payment arrangements. -Utilize collection software to monitor account status and maintain accurate documentation, ensuring compliance with industry regulations. -Analyze financial data to identify trends and develop targeted collection strategies, resulting in improved recovery rates and reduced bad debt write-offs of more than $1000+. -Communicate effectively with clients and team members, building strong relationships and providing exceptional customer service. -Meet and exceed collection targets on a consistent basis, demonstrating a strong work ethic and commitment to achieving results. Show less