Steven Chen
Network Administrator Intern at Manning & Napier- Claim this Profile
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Bio
Credentials
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Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Sep, 2022- Nov, 2024
Experience
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Manning & Napier
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United States
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Financial Services
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200 - 300 Employee
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Network Administrator Intern
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Jun 2023 - Present
• Designed and implemented robust network infrastructure aligned with organizational requirements and industry best practices to maximize performance and enable reliable network connections for all clients • Oversaw data center operations through cable management and switch/router configurations, promoting optimal network performance • Configured and maintained Palo Alto firewalls, deploying access controls and threat prevention measures to bolster network security • Monitored and analyzed network performance using SolarWinds to identify and resolve bottlenecks, maintaining network stability Show less
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InMotion Hosting
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United States
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Internet Publishing
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100 - 200 Employee
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Technical Support Representative
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Sep 2021 - Aug 2022
• Resolved Apache log errors and improved web server performance for Content Management Systems including WordPress • Configured client email programs (IMAP/POP3) to receive and send mail securely, fostering data confidentiality and integrity • Configured PHP & Ruby/Rails modules in Linux CLI for VPS and dedicated servers to optimize web server performance • Managed network security through firewall rule and DNS record administration, enhancing website accessibility and security • Implemented efficient data management by importing and restoring backups using Rsync in MySQL and MariaDB • Automated front-line support using AutoHotKey and collaborated with cross-functional teams in Zendesk ticketing system to improve response time • Boosted customer support metrics by 70% with a satisfaction rate of 95% based on customer feedback in a fast-paced environment Show less
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Changing Lives at Home, Inc.
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United States
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Mental Health Care
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1 - 100 Employee
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Information Technology Intern
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Jun 2016 - Jun 2017
• Securely developed and processed medical forms in QuickBase and WordPress to ensure patient privacy • Provided operating system imaging and maintenance for printers, software, and workstations to achieve smooth function • Troubleshot PC and network issues, using technical knowledge and problem-solving skills to resolve issues quickly • Wrote Wiki Markup to provide Q&A documentation for future reference, improving team efficiency and reducing downtime. • Programmed and implemented Google Apps Script Signature Pads into web forms to standardize content formatting Show less
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Education
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2019 - 2023
Rochester Institute of Technology
Bachelor of Science - BS, Computing and Information Technologies
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