Mostafa Hendawy
Senior Consultant Team Lead at NILE.COM- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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Microsoft Project 2019 and Project Online Desktop Essential Training
LinkedInSep, 2020- Nov, 2024 -
AZ-900
MicrosoftOct, 2019- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftOct, 2019- Nov, 2024 -
MCSA: Office 365 - Certified 2017
MicrosoftAug, 2017- Nov, 2024 -
Duolingo Spanish Fluency: Beginner (Estimated)
DuolingoApr, 2016- Nov, 2024 -
MCTS: Designing, Assessing, and Optimizing Software Asset Management (SAM)
MicrosoftNov, 2015- Nov, 2024 -
Implementing an Advanced server infrastructure
MicrosoftDec, 2014- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftDec, 2014- Nov, 2024 -
MCTS: Administering and Deploying System Center 2012 Configuration Manager
MicrosoftDec, 2014- Nov, 2024 -
Microsoft Certified: Data Analyst Associate
MicrosoftJul, 2021- Nov, 2024 -
MCT Enrollment
MicrosoftAug, 2017- Nov, 2024 -
Designing and Implementing a Server Infrastructure
Microsoft
Experience
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NILE.COM
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Consultant Team Lead
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Feb 2023 - Present
Maintain strong client relationships while ensuring that the firm's consulting services are delivered effectively and efficiently. Leading a consulting team and providing guidance and direction to ensure that the team provides high-quality services to clients. Maintain strong client relationships while ensuring that the firm's consulting services are delivered effectively and efficiently. Leading a consulting team and providing guidance and direction to ensure that the team provides high-quality services to clients.
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Microsoft Partner
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United Kingdom
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Software Development
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1 - 100 Employee
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Azure infrastructre team lead
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Nov 2020 - Feb 2023
Deliver proof of Microsoft’s technology solutions to customers and securetheir agreement that our solutions meet the success criteria for their Microsoft cloud computing architecture.Lead technical presentations, demonstrations, workshops, architecture designsessions, proof of concepts, and pilots to explain, demonstrate, and prove toour largest customers the capabilities of Microsoft's products and services, and how we can make their businesses more successful.Orchestrate complex solutions for multiple Microsoft products and services.Share practical knowledge with internal stakeholders to drive the sale, deployment, and adoption of Microsoft solutions.Direct and coordinate a team of tech support specialists and technicians.Prioritize IT-related problems as they come into specialist technicians andescalate when necessary.Assign problems/tasks to tech support specialists.Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur.Analyze situations and determine the resources needed to solve them.Make decisions quickly, often with limited information.Ensure ongoing training for tech support Show less
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Microsoft Solution Architect
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Oct 2015 - Nov 2020
Microsoft Solution Architect has an experience with architecture, design, implementation and upgrade of various Microsoft technologies, possess sufficient technical depth to work with virtualization, server technologies and utilize my strong business and technical consulting skills in order to solve business challenges while creating the desired outcomes.Design, architect and implement standard or custom technical solutions (at times oversees the design, architecture and implementation) for Microsoft related technologies such as SCCM ,Azure, O365. Responsible for managing and maintaining the global enterprise SCSM platform used for the management of Incidents, Problems, Changes and Service request.Building and maintaining desktop and server images, producing and employing Group Policy Objects to manage the environment, and how to deploy images and applications using multiple methodologies, including SCCM, MDT, WADK, WDSAssist in maintaining the health of IT environment by providing Motoring capability using SCOM. Develop complete technology solutions across a breadth of technology options, taking into account all aspects of architecture including business and technical requirements. Create relevant documentation as required (including but not limited to conceptual design, logical design, physical design, bill of materials, as-built diagrams, knowledge transfer materials, FAQs)Maintain in-depth product knowledge of the service offerings. Provide pre-sales technical assistance, demonstrations, and product education to the Sales Team, customers, or prospects. Interpret customer requirements; speak with customers or prospects to understand their needsRepresent Long View at vendor and industry events as required. Analyze complex requirements and develops IT strategies and multi-technology solutions aligned with industry-accepted best practices. Show less
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Orange Egypt
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Egypt
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Telecommunications
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700 & Above Employee
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Associate Credit Risk- Enterprise
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Jan 2014 - Oct 2015
Purpose of the jobHandle all the credit & collection analysis process of the high exposure accounts and keep monitoring the dunning system in order to minimize the risk factor. Responsible for reminding the overdue customers with their due amounts before reaching their collection status to maintain company image and maximize revenues. Duties and responsibilities• Ensure that all required reports are received from IT to organise daily work. -Analyze accounts prior to determining their category, and consequently the type of action as per established procedures. -Adapt the course of dunning action to the circumstances recommending alternative means of debt recovery. -Contact customers to obtain payment commitments in a professional and customer sensitive way, reducing where possible the risk of credit churn. -Act as a help point and reference to other sub-departments members. -Communicate/coordinate with other departments in case any case resolution is required. -Control the receipt of payments following promises obtained, or as a daily routine activity. -Initiate claims paid researches, using payment details obtained from contacts with customers. -Educate customers, as well as promoting automatic and trouble free payment methods (direct debits on bank accounts or credit cards). -Recommend the immediate referral to legal actions. -Control out of pattern spending accounts (OOPS) and high exposure accounts to minimise risk to the company. -Respect and apply company vision, mission and values. -Fully understand both individual and company objectives, and work on achieving them effectively and efficiently. -Use available methods and tools to develop own skills. -Keep up-to-date with all the services and products provided by Mobinil. -Escalate problems, report suspected fraud and provides relevant feedback to the right channels. Show less
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Enterprise technical Complaint handling senior specialist
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Jan 2008 - Dec 2013
-Properly handle & solve customers’ complaints, whether verbal via phone or written via email within the agreed on service levels.- Coordinate with concerned departments to ensure customers’ cases resolution.- Handling major customer’s problems and proposing best solutions in addition to acting as a source of expertise to colleagues.- Answer inquiries & work closely with the technology and billing operation department.- Create Siebel Trouble Ticket for the global problems in order to trace global technical issues.- Close solved global problems and send sms’s or vrs’s to the customers to confirm complaint’s resolution.- Provide back up support and help to all colleagues and work as a source of information.- Handling voice mail / fax mail related issues / all related inquiries & complaints of high technology services for the corporate accounts.- Investigate the corporate customer's eligibility to get compensation due to Human or technical errors / problems.- Act as department interface in meetings for new services or tools for the customer support dept.- Propose ideas to management for improving service level, quality and efficiency of customer service.- Interface with IT and Technology Department concerning customer service mistakes. Show less
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Education
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2002 - 2007
El Shorouk Academy
bachelor's of Computer Science, Computer Science
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