Experience

Premier Kings, Inc

• Birmingham, Alabama

• Operations Coordinator

  • Oct 2018 - Present

  • Created a Quality Management assessment program in Excel to monitor adherence to budgets and expenses ranging from $800K to $1 million to view trending scores and recurring issues; assists stores to minimize prospective financial loss through conducting landscape analyses on inventory, food, and maintenance expenses • Consult with area directors weekly to convey issues and deliver recommendations for potential improvements raising overall external evaluations scores by 7%. • Analyze evaluation scores and interpret data to determine root causes for areas of inaccuracy and/or under-performance. • Serve as primary point of contact for operations; implement control and authorization over all activities related to sales, productivity, and business operations program for more than 55 restaurants throughout the metropolitan area improving market performance by 11%. • Organize and perform in-depth inspections at each restaurant to obtain critical information related to revenue, food safety, and brand standard performance. This contributes to the development, editing, and review of quarterly inspection reports used for continuous quality assurance. • Conduct comprehensive evaluations of employee and equipment performance to promote industrial improvements; collaborate with 200 staff monthly to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability. • Train and mentor over new employees, senior managers, and other team members on standard operating procedures. Training activities included: facilitating the SERV safe training, administering tests, assessing responses, and providing feedback for areas in need of improvement. • Perform thorough audits of all location safes, verify inventory, and reconcile recorded data. Show less



Salve Regina University

• Greater Birmingham, Alabama Area

• Graduate Teaching Assistant - Biostatistics

  • Aug 2022 - Dec 2022

  • Developed engaging PowerPoints on statistical analysis methods including descriptive and inferential analysis, t-tests, chi-square, ANOVA, correlation, and regressions • Facilitated hypothesis testing, t-tests, ANOVA, chi-square, correlations, and regression analysis using illustrative examples and guided breakdowns for graduate nursing students • Designed student guides for choosing appropriate statistical analysis test for research questions and variables • Provided detailed feedback with guided solutions, resulting in improved student performance Show less



BeVera Solutions

• Atlanta, Georgia, United States

• Public Health Researcher

  • Jun 2022 - Dec 2022

  • Created and delivered a health equity course targeting access barriers for vulnerable populations • Analyzed 130+ articles on healthcare access barriers across vulnerable populations, demographics and geographies • Developed and managed 130+ article database with advance reference guide and filtration system • Designed informative handouts on healthcare barriers for immigrants and individuals experiencing homelessness • Provided comprehensive research support and organized materials for public health practitioners and conferences Show less



Broadstreet Institute

• Milwaukee, Wisconsin, United States

• Data Analysis Intern

  • May 2022 - Dec 2022

  • Conducted advance quantitative data analysis (t-test, ANOVA, correlation, regression) using SAS and SPSS • Performed stroke prediction analysis on health risk factors using SAS to predict likelihood of stroke occurrence • Expertly analyze and interpret data, drawing conclusions, presenting results in tables/graphs, and identifying limitations • Conducted complex statistical analysis, presents significant results in tables/graphs, and identifies analysis limitations • Updated comprehensive COVID-19 cases, death, disparities, and policies in the United States • Performed data management tasks including dataset creation, cleaning, and verification Show less



Steritech

• Birmingham, Alabama Area

• Quality Management Coordinator

  • Sep 2017 - Oct 2018

  • Analyzed complex data and generated records utilized to track client performance over a dedicated period using the Onbrand360 platform. • Coded and analyzed issues and recommended corrective actions to improve results and prevent food borne illness within units. • Collected market data of various locations in collaboration with corporate officials to determine areas of improvement from quarter to quarter. • Executed quality assessments and provided comprehensive information and education on quality standards of services and products offered at a store and provided rankings of stores adherence to company standards • Led a variety of quality management programs for 16 hotel, restaurant, and grocery clients across 120 locations in the U.S. for a leader in food safety and quality audit solutions. • Executed thorough quality assessments, providing comprehensive information and education on quality standards that improved area scores over 10% each round. • Managed multiple projects and tasks successfully to ensure high quality deliverables and timely execution. Show less



OneRoof of Central Alabama

• Birmingham, Alabama

• Community Outreach and Client Care Coordinator Assistant

  • Aug 2016 - Sep 2017

  • Conducted weekly in-person risk assessments at homeless and day shelters using the Vulnerability Index-Service Prioritization Decision Assistance Tool to measure individuals’ and families’ vulnerability to housing instability and continued homelessness, and tracked the number of individuals cycling in and out of homeless and their status (e.g. repeat, chronic, first time); data collected was used to create and enhance programs, and ensure program funding and effectiveness. • Partnered with AmeriCorps too assist One Roof with programs and services designed to assist over 40 agencies provide food, shelter, health care, and veteran’s services to the homeless population. • Recorded and updated communications for data management purposes, ensuring all information was current and accurate using Excel, Google Docs, and the Homeless Management Information System. • Entered data from point-in-time population surveys into organization’s study database; Prepared and edited report, presentations, and articles using Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. • Engaged with clients, partner agency contacts, and internal team members to conduct assessments, discuss options, create plans, and coordinate services. • Expanded program awareness through executing quarterly communication campaigns consisting of traditional and online advertising, direct mail, email, local media, and social media. • Contributed to weekly meetings with all levels of management and staff to support the research, planning, and implementation of enhancements to current programs and services. Show less



University of Alabama at Birmingham Student Health & Wellness Center Student Health

• Birmingham, Alabama

• Peer Educator Intern

  • Aug 2015 - Dec 2015

  • Conceptualized, researched, planned, and launched programs and services offered by the student wellness center within a five-month internship, alongside senior leadership. • Composed and delivered presentations to over 200 students covering a wide range of health-related issues such as sexual health and substance abuse. • Originated, designed, and disseminated creative educational and marketing materials such as informational tables and promotional leaflets to encourage students to seek Health and Wellness services at the University of Alabama Clinics. Show less