Experience

The Madison Concourse Hotel and Governor's Club

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Jun 2022 - Present

  Madison, Wisconsin, United States



Kalahari Resorts & Conventions

• United States
• Hospitality
• 700 & Above Employee

• Assistant Guest Services Manager

  • Apr 2022 - Jun 2022

  Wisconsin Dells, Wisconsin, United States

• Manager in Training - Rooms Division

  • Apr 2021 - Apr 2022

  Wisconsin Dells, Wisconsin, United States



Hotel Goodwin

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Jun 2020 - Apr 2021

  Beloit, WI, United States Greet, register, and assign rooms to incoming guests. Back-office responsibilities include sorting and distributing mail for guests, answering incoming phone calls pertaining to reservations and hotel services, coordinating proper payments from guests and settling outstanding or pending charges.



Carnival Cruise Line Entertainment

• United States
• Entertainment Providers
• 100 - 200 Employee

• Media Manager

  • Sep 2018 - Jun 2020

  Miami, Florida, United States Responsible for the on-board content management updates using CMS on Sitecore platform and InDesign to update the Carnival HUB app and collateral such as FunTimes, Good to Know, Showtime and Debarkation flyers as well as targeted marketing material. Coordinate on-board signage needs with Hotel Director and department heads as well as audit on-board collateral in accordance with CCL's Commerce Plan to ensure compliance with the company’s branding standards. In charge of on-board movie… Show more Responsible for the on-board content management updates using CMS on Sitecore platform and InDesign to update the Carnival HUB app and collateral such as FunTimes, Good to Know, Showtime and Debarkation flyers as well as targeted marketing material. Coordinate on-board signage needs with Hotel Director and department heads as well as audit on-board collateral in accordance with CCL's Commerce Plan to ensure compliance with the company’s branding standards. In charge of on-board movie scheduling, receiving of content hard drives and quality control of all theaters including IMAX, Thrill Theater and Carnival Seaside Theater. Ensure the accuracy of content of in-cabin TV and sports bars. Communicate with on-board technical teams and shore-side personnel to resolve any issues with broadcasting. Generate analytical reports including theater occupancy reports and Total Guest Experience Monitor (TGEM) reports and perform safety duties as part of the Command & Control team. Show less



The Madison Concourse Hotel and Governor's Club

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Aug 2017 - Aug 2018

  Madison, Wisconsin, United States Greet, register, and assign rooms to incoming guests. Back-office responsibilities include sorting and distributing mail for guests, answering incoming phone calls pertaining to reservations and hotel services, coordinating proper payments from guests and settling outstanding or pending charges.



Advia Credit Union

• United States
• Banking
• 200 - 300 Employee

• Teller

  • Jan 2017 - Aug 2017

  Beloit, Wisconsin, United States Perform routine member transactions including deposits, withdrawals, transfers, purchase of negotiable instruments, cash advances, loan payments, check cashing, opening and/or closing a variety of account types, address changes, and collection of Security Box rental fees. Consult with members to obtain information and explain available financial services. Provide routine information on credit union services or policies, including eligibility for membership, website information, types of… Show more Perform routine member transactions including deposits, withdrawals, transfers, purchase of negotiable instruments, cash advances, loan payments, check cashing, opening and/or closing a variety of account types, address changes, and collection of Security Box rental fees. Consult with members to obtain information and explain available financial services. Provide routine information on credit union services or policies, including eligibility for membership, website information, types of accounts, insurance on loans, loan policies, interest rates, current dividend rates, locations, office hours and telephone numbers. Show less



Carnival Cruise Line Entertainment

• United States
• Entertainment Providers
• 100 - 200 Employee

• Entertainment Operations Specialist - Events & Activities

  • Apr 2016 - Sep 2016

  Miami, Florida, United States

• Assistant Cruise Director

  • Feb 2015 - Apr 2016

  Miami, Florida, United States In addition to hosting a wide variety of onboard activities for guests, as ACD I served as the primary support to the onboard Entertainment Department head: the Cruise Director. Day-to-day duties included managing and supervising Cruise Staff team (5-8 Entertainment Hosts and DJs per ship) while remaining a powerful presence around the ship for guests. Additionally, the role required filling in for the Cruise Director in their absence whether it be onboard announcements, hosting Cruise… Show more In addition to hosting a wide variety of onboard activities for guests, as ACD I served as the primary support to the onboard Entertainment Department head: the Cruise Director. Day-to-day duties included managing and supervising Cruise Staff team (5-8 Entertainment Hosts and DJs per ship) while remaining a powerful presence around the ship for guests. Additionally, the role required filling in for the Cruise Director in their absence whether it be onboard announcements, hosting Cruise Director's events/activities, or running the debarkation operation at the end of a voyage.

• Entertainment Host/Cruise Staff

  • Apr 2013 - Feb 2015

  Miami, Florida, United States Hosted a wide variety of activities onboard for guests including but not limited to trivia sessions, the Hairy Chest Competition, BINGO sessions, and dance classes.



Good Karma Brands

• United States
• Advertising Services
• 200 - 300 Employee

• Promotions Intern

  • May 2012 - Sep 2012

  Janesville, Wisconsin, United States Acted as a liaison between the station and the public through various outreach events. Additionally, I served as the face of the station by being the first point of contact via phone calls and in-person visits.



Milwaukee Brewers

• United States
• Spectator Sports
• 500 - 600 Employee

• College Ambassador (Consumer Marketing & Promotions Intern)

  • Mar 2011 - Oct 2011

  Milwaukee, Wisconsin, United States Assist with planning and implementation of various promotions throughout the greater Milwaukee area. Create and implement creative and innovative promotions to be held throughout Southeastern Wisconsin.



University of Wisconsin-Whitewater

• United States
• Higher Education
• 700 & Above Employee

• Admissions Assistant

  • Sep 2010 - May 2011

  Whitewater, Wisconsin, United States Interacted with prospective students and visitors in the office via phone calls, emails, and walk-ins. Responsible for daily generation of outgoing letters from UW-Whitewater Admissions office. Assisted with processing of undergraduate applications. Performed other miscellaneous clerical functions.