Experience

Factorial

• Spain
• Software Development
• 700 & Above Employee

• Account Executive Full-Cycle

  • Oct 2022 - Present

  Barcelona, Catalonia, Spain

• Sales Development Representative

  • Apr 2022 - Oct 2022

  Barcelona, Catalonia, Spain - Conduct research through various methods to identify a problematic situation or find the cause - Provide advices and recommendations to HR personnel for resolution of daily issues - Advise management on the administration of human resources policies and procedures - Present training sessions related to specific HR programs - Assist clients with the development and coordination of recommended changes regarding workflow - Devise plans and techniques to drive change and culture… Show more - Conduct research through various methods to identify a problematic situation or find the cause - Provide advices and recommendations to HR personnel for resolution of daily issues - Advise management on the administration of human resources policies and procedures - Present training sessions related to specific HR programs - Assist clients with the development and coordination of recommended changes regarding workflow - Devise plans and techniques to drive change and culture management



RBC Investor Services

• Canada
• Financial Services
• 700 & Above Employee

• Senior Administrator

  • Aug 2019 - Oct 2021

  Dublin, Ireland - Manage the reconciliation process between sub-custodian, client reporting platforms and internal reclaim system records - Manage and assist in the processing of all new accounts - Review and control the collection of all core tax documentation to enable full tax service offering -Prepare the files for processing of all withholding tax reclaims ensuring that all target production periods are met and acceptable levels of accuracy maintained - Manage the payment of received tax… Show more - Manage the reconciliation process between sub-custodian, client reporting platforms and internal reclaim system records - Manage and assist in the processing of all new accounts - Review and control the collection of all core tax documentation to enable full tax service offering -Prepare the files for processing of all withholding tax reclaims ensuring that all target production periods are met and acceptable levels of accuracy maintained - Manage the payment of received tax refunds within set timeframes - Encourage the harmonization of the Tax Advisory, Tax Reporting, Tax Documentation and Tax Reclaim areas into a single efficient unit - Support the Senior Management in all initiatives to achieve standards of excellence in the tax relief service to clients - Investigate and implement procedural improvements and team efficiencies Show less



Deutsche Bank

• Germany
• Financial Services
• 700 & Above Employee

• Senior Operations Analyst

  • Jan 2019 - Aug 2019

  Dublin, Ireland

• Operations Analyst

  • Aug 2016 - Dec 2018

  Dublin, Ireland - Review and analysis of Business processes and developing optimization strategies - Produce monthly declaration payment reports to the Tax Authorities on day of instruction - Produce monthly Financial Transaction Tax payment - Submit client payment instructions to the Income processing team - Produce and submit client report detailing payments made by the Income processing team - Implement the latest updates and requirements of the Tax Authorities in the internal procedures -… Show more - Review and analysis of Business processes and developing optimization strategies - Produce monthly declaration payment reports to the Tax Authorities on day of instruction - Produce monthly Financial Transaction Tax payment - Submit client payment instructions to the Income processing team - Produce and submit client report detailing payments made by the Income processing team - Implement the latest updates and requirements of the Tax Authorities in the internal procedures - Report issues, and liaise with client(s) and Tax Authorities to resolve in a timely manner - Investigate and reconcile all incoming payments received from paying agents and Tax Authorities - Resolve client queries relating to payments and income - Validation of tax forms, POAs, and other supporting documentation - Maintain relevant documentation databases used for reconciliation and reporting purposes



Riverty

• Germany
• Financial Services
• 700 & Above Employee

• Content Analyst

  • Dec 2015 - Aug 2016

  Dublin, Ireland Google Adwords - Analysis of client expectation and implementation of internal processes and procedure - Participate in client meetings to discuss findings and on-going recommendations - Increase productivity levels through data analysis - Responsible for evaluating online Adword advertising content and analysing the data to make quick and responsible decisions - Work with exceptional attention to detail and deliver optimal quality and productivity levels through data… Show more Google Adwords - Analysis of client expectation and implementation of internal processes and procedure - Participate in client meetings to discuss findings and on-going recommendations - Increase productivity levels through data analysis - Responsible for evaluating online Adword advertising content and analysing the data to make quick and responsible decisions - Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis - Maintain high quality deliverables in daily workflow Show less



Cpl Integrated Services

• Ireland
• Human Resources Services
• 1 - 100 Employee

• Technical Support Agent

  • Jul 2015 - Dec 2015

  Leixlip, Co. Kildare, Ireland Hewlett-Packard - E-Mail Admin (Italian and US market) - Answer contacts promptly and professionally - Log/Validate all contacts Call Handling Database - Resolve customer issues using the relevant tools and systems - Manage end to end all calls logged, providing regular updates to customers on call status - Invoke Escalation Procedures within defined time frames - Work to achieve individual and team goals - Ensure Quality standards are adhered to in regards to both… Show more Hewlett-Packard - E-Mail Admin (Italian and US market) - Answer contacts promptly and professionally - Log/Validate all contacts Call Handling Database - Resolve customer issues using the relevant tools and systems - Manage end to end all calls logged, providing regular updates to customers on call status - Invoke Escalation Procedures within defined time frames - Work to achieve individual and team goals - Ensure Quality standards are adhered to in regards to both Cases & Calls. - Live documentation validation - Protect confidential and sensitive information and materials - Observe strict compliance to licensing, copyright and trademark legislation - Provide support to multiple desks Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Oct 2014 - Jul 2015

  Dublin, Ireland - Deliver excellent customer service at all times - Prepare, serve and present food and beverages, quickly and efficiently - Maintain the right stock level at all times - Deal with deliveries and report any loss or damage to the restaurant manager - Maintain personal knowledge by completing in-house training attending courses