Experience

Elevar

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Lead

  • Jul 2023 - Present

  In my brand new role at Elevar I’ll be leading and helping grow Customer Success to deliver more value for our customers. With Elevar, ensure that 100% of your conversions are tracked and delivered to your marketing channels like Facebook, TikTok, Google Ads, GA4, and 40+ other channels with Elevar’s server-side tracking. Plus boost Klaviyo flow performance by 2-3x with Session Enrichment. In my brand new role at Elevar I’ll be leading and helping grow Customer Success to deliver more value for our customers. With Elevar, ensure that 100% of your conversions are tracked and delivered to your marketing channels like Facebook, TikTok, Google Ads, GA4, and 40+ other channels with Elevar’s server-side tracking. Plus boost Klaviyo flow performance by 2-3x with Session Enrichment.



Triple Whale

• United States
• Software Development
• 100 - 200 Employee

• Senior Customer Success Manager

  • Nov 2022 - Jun 2023

  Managed a book of business of 150 merchants with MRR of $200K and GMV of $3 billion/year. Focused on proactively and strategically helping my clients get more value out of the platform by conducting media buying analysis on each account, and identified areas of opportunity to help make and save money using ROAS, Pixel ROAS, NC-ROAS and other metrics. Hit my Q1 2023 target of 92% NDR, and was on track to hit my NDR target of 94% for Q2 2023. I was also promoted to be a team lead and was in charge of one direct report before the hiring freeze and subsequent layoffs. Show less



Upscribe

• United States
• Internet Publishing
• 1 - 100 Employee

• Senior Customer Success Manager

  • Aug 2021 - Nov 2022

  Managed and supported all of our clients on the V1 product, helped migrate merchants to the V2 product, and provided support and onboarding onto the V2 product for brands such as Athletic Greens, True Botanicals and Vimergy. Managed and supported all of our clients on the V1 product, helped migrate merchants to the V2 product, and provided support and onboarding onto the V2 product for brands such as Athletic Greens, True Botanicals and Vimergy.



Shopify Plus

• Technology, Information and Internet
• 100 - 200 Employee

• Merchant Success Manager

  • Sep 2015 - Jan 2021

  Shopify Plus gives the most innovative brands in the world the scalability, reliability and flexibility they need to thrive in the future of commerce. Plus powers commerce for: Fashion Nova, Rebecca Minkoff, Leesa Sleep, Tommy John, Allbirds, Gymshark, RING, UNTUCKit, Chubbies, Kylie Cosmetics and over 10,000 more. We want our merchants to be as successful as possible on the platform, and work hard every day to help make that happen. Shopify Plus gives the most innovative brands in the world the scalability, reliability and flexibility they need to thrive in the future of commerce. Plus powers commerce for: Fashion Nova, Rebecca Minkoff, Leesa Sleep, Tommy John, Allbirds, Gymshark, RING, UNTUCKit, Chubbies, Kylie Cosmetics and over 10,000 more. We want our merchants to be as successful as possible on the platform, and work hard every day to help make that happen.



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Merchant Success Manager

  • Sep 2015 - Jan 2021

  Managed a portfolio of 50 merchants processing over $1 billion GMV/year to help them get more value out of the platform and grow, including some of the largest and most recognizable DTC brands on Shopify such as UNTUCKit, Chubbies and Sakara. Managed a portfolio of 50 merchants processing over $1 billion GMV/year to help them get more value out of the platform and grow, including some of the largest and most recognizable DTC brands on Shopify such as UNTUCKit, Chubbies and Sakara.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Account Manager

  • Feb 2013 - Mar 2014

  Sold website packages and Google Ads to SMB’s across Canada through adding leads, cold calling, setting appointments, sales presentations and closing deals. Helped clients find opportunities to drive sales through websites and digital marketing. Sold website packages and Google Ads to SMB’s across Canada through adding leads, cold calling, setting appointments, sales presentations and closing deals. Helped clients find opportunities to drive sales through websites and digital marketing.



GainShare Performance Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Media Analyst

  • Aug 2011 - Sep 2012

  Created reports for DRTV and online advertising campaign performance, and provided strategic recommendations on how to improve ROI for brands such as Bose, Rosetta Stone, and SickKids. Created reports for DRTV and online advertising campaign performance, and provided strategic recommendations on how to improve ROI for brands such as Bose, Rosetta Stone, and SickKids.



Kognitive Sales Solutions

• Canada
• Advertising Services
• 200 - 300 Employee

• Field Sales Representative

  • May 2011 - Aug 2011

  Sold hundreds of Gas Advantage MasterCard’s at retail locations. Trained on an effective 5 step process to engage with customers to help drive sales by communicating the value proposition, overcoming objections, re-engaging the customer, completing the sale and upselling. Sold hundreds of Gas Advantage MasterCard’s at retail locations. Trained on an effective 5 step process to engage with customers to help drive sales by communicating the value proposition, overcoming objections, re-engaging the customer, completing the sale and upselling.



Match Marketing Group

• United States
• Advertising Services
• 200 - 300 Employee

• Brand Ambassador

  • Feb 2011 - May 2011

  Promoted awareness and drove sales of the Cisco Flip handheld HD video recorder. Trained to build rapport and sell the features and benefits of the product. Built rapport with customers in a professional and friendly manner, promoted the product, answered all questions and made sales. Promoted awareness and drove sales of the Cisco Flip handheld HD video recorder. Trained to build rapport and sell the features and benefits of the product. Built rapport with customers in a professional and friendly manner, promoted the product, answered all questions and made sales.



Kognitive Sales Solutions

• Canada
• Advertising Services
• 200 - 300 Employee

• Field Sales Representative

  • May 2010 - Aug 2010

  Sold hundreds of Gas Advantage MasterCard’s at retail locations. Trained on an effective 5 step process to engage with customers to help drive sales by communicating the value proposition, overcoming objections, re-engaging the customer, completing the sale and upselling. Sold hundreds of Gas Advantage MasterCard’s at retail locations. Trained on an effective 5 step process to engage with customers to help drive sales by communicating the value proposition, overcoming objections, re-engaging the customer, completing the sale and upselling.