Katherine Flores
Client Support Specialist at Attentive- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Kristy T.
Kat was an invaluable member of my team for nearly a year. She was very skilled at breaking down complex issues into manageable parts and dealing with high stress situations gracefully. A lot changed frequently in our organization, but Kat rolled with the punches and consistently delivered. I hope our paths cross again soon.
Kelcey Parker
I thoroughly enjoyed my time working with Katherine and came to know her as a truly valuable asset to absolutely any team. She is honest, dependable, and incredibly hardworking. Katherine loved challenges and was always willing to push her limits. In addition, Katherine is highly motivated and interested in learning. She was able to build great rapport with client families and clinicians that she worked with. When we received surveys from the families that she worked with, they would always give praise of what an amazing case manager she was to their family and child. Her implementation of policies and procedures allowed her to work efficiently and effectively to reach the company's KPI goals. She is very well organized and keeps track of details necessary to fulfill her job requirements. I am confident that Katherine has the intelligence, work ethic, and communication skill to add value wherever she works.
Kristy T.
Kat was an invaluable member of my team for nearly a year. She was very skilled at breaking down complex issues into manageable parts and dealing with high stress situations gracefully. A lot changed frequently in our organization, but Kat rolled with the punches and consistently delivered. I hope our paths cross again soon.
Kelcey Parker
I thoroughly enjoyed my time working with Katherine and came to know her as a truly valuable asset to absolutely any team. She is honest, dependable, and incredibly hardworking. Katherine loved challenges and was always willing to push her limits. In addition, Katherine is highly motivated and interested in learning. She was able to build great rapport with client families and clinicians that she worked with. When we received surveys from the families that she worked with, they would always give praise of what an amazing case manager she was to their family and child. Her implementation of policies and procedures allowed her to work efficiently and effectively to reach the company's KPI goals. She is very well organized and keeps track of details necessary to fulfill her job requirements. I am confident that Katherine has the intelligence, work ethic, and communication skill to add value wherever she works.
Kristy T.
Kat was an invaluable member of my team for nearly a year. She was very skilled at breaking down complex issues into manageable parts and dealing with high stress situations gracefully. A lot changed frequently in our organization, but Kat rolled with the punches and consistently delivered. I hope our paths cross again soon.
Kelcey Parker
I thoroughly enjoyed my time working with Katherine and came to know her as a truly valuable asset to absolutely any team. She is honest, dependable, and incredibly hardworking. Katherine loved challenges and was always willing to push her limits. In addition, Katherine is highly motivated and interested in learning. She was able to build great rapport with client families and clinicians that she worked with. When we received surveys from the families that she worked with, they would always give praise of what an amazing case manager she was to their family and child. Her implementation of policies and procedures allowed her to work efficiently and effectively to reach the company's KPI goals. She is very well organized and keeps track of details necessary to fulfill her job requirements. I am confident that Katherine has the intelligence, work ethic, and communication skill to add value wherever she works.
Kristy T.
Kat was an invaluable member of my team for nearly a year. She was very skilled at breaking down complex issues into manageable parts and dealing with high stress situations gracefully. A lot changed frequently in our organization, but Kat rolled with the punches and consistently delivered. I hope our paths cross again soon.
Kelcey Parker
I thoroughly enjoyed my time working with Katherine and came to know her as a truly valuable asset to absolutely any team. She is honest, dependable, and incredibly hardworking. Katherine loved challenges and was always willing to push her limits. In addition, Katherine is highly motivated and interested in learning. She was able to build great rapport with client families and clinicians that she worked with. When we received surveys from the families that she worked with, they would always give praise of what an amazing case manager she was to their family and child. Her implementation of policies and procedures allowed her to work efficiently and effectively to reach the company's KPI goals. She is very well organized and keeps track of details necessary to fulfill her job requirements. I am confident that Katherine has the intelligence, work ethic, and communication skill to add value wherever she works.
Credentials
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Looker - Complete Guide to Google Looker - User and Analyst
UdemySep, 2022- Nov, 2024 -
Churn, CLV, MRR, CAC, NPS… - 20 SaaS Metric You Must Know
UdemyAug, 2022- Nov, 2024 -
Customer Success Management Fundamentals
LinkedInAug, 2022- Nov, 2024 -
Administrative Professional Foundations
LinkedInJul, 2019- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERJul, 2022- Nov, 2024
Experience
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Attentive
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United States
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Advertising Services
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700 & Above Employee
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Client Support Specialist
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May 2023 - Present
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Flare
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United States
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Software Development
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200 - 300 Employee
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Client Manager (CX)
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Sep 2022 - Jan 2023
- Advocated for 250-300 clients in central and east coast region - Maintained 97%+ retention and sub 2.8% monthly churn by effectively de-escalating complex issues - Interacted with 40+ clients daily through various channels, resolving their grievances with high EQ - Mapped individual performance with Salesforce CRM dashboard to optimize daily priorities and boost productivity - Resolved 30+ customer support tickets within SLA timeframe, resulting in >90% CSAT score - Collaborated cross-functionally with Account Executives to drive sales decisions using customer insights Show less
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Elemy
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Bilingual Care Operations Associate
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Nov 2021 - Jul 2022
- Managed ~40 high-touch client accounts in Texas region with end-to-end client journey - Improved client journey to care by reducing onboarding timeline by 50% through customer insights - Monitored weekly data reports to maintain client utilization above 85% and identify trends - Managed a team of 6 behavioral therapists, overseeing payroll, technical training (Elemy's platform), and urgent issue resolution for provider success - Collaborated with product and engineering teams to enhance Elemy's Parent360 platform Show less
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Children's Bureau of Southern California
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United States
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Non-profit Organizations
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200 - 300 Employee
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Resource Parent Recruiter/Administrative Assistant
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Oct 2019 - Aug 2021
- Managed ~150 active foster care cases by tracking progress and streamlining client journey - Educated prospects and filtered out unqualified candidates through phone, email, and chat; averaged 5 selections per day from a pool of 15 prospects - Boosted program applications by 200% through in-person and digital recruitment presentations - Aligned with LMFTs and LCSWs on customer expectations for optimal foster care experience - Designed marketing and training materials using Canva, Adobe Express, ProCreate & G-Suite Show less
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City of Huntington Park
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United States
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Government Administration
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1 - 100 Employee
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Assistant Recreation Leader
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Aug 2018 - Jul 2019
- Developed strategic partnerships with vendors to secure facility rental contracts, handling confidential information with discretion - Interfaced with diverse communities for park locations and resolved conflicts with upset patrons in a composed manner - Produced promotional materials for recreational activities, increasing customer engagement through social media - Managed rentals, invoices, and enrollments using software, processing payments and recurring charges - Developed strategic partnerships with vendors to secure facility rental contracts, handling confidential information with discretion - Interfaced with diverse communities for park locations and resolved conflicts with upset patrons in a composed manner - Produced promotional materials for recreational activities, increasing customer engagement through social media - Managed rentals, invoices, and enrollments using software, processing payments and recurring charges
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MARS-AMA Chapter at Cal State LA
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United States
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Market Research
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Intern, Market Researcher
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Mar 2019 - May 2019
Through the Marketing Analytics & Research Society Club (M.A.R.S) at Cal State Los Angeles, I was given the opportunity to participate in a Case Competition. My team and I had 9 weeks to conduct quantitative market research for Porto’s Bakery & Cafe. Porto’s wanted us to give recommendations on how to expand their Bake At Home product line. My team and I came in 1st place and won a grand prize of $750. Accomplishments: - Devised and implemented survey to glean key consumer insights for Porto's Bakery - Adopted a qualitative research approach to uncover actionable market data - Analyzed customer profiles and generated demographic/psychographic buyer persona - Provided insights and suggestions to the marketing team to inform their campaign launch strategy - Awarded 1st place in the university's marketing research competition/internship program, receiving a cash prize Show less
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A-LUX AUTO
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Office Assistant
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Oct 2016 - Dec 2017
- Provided friendly, efficient and service-oriented encounters with patrons, contributing to 20% increase in customer satisfaction - Handled 30+ calls daily, gathering prospect information, retrieving customer data, and liaising with external auto-repair shops - Built strong relationships with mechanics to enhance efficiency and output - Supported day-to-day operations, including calendar management and troubleshooting basic technical issues like connectivity or software problems - Efficiently executed administrative tasks, including copying, faxing and file management Show less
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Education
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2014 - 2019
California State University, Los Angeles - College of Business and Economics
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Community
