Joyce Santos

Digital Business Analyst - Freelancer consultant at Self employed
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Philadelphia, GH
Languages
  • Inglês Native or bilingual proficiency
  • Espanhol Professional working proficiency
  • Português Native or bilingual proficiency
  • French Elementary proficiency

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Silvio Rodriguez

Recomendo a Joyce, pois ela demonstra competência e habilidade em ser líder, negociar demandas e prazos, solucionar problemas do time e impedimentos, entende os prazos e consegue influencias positivas na organização. Parabéns Joyce e sucesso na carreira!

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Credentials

  • Integrated Digital Marketing Certificate
    Penn State University
    Jun, 2021
    - Oct, 2024
  • Customer Experience Fundamentals
    Track.co
    Jul, 2020
    - Oct, 2024
  • Customer Experience Management Essentials
    Udemy
    Jul, 2020
    - Oct, 2024
  • SCRUM Foundation Professional Certificate (SFPC)
    CertiProf
    Jun, 2020
    - Oct, 2024
  • SEO Training for Startups & Beginners
    General Assembly
    Mar, 2020
    - Oct, 2024
  • IT Lean and Agile
    Lean Institute Brasil
    Sep, 2018
    - Oct, 2024
  • Scrum Master Fundamentals
    Green Tecnologia (treinamento e consultoria)
    Aug, 2017
    - Oct, 2024
  • Gestão do Tempo - Time Management
    Escola Superior de Administração e Gestão Strong
    Apr, 2017
    - Oct, 2024
  • Professional Certificate in Project Management
    Stafford House International
    Oct, 2016
    - Oct, 2024
  • Técnicas de Comunicação e oratória para profissionais de TI
    Green Tecnologia (treinamento e consultoria)
    Apr, 2016
    - Oct, 2024
  • ITIL Foundation Certificate in IT Service Manager
    EXIN
    Nov, 2015
    - Oct, 2024

Experience

  • Self employed
    • Denmark
    • Information Technology & Services
    • 500 - 600 Employee
    • Digital Business Analyst - Freelancer consultant
      • May 2019 - Present

      I help entrepreneurs to grow their small businesses by learning from their competitors, improving customer's journey, writing content for all marketing material, creating social media strategies, improving their online presence, making performance analysis, assisting clients to meet their contracts deadlines, managing documents, doing follow-up with stakeholders, assisting with financial operations, creating customised materials and more.*Clients: health-care providers, real-state, lawyers, and local stores.

  • Itaú Unibanco
    • Brazil
    • Banking
    • 700 & Above Employee
    • Digital Business Analyst
      • Mar 2018 - Feb 2019

      • Product Owner responsible for online sales performance and for sales results• Used marketing techniques to effectively promote products and services to the target audience• Developed strategic and tactical communication plans to improve digital marketing and advertisement• Searched and studied market, brand and target audience in order to improve customer experience and evaluate business process• Implemented and followed-up A/B tests• Sales funnel management• Continuously gathered business requirements from stakeholders to ensure that Legal, UX, Design, Compliance goals and needs are met• Defined and documented business cases, user stories and business requirements• Worked with Scrum Master and scrum team including DEVs, Designers & UXers.• Ran and coordinated scrum ceremonies• Updated project status in JIRA software

  • T-Systems do Brasil
    • Brazil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Analyst
      • Aug 2014 - Feb 2018

      • Analyzed and prepared reports and presentations for managers• Intermediary between technical and commercial teams• Project Management of internal automation projects (Software Development)• Liaison with marketing team• Created and shared project schedule and runbooks• Provided technical and management reports, presentations and documentation• Managed internal process (Changes, Incidents e Problems) based in ITIL best practices• Internal control, KPI management• Planned, organized and executed external and internal events and communication campaigns

    • SAP Basis Intern
      • Dec 2012 - Aug 2014

      • Follow up in Project with technical leaders and project managers• Internal controls (SAP area)• Installation of SAP products (ERP, BW, BO, PI, Solution Manager, Bolhas)• Execution of handover checklist and performance checklist of SAP system• Support systems in project phase

Education

  • Penn State University
    Certificate Program, Digital Marketing
    2021 - 2021
  • Universidade de São Paulo
    Master of Business Administration - MBA, Project Management
    2018 - 2019
  • Escola Superior de Administração e Gestão - FGV
    Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
    2012 - 2015

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