Experience

Happy Returns, a UPS Company

• United States
• Consumer Services
• 100 - 200 Employee

• Senior Manager, Onboarding

  • Dec 2021 - Present

  Seattle, Washington, United States



Pushpay

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Manager, Implementation

  • Apr 2020 - Nov 2021

  Redmond, Washington, United States

• Manager, Enterprise Implementation & Service Delivery

  • Oct 2018 - Apr 2020

  Redmond, Washington

• Enterprise Project Manager

  • Jul 2017 - Oct 2018

  Redmond, Washington Pushpay is the leader in the faith, non-profit and education verticals in providing world class giving and engagement solutions. The Pushpay story is centered around making generosity happen. Since launching in 2013, nearly 8,000 churches and non-profits have come on board, with more than a billion dollars a year being given through the platform. Our apps provide a super simple way to donate / pay for things securely - using a smartphone. Our products empower people-focused… Show more Pushpay is the leader in the faith, non-profit and education verticals in providing world class giving and engagement solutions. The Pushpay story is centered around making generosity happen. Since launching in 2013, nearly 8,000 churches and non-profits have come on board, with more than a billion dollars a year being given through the platform. Our apps provide a super simple way to donate / pay for things securely - using a smartphone. Our products empower people-focused organizations to build highly engaged communities through personal connection in the digital age.



Trakstar, part of Mitratech

• United States
• Software Development
• 1 - 100 Employee

• Senior CX Manager

  • Jan 2015 - Jul 2017

  Greater Seattle Area -Tasked with leading and facilitating new software feature deployments, product operational improvement projects, and on-going documentation -Identify, introduce, and qualify new strategies that engage administrator base and maximize client retention -Utilize reporting and data analysis to monitor critical sites and connect with sales and engineering teams to effectively manage expectations -Successfully implemented and trained the four largest clients (3000+ employees) in company… Show more -Tasked with leading and facilitating new software feature deployments, product operational improvement projects, and on-going documentation -Identify, introduce, and qualify new strategies that engage administrator base and maximize client retention -Utilize reporting and data analysis to monitor critical sites and connect with sales and engineering teams to effectively manage expectations -Successfully implemented and trained the four largest clients (3000+ employees) in company history -Proactively lead webinars for existing clients to maintain high level of retention and increase adoption across all levels of the organization -Directed implementation improvement initiative resulting in shorter launch times and increased knowledge base for site administrators -Interface and collaborate with software development and sales teams to build strong partnerships across internal and external stakeholders Show less



LivingSocial

• United States
• Advertising Services
• 400 - 500 Employee

• Production Coordinator

  • Apr 2012 - Nov 2014

  Greater Seattle Area -Invited to production team due to outstanding leadership and management in Consumer Services -Manage interdepartmental communication and coordinate the production lifecycle process for 50+ Daily Deals per week while compiling creative elements, design reviews and quality assurance for each promotion -Consistently produce quality promotions that optimize the client’s product across Daily, Families, AtHome, and AmazonLocal platforms -Review contract terms to ensure submitted deals are… Show more -Invited to production team due to outstanding leadership and management in Consumer Services -Manage interdepartmental communication and coordinate the production lifecycle process for 50+ Daily Deals per week while compiling creative elements, design reviews and quality assurance for each promotion -Consistently produce quality promotions that optimize the client’s product across Daily, Families, AtHome, and AmazonLocal platforms -Review contract terms to ensure submitted deals are of the highest quality -Recognized by management and operations teams for outstanding, clear and effective interdepartmental communication from project creation to implementation -Successfully facilitate merchant retention, while driving market revenue, and delivering new business initiatives

• Senior Consumer Advocate

  • Apr 2011 - Apr 2012

  Greater Seattle Area -Promoted to Senior Consumer Advocate within 6 months due to strong organizational and interpersonal skills -Coordinated effective communication strategies between Consumer Services and various departments -Organized productivity reports for a team of 15 as a form of positive recognition -Skillfully coached team on procedures and policies within Consumer Services department -Produced and employed innovative strategies to strengthen both the performance of my team and the… Show more -Promoted to Senior Consumer Advocate within 6 months due to strong organizational and interpersonal skills -Coordinated effective communication strategies between Consumer Services and various departments -Organized productivity reports for a team of 15 as a form of positive recognition -Skillfully coached team on procedures and policies within Consumer Services department -Produced and employed innovative strategies to strengthen both the performance of my team and the department -Developed an instinctive understanding of the brand, customer base, strategic objectives, and how to directly impact results -Represented LivingSocial core values to ensure all customer experiences were positive and lasting -Demonstrated quality leadership skills through adaptability, knowledgeable experience, and emphatic attitude -Exceeded productivity goals on continuous basis due to efficient time management skills and organization



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Sales Associate - B.P. Shoes

  • Jul 2006 - Apr 2011

  -Promoted from cashier to sales associate during first month of employment -Led department in September and October 2006 in sales per hour and units per transactions -Utilized Personal Book (CRM Program) and Point of Sale systems to follow up and manage personal client relationships -Proven skills in adapting to changing work conditions and customer relations -Outstanding organizational skills, experience and passion working effectively with all levels of organization -Surpassed… Show more -Promoted from cashier to sales associate during first month of employment -Led department in September and October 2006 in sales per hour and units per transactions -Utilized Personal Book (CRM Program) and Point of Sale systems to follow up and manage personal client relationships -Proven skills in adapting to changing work conditions and customer relations -Outstanding organizational skills, experience and passion working effectively with all levels of organization -Surpassed previous sales goals in 2009 while in an economic recession, exceeding numerous daily sales goals set by corporate expectations -Received 4 customer service letters regarding excellence -Achieved Top Tier 3rd quarter goal in 2009 Show less