Talent Acquisition Partner and Recruiting Specialist

• Nov 2022 - Present

CE Interconnection Analyst

• Apr 2021 - Oct 2022

• Designed a Data analysis that led to new projects for the department's improvement achieving a 25% efficiency increase in our process, and increased 20% customer Journey satisfaction rates • Exceeding the goal of 90% interconnections finished within 60 days• Lead the coaching project “Operations, technical and Quality knowledge” to make the workload more in flow between Ops & CE. Improving SLA completion from 95% to 100%.

POC RETAIL PARTNERSHIP

• Dec 2019 - May 2020

•Project Manager: Organized the event “Uber eats day”, with an attendance of 70 couriers, and 3 vendors: Telcel, AT&T, and Yamaha. Generated space proposals in 3D Sketchup designs for new vendors.

EXPERT

• Jun 2017 - May 2020

• Project Manager: product feature, led a team of more than 14 experts in different cities nationwide, proactively generating data necessary to track and develop it efficiently.• Attention and support to partners, drivers, couriers, and colleagues to find resolutions of complex cases with impact in metrics: average Csat 4.9 of 5. Conversion of leads to drivers and couriers for our platform.

POC UBER EATS

• Apr 2019 - Jan 2020

• Obtained 170.2% in signups and 104.7% in activations over the goal during launch. 1st place nationwide. Created a risk assessment map and possible expansion zones in our city, as well as an inventory dashboard. Led continuous training of the team for new regulations and best practices.

NESPRESSO AMBASSADOR NAYARIT

• Oct 2016 - May 2017

Development and application of strategies, 200 machines sold resulting in more than 400 thousand pesos in transactions, representing an increase in sales of 300% and being in the top 5 at the regional level. CRM with a portfolio of 180 partners, and an inventory of 20 products. Development and application of strategies, 200 machines sold resulting in more than 400 thousand pesos in transactions, representing an increase in sales of 300% and being in the top 5 at the regional level. CRM with a portfolio of 180 partners, and an inventory of 20 products.

MANAGER

• May 2009 - Dec 2011

Responsible for the operation of 3 branches, in addition to hiring and training 10 baristas, standardizing the processes in quality and service, as well as in the organization of events, resulting in a sales increase of 30% per branch. Responsible for the operation of 3 branches, in addition to hiring and training 10 baristas, standardizing the processes in quality and service, as well as in the organization of events, resulting in a sales increase of 30% per branch.