Experience

DWA Healthcare Communications Group

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Director, Technology Services

  • Feb 2019 - Present

  Manage the technical systems implementation and services division of the company’s technology department. Focus on leveraging enterprise-level third party systems and proprietary applications, primarily for project management, finance, and pharmaceutical speaker bureau functions, as well as department/workflow-specific niche functions, to enable efficient and effective operations for internal company staff and external clients/their end users. Responsible for a technology portfolio of ~ 30 concurrent efforts in various lifecycle stages, ensuring strategic alignment with the company’s technology roadmap and client-related business objectives, security, and compliance requirements. Oversee a team of project managers/business analysts, quality analysts, and software engineers/database analysts that facilitate business process analysis and evaluation, configuration, implementation, quality assurance, and support of relevant technology solutions. Partner closely with key stakeholders, subject matter experts, technology infrastructure counterparts, and external vendor partners to optimize internal processes/systems and continue gaining efficiencies, scalability, and upholding high quality as needs evolve, including applicable systems integration and data and reporting services.

• Director, Technology Enterprise Services

  • Apr 2017 - Jan 2019

  Manage large-scale enterprise level systems that support the operations and data functions of bureau services, project management, and finance. Responsible for optimizing the implementation and ongoing enhancement of these systems, along with related data and reporting needs, as well as applicable inter-system processes, workflows, and integrations. Partner with custom development/client-facing teams where these enterprise systems serve as the back end for end user systems/sites. Liaise with project stakeholders, subject matter experts, and technology experts to ensure systems remain relevant to business objectives as well as technical specifications, and can continue to scale. Oversee a team of business analysts and database analysts.

• Technical Product Manager

  • Dec 2013 - Mar 2017

  Define and maintain the product vision, roadmap, and release management plan for four enterprise-level custom software products in the company's technical systems portfolio. Serve as liaison between business needs and technology resources to ensure systems, in conjunction with related processes and operations, remain relevant, efficient, and effective for both internal users and external clients. Partner with subject matter experts and system architects to research, analyze, document, and validate the scope and requirements for technology projects, utilizing established Project Management and SDLC methodologies and tools. Responsibilities include project management, technical product life cycle management, business process analysis, technical needs assessment, requirements gathering and technical writing, interface mockups, system testing, and user training.

• Manager, Business Analysis and Systems Integration

  • Oct 2010 - Nov 2013

  Researched, analyzed, documented, and validated the scope and requirements for technology projects, utilizing established Project Management and SDLC methodologies and tools. Lead technical systems testing in close conjunction with applications developers, as well as user acceptance testing with project sponsors, subject matter experts, and users.

• Manager, Medical Informatics and Continuous Quality Improvement

  • Jun 2009 - Oct 2010

  Co-managed the Department of Continuing Professional Development. Liaised with educational partners and associations in the coordination and submission of grant requests for CME activities. Led the planning and implementation of the continuing professional development program for CMEE staff. (Forefront Collaborative, formerly CME Enterprise, is the sister company of Avant Healthcare, both owned by the parent company DWA Healthcare Communications Group)

• Manager, Technology Integration and Training

  • Oct 2008 - Jun 2009

  Provided technology and training leadership for Forefront Collaborative staff; guided the ongoing maintenance of and upgrades to enterprise-level software system and the company Web site. Served as expert user and trainer for all databases and technology systems utilized by Forefront Collaborative staff, including liaising with the technology team to resolve user questions or issues. (Forefront Collaborative, formerly CME Enterprise, is the sister company of Avant Healthcare, both owned by the parent company DWA Healthcare Communications Group)

• Manager of Medical Informatics and Analytics

  • May 2007 - Oct 2008

  Managed activity measurement and reporting, including development of survey and outcome measurement tools and execution of advanced analysis and reporting, integrating available data from the division’s primary Web-based system. Served as the primary point of contact with technology team for divisional application development efforts, including involvement in cross-functional team specifications gathering/needs assessments, ensuring proper and effective execution of new projects and functionality enhancements, as well as consistency in project management and timeline management. (Forefront Collaborative, formerly CME Enterprise, is the sister company of Avant Healthcare, both owned by the parent company DWA Healthcare Communications Group)

• Marketing Manager, Informatics

  • Nov 2006 - May 2007

  Provided strategic consulting on target audiences for continuing medical education projects; managed the list purchasing and maintenance process with vendors and internal team members, including budget input. Conducted advanced analysis and reporting; worked with the medical liaisons and business development team to develop relevant and meaningful summaries of research. Provided ongoing training for current and new employees regarding how to properly use internal applications. (DWA Healthcare Communications Group is the parent company of Avant Healthcare)

• Senior Marketing Projects Manager

  • Sep 2005 - Nov 2006

  Served as market research analyst and project manager for new projects led out of the marketing department. Led the management of the company’s primary enterprise data management system, to ensure that the data loading, querying, and reports derived from the system met the standards required for projects and clients. (DWA Healthcare Communications Group is the parent company of Avant Healthcare)

• Marketing Research Project Manager

  • Apr 2004 - Sep 2005

  Supported the growth and diversification of the company through pioneering market research services with four new clients, two new brands within an anchor client, eight new therapeutic areas, and two new project types. Served as marketing services liaison for the continuing medical education division and department traffic manager. (DWA Healthcare Communications Group is the parent company of Avant Healthcare)

• Project Manager

  • Oct 2002 - Apr 2004

  Led communications efforts with clients and faculty for global meetings and US advisory boards, including maintenance of project and faculty information. Facilitated client meetings and strategy sessions as well as cross-functional team meetings. Developed and facilitated all required approvals for meeting supporting materials, including printing and dissemination of conference binder materials and customized faculty communications. Managed brand-specific resources, such as advisory contact information, medical articles, and internal client publications for client brand teams. (DWA Healthcare Communications Group is the parent company of Avant Healthcare)

• Executive Marketing Coordinator

  • Oct 2001 - Oct 2002

  Prepared sales communications including proposals, capabilities presentations, and other collateral material/samples; created sales tools/data sets by extracting pertinent client and participant evaluation results. Coordinated new business updates for executive staff; managed job database updating and reporting, including company-wide calendar and revenue forecasting. Prepared select executive-level/company-wide communications and presentations for training and business update meetings. Served as company product and services overview trainer for new employees; managed departmental forms and processes. (DWA Healthcare Communications Group is the parent company of Avant Healthcare)



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Automation Specialist

  • Apr 2000 - Sep 2001

  At Airborne Express (now known as DHL Express), independently managed technical needs for over 250 customers in local territory, training customers and providing technical support for various standalone, desktop software, and Internet applications. Promoted new business by developing automation solutions for shipping, invoicing, and logistics. Created marketing and training materials for new automation products and service options, increasing effectiveness of regional sales and operations representatives. Improved asset management by reducing unproductive and lost equipment by 15% over a 12-month period.



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• International Accounts Specialist/Senior Collector

  • Sep 1998 - Mar 2000

  Managed and collected on over 250 delinquent accounts for students in over 50 countries. Negotiated payment plans that increased collections for international accounts by 25%. Trained new collectors and created training manuals for new positions. Designed comprehensive billing procedures brochure for international students and revised form letters that improved collection effectiveness. Managed and collected on over 250 delinquent accounts for students in over 50 countries. Negotiated payment plans that increased collections for international accounts by 25%. Trained new collectors and created training manuals for new positions. Designed comprehensive billing procedures brochure for international students and revised form letters that improved collection effectiveness.



Lincoln Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Support Specialist

  • May 1996 - Dec 1997

  Processed multiple client requests for annuity holders in large financial services organization, including annuity statements, loan history, and beneficiary confirmation. Researched and distributed diverse correspondence for 100-member client consultant team. Assisted Regional Marketing Office Managers with inquiries regarding confidential human resource information. Assumed responsibilities of Administrative Assistance while on leave, including determination of salary bonuses and coordination of systems security access.