Apprenticeship - Salesforce Consultant

• May 2023 - Present

Sales Representative

• Aug 2021 - Jan 2023

• Providing deep-level insights for clients through detailed and bespoke reports.• Involvement with strategy-led decisions and usage of best practice models to nurture programmes and develop new opportunities.• Worked closely with assistants on the team, engaging in further training and guidance initiatives.data feed management and managing CRM system.• Providing training, both within a large group and via workshops, giving staff guidance on how to build and improve their own reporting and data processes.• Creating and qualifying new sales leads as per buyers persona. Show less

Sales Operations Analyst

• Jan 2021 - Oct 2021

Senior Manager Sales Business Development

• Mar 2018 - Sep 2018

• Developed and initiated projects, including managing cost and assisting mid-size companies in securing the benefits of Foreign Trade and its logistics for agile processes. • Managed customer metrics by business development, Market acquisition and Account management for M/S Mazurczak GmbH and Munk GmbH in the Indian market. • Categorised market for the utilization of company resources to tailor processes for the target viewers by applying Go-To-Go market strategies with Revenue KPI. • Capitalization on industry and marketplace trends to strategize solutions and enhance business operations. • Applied favourable pricing structures balancing firm objectives against customer targets which amplified gross profit margins up to 13% and decreased churn rate metrics. • Expanded market acquisition by 21% within a financial year by implementing the newly strategized objectives. Show less

Senior Business Analyst

• Mar 2017 - Feb 2018

• Planning and execution of seven digital marketing verticals including SEO/SEM marketing database emails, social media and display advertising campaigns. • Analyse and optimise campaigns according to agreed-upon performance metrics and market trends which led to a hike of 400% over three quarters in the following base. • Lead SCRUM into monitoring and optimising desktop display campaigns according to KPI goals. • Accomplished enhancement of SEA score by using Facebook marketing channels and utilizing tools such as Google Tag Manager, Google ad words and Facebook business manager. • Performed A/B Testing to understand the performance divergence in customers for improved satisfaction and customer retention. • Engineered impactful & complex 360° creative campaigns. • Orchestrated weekly reports outlining process against KPI objectives. • Oversaw continuous check on KPI of Cost per lead, Cost per Acquisition and Website visit per marketing Channel metrics, optimizing and enhancing campaigns based on current trend data. Show less

Business Development Manager

• Aug 2015 - Feb 2017

• Digitized processes for an end to end sales and distribution using salesforce automation. • Controlled online & offline B2B/B2C FMCG sales project in India contributing 25% revenue. • Structured sales and integrated logistics with salesforce automation making 100% of the sales team to use automation tool for sales in retail. • Accomplished growth in user acquisition strategies by analyzing their user data, target options, cost analysis, discount rollouts and governing feet on street force distributions. • Supervised CRM projects and evangelization methods to improve the support ticket metrics. • Oversee and upscaling running services by using Agile methodologies by the increased rate of 20% per year. • Synthesized current business intelligence data to produce reports and publish presentations, dashboards highlighting findings and recommending changes. • Identified financial metrics by giving quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies. • Worked closely with software structuring and testing team members to design and expand robust solutions to meet client’s requirements for functionally, scalability and performance. • Met stakeholders to established favourable business relationships and support mutually beneficial efficiency. • Achieved 25% success in automation by analyzing claim operations. Data and system issues to identify discrepancies for troubleshooting and corrective actions. Show less

Internship Trainee

• Jun 2013 - Jul 2013

Intern, Trainee Sub-critical and supercritical steam turbines. Intern, Trainee Sub-critical and supercritical steam turbines.