Kristina Guillemette
Senior Sales Executive at The Ritz-Carlton & JW Marriott Orlando, Grande Lakes- Claim this Profile
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Bio
Robyn Davison
Kristina is the type of person that is a true joy to have on your team. Not only is she proactive completing tasks for her managers before they even know they need it, she does it all with such a positive attitude and a smile on her face. She has impressed me with how quickly she has mastered all tasks and systems put in front of her and I know she will excel in all she does in her future roles.
Stephanie Bodie
It’s rare that you come across an amazing person with such drive. I've had the pleasure of working with Kristina for a year at the Swan and Dolphin Resort. I was particularly impressed by Kristina’s ability to handle even the toughest clients—and effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to her. Kristina's organization skills are superb and she always goes above and beyond. Any employee would be lucky to work with Kristina.
Robyn Davison
Kristina is the type of person that is a true joy to have on your team. Not only is she proactive completing tasks for her managers before they even know they need it, she does it all with such a positive attitude and a smile on her face. She has impressed me with how quickly she has mastered all tasks and systems put in front of her and I know she will excel in all she does in her future roles.
Stephanie Bodie
It’s rare that you come across an amazing person with such drive. I've had the pleasure of working with Kristina for a year at the Swan and Dolphin Resort. I was particularly impressed by Kristina’s ability to handle even the toughest clients—and effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to her. Kristina's organization skills are superb and she always goes above and beyond. Any employee would be lucky to work with Kristina.
Robyn Davison
Kristina is the type of person that is a true joy to have on your team. Not only is she proactive completing tasks for her managers before they even know they need it, she does it all with such a positive attitude and a smile on her face. She has impressed me with how quickly she has mastered all tasks and systems put in front of her and I know she will excel in all she does in her future roles.
Stephanie Bodie
It’s rare that you come across an amazing person with such drive. I've had the pleasure of working with Kristina for a year at the Swan and Dolphin Resort. I was particularly impressed by Kristina’s ability to handle even the toughest clients—and effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to her. Kristina's organization skills are superb and she always goes above and beyond. Any employee would be lucky to work with Kristina.
Robyn Davison
Kristina is the type of person that is a true joy to have on your team. Not only is she proactive completing tasks for her managers before they even know they need it, she does it all with such a positive attitude and a smile on her face. She has impressed me with how quickly she has mastered all tasks and systems put in front of her and I know she will excel in all she does in her future roles.
Stephanie Bodie
It’s rare that you come across an amazing person with such drive. I've had the pleasure of working with Kristina for a year at the Swan and Dolphin Resort. I was particularly impressed by Kristina’s ability to handle even the toughest clients—and effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to her. Kristina's organization skills are superb and she always goes above and beyond. Any employee would be lucky to work with Kristina.
Experience
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The Ritz-Carlton & JW Marriott Orlando, Grande Lakes
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United States
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Hospitality
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1 - 100 Employee
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Senior Sales Executive
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Jun 2022 - Present
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Walt Disney World Swan and Dolphin
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United States
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Hospitality
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300 - 400 Employee
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Senior Sales Executive
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Jul 2018 - Jun 2022
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Sales Manager, Group
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Sep 2017 - Jul 2018
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Executive Meeting Manager
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Aug 2015 - Sep 2017
Solicit new and existing accounts to meet and exceed revenue goals through telephone solicitation, outside sales calls, in market events, site inspections, email blasts, direct mail campaigns, on line webinars, trade show, community events, entertainment, industry related meetings, FAM tripsPrepare daily professional correspondences to clients in multiple formsParticipate in daily business review meeting, training and other sales related meetingsWork with other departments within the hotel to provide quality services to customersDevelop and maintain knowledge of market trends, competition, and customers
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Catering Sales Coordinator
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Nov 2013 - Aug 2015
Provide daily support on all tasks and group details for Catering Managers Handle all Affiliate events and specificsCoordinate with a third party company to assist in the planning of all Intimate Weddings Complex WideMaintain thorough knowledge of Catering Menus, Pricing, and Delphi Utilize Delphi on a daily basis to create all BEO's for Local/Social Catering Functions as well as Convention Services Catered FunctionsWork with Managers to gain exposure to industry trends and everyday event expectations by shadowing daily
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Complex Guest Services Supervisor
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Apr 2013 - Nov 2013
Provide day to day coordination of all areas of the Guest Services and Concierge department for the Complex (Two Hotels – 2,265 rooms)Ensure all cast members deliver services within required standard by evaluating guest needs, addressing complaints, determining appropriate action to resolve service issues, and following up to ensure high levels of guest satisfactionAddress high volume guest opportunities while exceeding expectationsCreate an inviting yet challenging environment that contributes to productivity Develop various templates that improve daily efficiency and effectiveness Work directly with each hotel department and outlet daily to ensure quality service throughout the resort for all transient and group guests
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Front Desk Agent
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Mar 2012 - Apr 2013
Provide personalized service to each guest upon arrivalMeet the ever-changing needs of transient and group guests through effective communication with other departments on propertyEnsure positive guest experience from arrival to departure and all facets in between Manage an array of guest inquiries in a resort with over 1500 rooms
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Weddings in the City
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Advertising Services
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Wedding Coordinator
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Apr 2011 - Mar 2012
Coordinated Weddings from start to finish to achieve the vision of the Bride and GroomDealt directly with the Event Staff, Venue Staff, Bridal Party to accommodate everyone's needsCoordinated the set up through tear down of each Wedding Social Media and Online Marketing Director through Social Networks Coordinated Weddings from start to finish to achieve the vision of the Bride and GroomDealt directly with the Event Staff, Venue Staff, Bridal Party to accommodate everyone's needsCoordinated the set up through tear down of each Wedding Social Media and Online Marketing Director through Social Networks
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Floral Assistant
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Mar 2011 - Mar 2012
Assisted in the set up and design of Floral arrangements, bouquets, centerpieces, and personal floral for Weddings prior to the event and on locationWorked in a Design Studio to ensure all tasks are completed and on site at event locations and venues Organized Social Media and deals with e-mail/phone contact with clients on a daily basis Assisted in the set up and design of Floral arrangements, bouquets, centerpieces, and personal floral for Weddings prior to the event and on locationWorked in a Design Studio to ensure all tasks are completed and on site at event locations and venues Organized Social Media and deals with e-mail/phone contact with clients on a daily basis
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Education
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2008 - 2012
Rosen College of Hospitality Management
Bachelor of Science, Event Management -
2008 - 2012
University of Central Florida
Event Management, Hospitality Administration/Management -
2004 - 2008
Land O' Lakes High School
Community
