Carolina Mello
Operations Manager at Resilia Educação- Claim this Profile
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Inglês Native or bilingual proficiency
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Alemão Full professional proficiency
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Portugês Native or bilingual proficiency
Topline Score
Bio
Credentials
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Managing the company of the future (online)
London Business SchoolMay, 2020- Oct, 2024 -
Greenbelt Diploma
SETA Desenvolvimento GerencialNov, 2015- Oct, 2024 -
Deutsch als Fremdsprache- B2 Niveau
HartnackschuleMay, 2013- Oct, 2024
Experience
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Resilia Educação
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Brazil
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Software Development
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1 - 100 Employee
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Operations Manager
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May 2022 - Present
Responsible for the following areas and team management: Employability, Backoffice, Intelligence and B2B Projects.- Employability: Creation and deployment of the commercial strategy, partnership and employability indicators for the operationalization of the Commercial (Sales Development Representative- SDR) and Operations team;- Backoffice: Execution of administrative processes to support the Areas of Operations, Finance and HR, such as sending and receiving computers for students, operationalizing Financial Aid Program, dropout processes, dismissal processes, among others.- B2B Projects: development of B2B projects with EBANX, Grupo Renner SA and Stone Co. Show less
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Product Manager
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Jul 2021 - May 2022
Responsible for managing Resilia's new Performance Marketing course - Resilia LABS.- Commercial negotiation and management of 10 external Content Producers.- Contracting, negotiation and management of all suppliers for recording, capturing and editing Resilia's first recorded course. Delivery of 26 hours of recorded course.Responsible for structuring the Content Production Area, hiring and managing part-time and full-time producers.
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B2B Project Manager
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May 2020 - Apr 2022
Responsible for the creation, development and delivery of the first B2B classes, a project dedicated to the training of minorities in technology careers, aiming social impact, in partnership with large companies.- Focal point of commercial relationship with clients.- Full development of Stone Co., iFood “Turma Vamo AI”, EBANX “Códigos do Amanha” and Banco Neon “Tech Talents” projects.- Graduation of +130 students in Data Analytics and Web Dev Full stack.- Stone Co. Project: 89% employability, 4.5x delta income.- Vamo AI, iFood Project: 93% employability, 5.2x delta income. Show less
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Commercial Manager
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May 2020 - Jul 2021
Responsible for structuring the Employability Area for Resilia's first graduated class, creating the commercial strategy and it's first partnerships.- Negotiation with the first 250 partner companies (among them Nubank, Itau, VTEX, EBANX, iFood).- Creation and execution of the first commercial projects: Mentoring Program, Corporate Days, Employability Weeks and others.- Support to the employability of +180 students who graduated from the Resilia course, operating since the first graduated class. - Creation and commercial negotiation of the first B2B projects with Stone Co. and iFood. Show less
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Sabbatical & Travel
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Travel Arrangements
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1 - 100 Employee
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Solo Travel to explore India, Nepal, Singapore, Indonesia and Thailand
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Aug 2019 - Feb 2020
There are moments we just need to stop. Stop to reflect, redirect, experience something new, stop to hear ourselves, and that’s what motivated me for a “sabbatical semester” in Asia. It took me a lot of courage to leave my comfort zone and dive into this different continent in an unplanned journey. And so, it went on: living in complete silence with monks in a Buddhist monastery, trekking the Himalayas up to the Everest Base Camp in Nepal, taking block printing and silver jewelry courses in India, scuba diving certification in Indonesia, and even graduating as an international yoga teacher. After fully living and exchanging with all these countries and cultures, it’s impossible to come back the same. I have always been a communicative and energetic person, but my new version is definitely much more adaptable, spontaneous, brave, open to uncertainty, self-conscious and serene. Now it’s time to see how this new version handles the next adventure! Show less
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brMalls
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Brazil
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Retail
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700 & Above Employee
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Coordinator | Corporate Operations – Operations Department
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Apr 2018 - Jul 2019
As an Operations Coordinator I got more responsibilities for the implementation of the Governance Project and also began to manage the efficiency of all Shopping Mall condominium ($320 million), coordinating the technical/facilities team (energy, water, maintenance, cleaning and administration) and being responsible for KPIs, annual budget planning and monthly report to the Executive Board. First time having a direct report to me. Responsible for all the mall’s insurances management, annual renewals (Specified/All Risks and General Liability) and insurance claim management. Delivered the Equity Rating Project (Specified/All Risks) and Probabilistic Simulation Project applied to the estimation of loss limits to General Liability and Environmental risk. Created the first Sustainability Report for the Board of Directors. Show less
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Specialist | Governance Project – Operations Department
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Aug 2017 - Apr 2018
After 3,5 years in New Business I changed to Operations Area to start the first Governance Project of the company, reporting directly to the Operations Associate Director. The project began with interviews with 40+ employees from 12 areas of the three different units (Holding, Shopping and Back-office) and part-owners. I Coordinated the work with the legal team to analyze over 200 Service Agreements to identify areas of improvement. Developed, proposed and approved the Governance Annual Plan, with the Executive Board, which was implemented. Show less
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Specialist | New Business (Expansion + Greenfield + Towers+ Retrofit)– Development Department
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Jan 2016 - Jul 2017
Being a Specialist, I continued with the responsibilities below and gained the Project Management of Towers and Retrofit. At this time, I oversaw Expansion, Greenfield, Towers and Retrofit projects and monitored over $340 million in CAPEX of all projects, with monthly report to the Executive Board.
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Trainee | New Business (Expansion + Greenfield) & Pre-Construction Area – Development Department
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Jan 2015 - Dec 2015
In a selection process of 17.000 candidates, 10 trainees were selected for the 2015 Program. As a trainee I had multiple responsibilities related to my usual work and the trainee program. I continued with Expansion projects, gained responsibility for the Greenfield projects, was part of the creation of the Pre-Construction Area and had my own trainee project related to the Sales Area. In New Business Area I maintained my responsibilities below and started monitoring the budget of all Expansion and Greenfield projects. In the Pre-Construction Area I was part of the team that created the approval flow for all projects and control reports for the Executive Board. During the one-year trainee program we were separated into pairs which had their own project, related to an area which we didn’t have any knowledge about. The project followed the Greenbelt methodology which we learned from an external consulting agency. We developed the first retail pricing model that was used by the Sales and New Business Area and implemented it in all brMalls Expansion and Greenfield projections. It was an intense but very rewarding year specially because of all the teamwork in it involved. From the 5 Trainee projects presented to the company, ours was rated the top one. Show less
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Intern | New Business Area (expansion) – Development Department
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Feb 2014 - Dec 2014
As an intern I developed the analysis of real state parameters and layout possibilities for shopping malls, focused on expansion projects. Analyzed the collection of viability premises, including economic premises, sales performance, CAPEX, parking flow, rental and condominium projection. Managed legal approval of projects, by hiring specific consultants for City Hall approvals, environmental and utilities services. Provided analysis of potential expansion areas evaluating internal and third parties survey indicators such as areas of influence, target audience, demand, area of interference and installed supply. Monitored all expansion viabilities and Key Performance Indicators (KPI), providing monthly reports to the Executive Board. Ensured payment of all suppliers involved in the initial stages of Expansion projects on company systems (Oracle). Show less
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Lanix Investimentos
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Financial Services
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Family Office Intern
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Aug 2013 - Dec 2013
Elaborated patrimonial planning to provide equity growth and financial reports to present to clients. Elaborated patrimonial planning to provide equity growth and financial reports to present to clients.
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TIM Brasil
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Brazil
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Telecommunications
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700 & Above Employee
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Intern| Strategic Planning – Sales Business
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Jun 2012 - Dec 2012
Data consolidation from the Sales Business area. Controlled and updated the compensation program for sales executives. Data consolidation from the Sales Business area. Controlled and updated the compensation program for sales executives.
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Education
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2017 - 2018
Fundação Dom Cabral
Master of Business Administration - MBA, Administração e Negócios -
2010 - 2014
Pontifícia Universidade Católica do Rio de Janeiro
Bachelor of Economic Science -
2013 - 2013
Humboldt-Universität zu Berlin
Wirtschaftswissenschaftliche Fakultät, Economia -
2005 - 2010
Texas Tech University
High School Diploma
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