Experience

Verizon Wireless (Worldwide Wireless)

• Telecommunications
• 300 - 400 Employee

• Support Training Coach

  • Jul 2015 - Present

  I work from home training representatives from all backgrounds to get ready to provide full service quality customer care to incoming call customers. I create and present training presentations and slide to assist with learning while in a home based employment setting. Guide the reps on tool utilization to ensure they are fully equip to handle going in to live production. I work from home training representatives from all backgrounds to get ready to provide full service quality customer care to incoming call customers. I create and present training presentations and slide to assist with learning while in a home based employment setting. Guide the reps on tool utilization to ensure they are fully equip to handle going in to live production.



Al jays barber college

• North highlands, Ca

• Administrative Director

  • Oct 2013 - Oct 2014

  Charge over recruiting prospective students to barber program. Provide tours, catalog, and consumer information of regulations provided to the barber shop per state regulations; discusses class availability, tuition rates and schedules. Noting each individual’s portfolios in order for advancement is required for the student to maintain an accurate history in order to process the needed paperwork for the state license board. Charge over recruiting prospective students to barber program. Provide tours, catalog, and consumer information of regulations provided to the barber shop per state regulations; discusses class availability, tuition rates and schedules. Noting each individual’s portfolios in order for advancement is required for the student to maintain an accurate history in order to process the needed paperwork for the state license board.



Hands on executive services, INC

• Sacramento, ca

• Office Manager

  • Feb 2009 - Jul 2014

  My duties are always to facilitate a positive repor with customers in order to submit an order, accept a donation or pledge, and accurately note any comments or complaints. Accurate use of call resulting using the Infinity software are required in order to capture the incoming leads. All duties must always be done with a smile. My duties are always to facilitate a positive repor with customers in order to submit an order, accept a donation or pledge, and accurately note any comments or complaints. Accurate use of call resulting using the Infinity software are required in order to capture the incoming leads. All duties must always be done with a smile.