Dayana Noor
Digital Learning Designer/ UX Researcher at Wawasan Open University (WOU)- Claim this Profile
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Bio
Debra J.
Our first collaboration was while working at Intel, and I'm leaving the post and had to pass my tasks. My task at that time was dealing with HTML, CMS and designing e-learning courses. She learns so fast that a person without an IT background can learned fast and be able to take on my legacy. I used to call her "don't judge the book by it's cover" person because she may look young but she is a very intelligent person and capable in taking on new challenges. Fast forward, she's working with me as IT Solutions support/ Technical writer (contract staff) because my department needed someone to rewrite our LIMS training materials. She done a great job presenting our content in a high quality and standard manner.
Debra J.
Our first collaboration was while working at Intel, and I'm leaving the post and had to pass my tasks. My task at that time was dealing with HTML, CMS and designing e-learning courses. She learns so fast that a person without an IT background can learned fast and be able to take on my legacy. I used to call her "don't judge the book by it's cover" person because she may look young but she is a very intelligent person and capable in taking on new challenges. Fast forward, she's working with me as IT Solutions support/ Technical writer (contract staff) because my department needed someone to rewrite our LIMS training materials. She done a great job presenting our content in a high quality and standard manner.
Debra J.
Our first collaboration was while working at Intel, and I'm leaving the post and had to pass my tasks. My task at that time was dealing with HTML, CMS and designing e-learning courses. She learns so fast that a person without an IT background can learned fast and be able to take on my legacy. I used to call her "don't judge the book by it's cover" person because she may look young but she is a very intelligent person and capable in taking on new challenges. Fast forward, she's working with me as IT Solutions support/ Technical writer (contract staff) because my department needed someone to rewrite our LIMS training materials. She done a great job presenting our content in a high quality and standard manner.
Debra J.
Our first collaboration was while working at Intel, and I'm leaving the post and had to pass my tasks. My task at that time was dealing with HTML, CMS and designing e-learning courses. She learns so fast that a person without an IT background can learned fast and be able to take on my legacy. I used to call her "don't judge the book by it's cover" person because she may look young but she is a very intelligent person and capable in taking on new challenges. Fast forward, she's working with me as IT Solutions support/ Technical writer (contract staff) because my department needed someone to rewrite our LIMS training materials. She done a great job presenting our content in a high quality and standard manner.
Credentials
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Certified Content Creator Mydigital Educators@MOHE 2022
Ministry of Higher Education MalaysiaJul, 2022- Oct, 2024 -
Critical Thinking
LinkedInMar, 2021- Oct, 2024
Experience
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Wawasan Open University (WOU)
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Higher Education
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1 - 100 Employee
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Digital Learning Designer/ UX Researcher
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Oct 2021 - Present
Working with a team of highly enthusiastic graduated professionals in the Centre of ODL Experience (COLE). • Enhancing self-instructional materials on the learning platform: LMS FlexLearn. • Continually experimenting with applications and tools that can be adopted into the system to increase interactive learning, and student learning engagement: discovering applicable plug-ins on the LMS to execute our plans and ideas. • Collaborating with course leads to make instructional decisions to support learning strategies (visualisations, learning activities, formative and summative assessments instructions) • Successfully conducted UX workshop as an initiative to integrate UX principle in our instructional design team (consists of digital learning designers, UI designers, and LMS technologists) and helped UI designer team to make informed decision in designing new template for our LMS platform. As Research Associate (UX researcher): •To undertake independent and/or collaborative research. •To lead on aspects of UX research strategy within the interest of department. • Writing or contributing to publications or disseminating research findings in conference or academic journal. •Deliver presentations at conferences or exhibit work at other appropriate events. •Contribute to knowledge generation, knowledge exchange and knowledge transfer activities. •Leading user testing with the UI designers' help to capture user response and feedbacks which were documented for UID's next phase and future reference. •Analysing SME's feedbacks and presents them as a report for the team to improve and upgrade our LMS . Show less
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Tunku Abdul Rahman University of Management and Technology
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Malaysia
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Higher Education
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500 - 600 Employee
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Parttime Lecturer
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Jul 2021 - Oct 2022
•Design, develop, and deliver material using multimedia tool i.e. PowerPoint, Prezi, utilizing Google Classroom as platform to share material digitally while conducting physical lectures, tutorials, and practical classes. •Teaching courses on "Globalisation and Communication", "Multimedia Tools for PR", "Videography" •Create course material, lesson plans, and curricula, conduct research, engage with students in tutorial and discussion. •Prepare final exam paper, marking and grading. •Design, develop, and deliver material using multimedia tool i.e. PowerPoint, Prezi, utilizing Google Classroom as platform to share material digitally while conducting physical lectures, tutorials, and practical classes. •Teaching courses on "Globalisation and Communication", "Multimedia Tools for PR", "Videography" •Create course material, lesson plans, and curricula, conduct research, engage with students in tutorial and discussion. •Prepare final exam paper, marking and grading.
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Infrastructure University Kuala Lumpur (IUKL)
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Malaysia
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Higher Education
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1 - 100 Employee
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Parttime Lecturer
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Apr 2021 - Jun 2021
Teaching Oral Communication in Business, independently prepared the learning materials and assignments for online classes, final marking and grading. This course also prepared students for job application and interview, hence it's both technical and experiential as I included how-to and role-plays. Teaching Oral Communication in Business, independently prepared the learning materials and assignments for online classes, final marking and grading. This course also prepared students for job application and interview, hence it's both technical and experiential as I included how-to and role-plays.
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Technical Writer
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Jan 2021 - Mar 2021
Independently designed and managed data management system (DMS) for both internal and external users of Eurofins laboratory information management system (eLIMS), created and updated training materials and infographic for eLIMS and eLIMS online for clients, managed IT support tickets and follow-up with users and system developers. -Left as contract ended. I worked here temporarily while doing my thesis correction after my viva voce. Independently designed and managed data management system (DMS) for both internal and external users of Eurofins laboratory information management system (eLIMS), created and updated training materials and infographic for eLIMS and eLIMS online for clients, managed IT support tickets and follow-up with users and system developers. -Left as contract ended. I worked here temporarily while doing my thesis correction after my viva voce.
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Online Marketing Associate
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Mar 2016 - Sep 2016
-Managed and created content of the company's Facebook, website, and Instagram to ensure followers engagement and replied potential customers' enquiries about the services. -Designed and structured SOP for the company including reference training materials for staffs and document management for customers' records. -I worked here while working on my PhD proposal as I have already been offered a sponsorship for my PhD. I resigned after enrollment but still provided freelance service to this company. Show less
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First Solar
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Executive Assistant Human Resources
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Dec 2014 - Feb 2015
Reporting under HR Generalist, developed informative communication materials e.g. announcement to employees and report for monthly buletin, secured vendors for employees’ benefits program, coordinated company's programs and events, e.g. played a key role (in research, planning, coordinate and organized) in two charity trips to Kelantan for post-flood support, run background research on vendors and communicate with them and the press for company's programs and events. The position is a contract position that I applied as an initiative to occupy my summer break and to gain experience before going back to Australia to finish my study. Show less
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PETRONAS
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Malaysia
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Oil and Gas
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700 & Above Employee
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Procurement Executive (Head Unit)
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Jan 2014 - Apr 2014
• Ensured the completion of purchase order request from end-user within the standardized timeline through supervision. • Engaged with end users and vendors during site visit and briefing. • Conducted user training on online request system to potential end users. • Dealed with MIDA and Royal Custom on Tax Exemption Procedure for imported educational goods. Conduct training on using the online request form to potential end users. Left to pursue my master degree in Monash Australia. • Ensured the completion of purchase order request from end-user within the standardized timeline through supervision. • Engaged with end users and vendors during site visit and briefing. • Conducted user training on online request system to potential end users. • Dealed with MIDA and Royal Custom on Tax Exemption Procedure for imported educational goods. Conduct training on using the online request form to potential end users. Left to pursue my master degree in Monash Australia.
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Customer Service Executive
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Sep 2013 - Dec 2013
Delivered excellent customer service in term of technical assistance through inbound calls and emails to customers in Australia, New Zealand, Singapore and Malaysia for Huawei telecommunication products such as mobile phones, Internet modem, router etc. Awarded the Customer Service Representative of the month. Left for a better position. Delivered excellent customer service in term of technical assistance through inbound calls and emails to customers in Australia, New Zealand, Singapore and Malaysia for Huawei telecommunication products such as mobile phones, Internet modem, router etc. Awarded the Customer Service Representative of the month. Left for a better position.
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Instructional Designer
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May 2011 - May 2013
Working in Intel Corp Penang under contingent workforce, dealing with clients and stakeholders from Arizona and Swindon and so on: • Earned multiple recognitions in maintaining and sustaining web-based courses in the e-learning courseware. • Deployed new courses and courses update based on clients' (training specialist) requirement from overseas • Monitored and resolved learners’ course feedbacks within the SLA. • Migrated content (course and learning material) to different platform (html to Joomla or CMS). Left for career growth as this is a contract position. Show less
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Astro
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Indonesia
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Technology, Information and Internet
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500 - 600 Employee
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Customer Service Executive
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Feb 2010 - May 2011
• Delivered professional customer service to inbound calls via CRM (1 month training prior to work) • Escalated reports to relevant department and followed-up until completed for customers' satisfaction • Resolved customers issue in technical troubleshooting and billing issues. Left for a better position. • Delivered professional customer service to inbound calls via CRM (1 month training prior to work) • Escalated reports to relevant department and followed-up until completed for customers' satisfaction • Resolved customers issue in technical troubleshooting and billing issues. Left for a better position.
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Forest Research Institute Malaysia
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Malaysia
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Government Administration
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200 - 300 Employee
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Internship
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Aug 2008 - Dec 2008
As an industrial design student, I was passionate in sustainable furniture technology. This internship provided me with exposure to forestry research and development, involving timber and furniture technology design and manufacturing process. As an industrial design student, I was passionate in sustainable furniture technology. This internship provided me with exposure to forestry research and development, involving timber and furniture technology design and manufacturing process.
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Education
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2016 - 2021
Universiti Sains Malaysia
Doctor of Philosophy (PhD), Communication and media studies -
2014 - 2015
Monash University
Master of Media and Communication Studies, Communication and media studies -
2006 - 2009
Universiti Islam Antarabangsa Malaysia
Bachelor of Applied Arts and Design, Industrial and Product Design
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