Experience

Family First Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Vice President of Information Systems & Chief Information Security Officer

  • Jul 2017 - Present

  Accountable for: Information Systems Roadmap Information Security Roadmap Developed & Implemented Business Intelligence Unit / Data Stewardship HIPAA / HITECH / Privacy / PCI / OCR / Title 42 / CMS Security Breach Response Risk Management Project Management Regulatory Compliance Implementation Strategic Objectives Policies & Procedures Budget & Purchasing Security Risk Assessment Meaningful Use / Promoting Interoperability Unified Data Systems Enterprise Architecture Roadmap Disaster Recovery Application Lifecycle Planning Voice and Telecoms Security Systems (door access control / video security) Automation Achievements: Revamped and grew "IT" department into the information systems department, adding staff, new bench strength, and organizational data stewardship capabilities. Recognized regionally for leader in security after developing and implementing HIPAA/HITECH standards for the organization. Implemented virtualization platform. Implemented disaster recovery protocol and 3 tier redundant recovery process. Implemented enterprise network security and infrastructure including wireless. Implemented enterprise level mobile device management. Implemented business intelligence unit. Developing internal data warehouse. Completely rebuilt Avaya phone system including call tree. Implemented MFA integration for all applications. Implemented security awareness testing and training program. Implemented new security badging system for 8 physical sites, with video integration capabilities. Implemented information systems inventory management system. Implemented multilayer virus and network vulnerability monitoring platforms. Implemented site level redundant network, power, and security capabilities. Helped redesign and migrate organizational website, to be able to manage in house. Implemented / corrected internal and external SSL certificate for various websites, applications, and systems. Focus on reducing operational costs while improving quality, and efficiency. Show less



Lugaro Information Technology Consulting

• President / CEO

  • Jan 2004 - Present

  Independent IT consulting to identify and address the needs of diverse businesses, encompassing more than 500 clients since startup. Provides customized solutions aligned with client’s IT goals and objectives. • Full P&L Responsibility • Business Development Independent IT consulting to identify and address the needs of diverse businesses, encompassing more than 500 clients since startup. Provides customized solutions aligned with client’s IT goals and objectives. • Full P&L Responsibility • Business Development



Community Health Systems

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Information Technology & Information Security Officer

  • Jul 2010 - Jul 2017

  Responsible for full technology oversight and compliance of hospital, seven owned practices, and home health facility. Supervises two direct reports. • Rebuilt IT department to align with enterprise standards and business objectives. • Created robust documentation repository within IT department. • Foster a culture of knowledge sharing. Relaying business outcomes with project employees and stakeholders, building sense of ownership within enterprise to help drive personal responsibility. • Develop and implement security standards enterprise wide. • Create and maintain disaster recovery plan and preparedness. Data integrity checks, system validation, vendor management, stakeholder evaluation. • Successfully acquired $2.2M budget for enterprise upgrade projects. • High emphasis on enterprise wide cost consciousness & elimination of unnecessary waste. Recent enterprise savings $313K. • Consistently hits meaningful use goals year after year. Recent goal achieved additional $784K EBITA. • Contract negotiations with focus on cost reduction while leveraging multiple vendors to improve quality of service & products. • Developed new Clinical Informatics position for hospital. • Serve on a number of committees to help align technology with business objectives and regulatory compliance. High influence on organizational decisions. Regularly translate between senior management objectives and technical needs in an easy to understand language. • Reduced IT staff while increasing productivity (PMR) to 250% for enterprise without loss of key support services. • Write and implement policies and procedures enterprise wide while adhering to best practices and regulatory compliance. • 7 years of proven project management experience, ability to prioritize and manage multiple projects and teams with ease. • Acquired additional roles and responsibilities; telecommunications, physical security & badge management, surveillance systems. Show less



The Finest Gifts

• South Africa

• President / CEO

  • Oct 2006 - Dec 2012

  Launched online retail store offering high quality gift selection and exceptional service. Leveraged IT experience to maintain low overhead and operating costs and promote brand awareness. Developed and executed comprehensive business plan. • Drove sales and marketing to support high inventory turnover and achieve profit within first year of operation. Launched online retail store offering high quality gift selection and exceptional service. Leveraged IT experience to maintain low overhead and operating costs and promote brand awareness. Developed and executed comprehensive business plan. • Drove sales and marketing to support high inventory turnover and achieve profit within first year of operation.



Millersville University

• United States
• Fundraising
• 1 - 100 Employee

• Desktop Support Analyst

  • Jun 2008 - Jul 2010

  Resolved hardware and software issues, conducted virus removal, and provided comprehensive support for system users. Successfully recovered data from damaged hard drives and restored operational function quickly and efficiently. • Improved OS system efficiency and end user security via complete rebuild and customization of computer images. • Reduced expenses and increased efficiency through VMware virtualization. • Supported end users through remote helpdesk services for hardware and software issues including join.me, dameware, RDP, and VMware. Show less