Academic Coordinator

• May 2016 - Present

Trainer Assessor

• Nov 2015 - Present

Face to Face trainer and assessor, teaching Business and Marketing courses. Face to Face trainer and assessor, teaching Business and Marketing courses.

Client Contact

• Sep 2014 - Mar 2016

Client Contact Officer with Completions team and Offline Teacher Assessor with Practice Management section. Providing high levels of proactive customer servicing in assisting students with course completions and course enrolments. Understanding student issues and providing solutions within organizational frameworks. Contributing in providing strategic inputs and tactical engagement plans to encourage students in completing the enrolled courses. Client Contact Officer with Completions team and Offline Teacher Assessor with Practice Management section. Providing high levels of proactive customer servicing in assisting students with course completions and course enrolments. Understanding student issues and providing solutions within organizational frameworks. Contributing in providing strategic inputs and tactical engagement plans to encourage students in completing the enrolled courses.

Sales Consultant

• Feb 2014 - Oct 2014

My profile pertains to marketing and sales of the company’s Vacation ownership credit points to potential customers. The role consists of conducting face to face client interactions for understanding demographic profiles and explaining product attributes with value added options leading to the eventual sales of the vacation credit packages. In the Marketing profile, I was required to engage potential and walk-in customers at public domains to create product awareness, evaluate for qualification and convert into booked tours.

Deputy Chief Manager

• Dec 2005 - Dec 2013

Regional head for key verticals like Classifieds, Recruitment, B2B, Exhibitions with vast experience in business development, new product launch, brand management, concept selling, strategic planning, business communication solutions, incremental revenues through smart sell, exhibitions, events and customer relationship management Regional head for key verticals like Classifieds, Recruitment, B2B, Exhibitions with vast experience in business development, new product launch, brand management, concept selling, strategic planning, business communication solutions, incremental revenues through smart sell, exhibitions, events and customer relationship management

Manager - Brand communications

• Sep 2000 - Dec 2005

Rich experience in client servicing, account management and brand management. Serviced key accounts and brands like Reliance Industries Ltd. (Textile division for brands like Vimal Suitings, Harmony Furnishings OVS), Yera Glass (Alembic Pharmaceuticals), Graffiti Tiles and GSPC (Government of Gujarat), My role was primarily to interact and liaise regularly with the client and offer the agency’s services for developing brand identities, advertising campaigns and catering to any business communication requirements.