Sarad Pokharel

Information Technology System Administrator at McDonald Jones Homes
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Contact Information
us****@****om
(386) 825-5501
Location
Riverstone, New South Wales, Australia, AU
Languages
  • English Full professional proficiency

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Credentials

  • Cisco Certified Network Associate(CCNA)
    Network engineer

Experience

  • McDonald Jones Homes
    • Australia
    • Construction
    • 100 - 200 Employee
    • Information Technology System Administrator
      • Dec 2022 - Present

  • VTS IT
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Engineer
      • Jun 2022 - Nov 2022

      1. Office 365 and Google Workspace administration 2. Autotask as Ticketing system and Datto for RMM 3. Use of Proofpoint for email security system, and Webroot for Endpoint devices. 4. Support for desktop, server, printers, Mac and mobile devices. 5. Network troubleshooting (AD, DHCP, DNS, VLAN, NAT) 6. Installation and management of FortiGate firewall with SSL, IPSec tunnel, etc 7. Microsoft Azure Cloud including Azure Active Directory 8. Management of UniFi Devices including AP's and routers. 9. PowerShell and Batch scripting. 10. Software deployment using Datto RMM Show less

  • City Systems Managed IT Services
    • Australia
    • Information Technology Support Engineer
      • Nov 2020 - Jun 2022

      1. Office 365 Administration including share point and one drive 2. On-Premise exchange and Exchange Online administration 3. Windows server management including AD, DNS,DHCP and Group Policy 4. Security for office and desktop client using Trend Micro 5. Backup and restore with Veeam Backup and Replication 6. PC re-imaging and maintenance 7. Hardware and software support 8. Dealing with vendor for product warranty issues 9. Supporting different software products according to the clients 10. Provide onsite support to the customers where necessary 11. Mobile device support including iPad 12. Fortinet firewall for security and VPN 13. Network troubleshooting and maintenance 14. Setup, troubleshoot and maintenance of printers and devices 15. Application of Hyper-V and VMware 16. PowerShell and Batch scripting 17. Azure Active Directory, Microsoft Intune, and other Azure services. 18. Email migration and Sharepoint migration projects. Show less

  • Avaya
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Support Engineer
      • Dec 2018 - Nov 2020

      HP Service Manager(HPSM) for ticketing systems email, online and telephone support Office 365 support(Outlook, SharePoint, one drive, etc.) PC imaging and maintenance MDM, Support mobiles devices(IOS, Android, Tablets) Network Troubleshooting Hardware and software support Support for Avaya technologies Setup and maintenance of Conferencing devices Assistance in Hardware/ software procurement Dealing with vendor for hardware/software support and warranty Inventory management Show less

  • NSW IT Support
    • Sydney, Australia
    • IT Support Technician
      • Feb 2016 - Dec 2018

      Online and telephone Support Microsoft Server 2012 R2 management including DHCP pool and Active Directory Networking and configuration Support using Team Viewer Office 365 Enterprise setup in a domain environment and cloud backup Installation of NAS and VOIP Telephony Systems backup and restore using shadowProtect Application of VMWare Computer installation and all other general IT related tasks Online and telephone Support Microsoft Server 2012 R2 management including DHCP pool and Active Directory Networking and configuration Support using Team Viewer Office 365 Enterprise setup in a domain environment and cloud backup Installation of NAS and VOIP Telephony Systems backup and restore using shadowProtect Application of VMWare Computer installation and all other general IT related tasks

  • Arvandtech Pty Ltd
    • Australia
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • IT support (Intern)
      • Jul 2013 - Jan 2014

      Desktop assembling from scratch Laptop, desktop, SFF, UFF refurbishing Installation of hardware and software system upgrade Tech Support Sales and customer support Desktop assembling from scratch Laptop, desktop, SFF, UFF refurbishing Installation of hardware and software system upgrade Tech Support Sales and customer support

Education

  • University of Ballarat
    Bachelors degree, Information Technology
    2011 - 2012
  • Central College
    Advanced diploma of information technology, Information Technology
    2009 - 2011

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