Vassiliki Kapralou

Marketing Communications Specialist at Tsaoussoglou S.A.
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Contact Information
us****@****om
(386) 825-5501
Location
Greece, GR
Languages
  • English Full professional proficiency
  • Greek Native or bilingual proficiency
  • German Elementary proficiency
  • italian Elementary proficiency

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Credentials

  • Professional development in Customers Service.
    Inditex
    Nov, 2009
    - Nov, 2024

Experience

  • Tsaoussoglou S.A.
    • Greece
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Marketing Communications Specialist
      • Aug 2020 - Present

  • The Greek Villas
    • Greece
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Experience Specialist
      • Sep 2018 - Sep 2019

      • Work with guests to develop & organize luxury experiences • Provide premium customer service & tailor made holiday plan • Follow up with clients inquiries & resolve customer issues • Responsible for managing an account with existing associates & establishing new partnerships • Involved in sales in order to meet Business Targets • Blog’s Copywriter & Social Media Content Management • Work with guests to develop & organize luxury experiences • Provide premium customer service & tailor made holiday plan • Follow up with clients inquiries & resolve customer issues • Responsible for managing an account with existing associates & establishing new partnerships • Involved in sales in order to meet Business Targets • Blog’s Copywriter & Social Media Content Management

  • Butlair
    • Greece
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Experience Consultant
      • Sep 2016 - Sep 2018

      • Organize the Customer Support Communication Database • Copywriter & Social Media Content Management • Build collaboration with Service Providers • Organize the Customer Support Communication Database • Copywriter & Social Media Content Management • Build collaboration with Service Providers

  • Emirates
    • United Arab Emirates
    • Airlines and Aviation
    • 700 & Above Employee
    • Business Class Flight Attendant
      • Mar 2013 - Jul 2016

      • Teamwork and continuous problem solving techniques to succeed in customer service satisfaction. • Represent Emirates as a brand ambassador by displaying immaculate image and professionalism at all times • Identify opportunities to make a difference to the customers experience by anticipating their needs throughout the flight. • Excellent knowledge of the Emirates Business Class Product. • Ensure that all elements of safety and service are consistently delivered on every flight • Teamwork and continuous problem solving techniques to succeed in customer service satisfaction. • Represent Emirates as a brand ambassador by displaying immaculate image and professionalism at all times • Identify opportunities to make a difference to the customers experience by anticipating their needs throughout the flight. • Excellent knowledge of the Emirates Business Class Product. • Ensure that all elements of safety and service are consistently delivered on every flight

Education

  • Rome Business School
    Master's degree, Fashion Management
    2018 - 2019
  • Ethnikon kai Kapodistriakon Panepistimion Athinon
    Special Education, Specialization Program by National & Kapodistrian University of Athens, Center of Psychophysiology
    2012 - 2013
  • Ethnikon kai Kapodistriakon Panepistimion Athinon
    Bachelor in Greek Philology, School of Philosophy of the National & Kapodistrian University of Athens
    2003 - 2012
  • Greek Institute of Graphology
    Analytical Graphology in Greek Institute of Graphology, Graphology
    2009 - 2010

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