Experience

Home Credit Vietnam

• Vietnam
• Financial Services
• 500 - 600 Employee

• Trainer - Call Center Collections

  • Jan 2022 - Present

  - Understand and apply standard concept of Consumer Finance collections into local conditions to deliver proper trainings. - Do training need analysis to design training courses to right people. - Deliver compulsory trainings to operators timely and accurately in order that operators can meet business requirements. - Develop training courses for operators at higher levels to help them to gain more confidence while dealing with clients. - Understand and apply standard concept of Consumer Finance collections into local conditions to deliver proper trainings. - Do training need analysis to design training courses to right people. - Deliver compulsory trainings to operators timely and accurately in order that operators can meet business requirements. - Develop training courses for operators at higher levels to help them to gain more confidence while dealing with clients.



MISA JSC

• Vietnam
• Software Development
• 400 - 500 Employee

• Training Specialist

  • May 2019 - Jun 2021

  - Guiding, training and deploying customers of agencies and state units to be able to use the product. - During the whole process of utilizing the product, answer questions and handle dificulties for customers. - Support for recording and dealing with mistakes that occur during product use. - Guiding, training and deploying customers of agencies and state units to be able to use the product. - During the whole process of utilizing the product, answer questions and handle dificulties for customers. - Support for recording and dealing with mistakes that occur during product use.