Experience

Spectra-Tech Manufacturing Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Manager of Program Management

  • Jan 2018 - Present

  • Coordinated departments in planning and executing interdepartmental integration of program plans and projects.• Managed multiple program managers engaged in product development in cross-functional environment to reach project success.• Delegate tasks, responsibilities and establish deadlines with appropriate department managers.• Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.• Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.• Delivered high level of service to clients to extend relationship and encourage further projects.• Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.• Advised department managers on company objectives, obtaining approval for departmental operation strategies from company executives.• Spearheaded key projects, resulting in high customer satisfaction and increased business revenues. Show less

• Program Manager

  • Mar 2010 - Jan 2018

  • Project management of customer orders from start to finish.• Focal point for all new and current customer communication, utilizes all company resources to offer the best service to the customer. • Manage all business relations for more than 35 customers.• Communicate and assist internal management with customer quoting.• Communicate to customer progression of current orders. • Organized weekly management meetings to communicate customer needs.• Delegate tasks and responsibilities to appropriate personnel.• Change Management controls Show less



Nippon Seiki Ohio / New Sabina Industries, Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• SMT Engineer

  • Aug 2006 - Mar 2010

  • Produced programs using proprietary software for automated placement machines. • Served as technical resource to initiate and improve processes related to SMT Placement Machines. • Organizing and implementing design changes through change management. • Reducing scrap and PPM in result of Process Benchmarking. • Provide technical support and training to Senior Technicians on new and current software and machines. • Managed Projects for all performance upgrades on software, servers and automation machines. • Provided IT support to all servers and machines within SMT Department. • Coordinated and worked with outside vendors for Maintenance and Calibration Support. • Maintained and Programmed Reflow Soldering Systems including nitrogen levels and post cooling units. • Certified in KIC Thermal Profiling Systems. Show less



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• Network Analyst

  • Apr 2002 - Aug 2006

  • Resolve all Frame Relay, Digital, and Analog circuit problems (8,000). • Trouble-shoot Cisco routers/switches (2000) • Troubleshoot 700 Windows NT/2000/2003 servers. • Maintain communications for approximately 16,000 ATM’s and over 1,500 banking centers and bankmarts. • Utilize HP Open View to monitor network problems. • Utilize a protocol analyzer to resolve major corporations’ point of sales links using TCP/IP, SDLC, and Bi-sync communications protocols. • Work with customers to resolve IBM z900 mainframe communications problems such as Inrange channel extenders, 3745’s and Sync Nodes. • Worked with the sales department to provide Quality of Service to the customer • First escalation point for customer complaints. • Trained personnel in new technology. • Worked in a five (5)-member team to implement the Remedy problem resolution database. • Coordinate the workflow process with other departments for problem resolution. • Provided Remedy database management reports using Crystal software. Show less



MCI Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Telecommunications Technician II

  • Aug 1999 - Mar 2002