Business & Education Consultant

• Oct 2021 - Present

District Manager

• May 2021 - Oct 2021

Store Manager

• Jul 2020 - Oct 2021

Automotive Service Advisor

• Sep 2019 - Jul 2020

Tower Operator/Dispatch

• Dec 2016 - Apr 2019

• Developed and implemented strategic plans to ensure effective management of the detail department. • Responsible for settling debit terminals and closing of any open/outstanding work orders. • Performed numerous administrative duties such as sorting and filing of documents, answering incoming calls from customers, every day warranty submission to General Motors, processing online payments submission, and more. • Answered all customers’ inquiries in a timely manner towards enhancing customer satisfaction. • Worked closely with the Service and Sales Management teams to enhance continuous improvement, • Provided the Sales Manager with an estimate upon the completion of tech inspection. • Responsible for cash handling processes, including receiving payments from customers via cash, credit or debit.

Warranty Administrator

• Apr 2014 - Jul 2016

• Greeted customers in a friendly manner upon arrival. • Responsible for all cash handling processes. • Carried out numerous administrative duties such as sorting and filing of documents, handling of incoming and outgoing telephone calls, rejecting and accepting warranty claims from reports, and more. • Worked closely with the service manager for pending and rejected warranty claims. • Charged with the responsibility of managing daily accounting procedures. • Ensured the organization of spare parts, fixing and adjustments to ensure visual attractive display of the store on regular basis.

Production Accounting

• May 2013 - Nov 2013

• Performed numerous administrative duties such as data Entry via PVR, handling of telephone calls, sending reports to foreman, entry of production, well specs, truck tickets, and more. • Performed other duties as required to enhance smooth work processes. • Performed numerous administrative duties such as data Entry via PVR, handling of telephone calls, sending reports to foreman, entry of production, well specs, truck tickets, and more. • Performed other duties as required to enhance smooth work processes.