Experience

Resolve Systems

• United States
• Software Development
• 1 - 100 Employee

• Manager, Content Product

  • Jan 2022 - Present

• Research And Development

  • Dec 2019 - Feb 2022

• Principal Consultant

  • Jun 2018 - Dec 2019

• Senior Consultant

  • Apr 2017 - Jun 2018

• Consultant

  • Mar 2016 - Apr 2017



Highmark Inc.

• United States
• Insurance
• 700 & Above Employee

• Application Developer

  • Nov 2014 - Feb 2016



RDX

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Principal Automation Architect - Internal Infrastructure Development

  • Sep 2013 - Nov 2014

  Designed, Developed, and implemented an enterprise-wide automation framework for RDX's client environments, built upon a highly augmented Resolve engine. Also, Designed and Developed a single pane of glass solution for organization's data. •MySQL, Linux RHEL 5.9, and Apache backend HTML/CSS front-end •Responsible for day to day administration and architectural changes related to application usage/development1-Year experience with the following scripting/programmatic syntaxes: •WMIC, CMD, Batch, & PowerShell •BASH •Groovy •SOAP •T-SQL, pl/SQL, & SoQL Developed integration for Resolve platform with Salesforce, Big Brother, and Secret Server services, via APICurrent scrum master for 4 man multi-disciplinary team •6 Months experience in Agile/SCRUM developmentResponsible for regression/unit/end testing standards and implementations for Resolve automation platform

• Assistant Product Manager - PMRC

  • May 2013 - Nov 2013

  Instrumental in designing and instituting scalable strategies, defining standard operating procedures, and dictate technical workflows for PMRC division Responsible for CRM and environment stability for over 300 companies on a global scale Managed and Delegated the work flow for a staff of over 50 direct report employees Lead for think-tank based project to restructure internal training for entry-level learning, creating a mirrored production environment for testing and instruction•In addition to managing the project, I created the MSSQL portion of the environment from the ESXi install to OS/RDBMS patching, as well as all associated break/fix scripts and processes •New training structure lead to a training volume increase of 400% •New environment allows for a trainer to simulate a broad range of OS and database issues such as CPU Utilization, resource contention, broken backup chains, power loss et alAssist in identifying, recruiting, and retaining talent for the PMRC divisionResponsible for giving direction and providing technical mentoring to key internal teams within RDX that encompass the areas of scripting, internal documentation, and training

• Day Lead - PMRC

  • Sep 2012 - May 2013

  Part of a core team that administers RDX's internal Big Brother monitoring system spine •Perl and RHEL 5.9 back-end •System supports over 3500 globally positioned servers Lead of RDX's internal think-tank •Responsible for guiding collaboration efforts throughout all departments of RDX to promote long-term growth and a more efficient cross-departmental workflow•Developed a progressive career track within the PMRC, promoting long term growth in response to an increase in time for the career progression in the entry level siloResponsible for the management of day to day duties for the monitoring division

• Weekend Lead - PMRC

  • Apr 2012 - Aug 2012

  Managed one of two small teams, responsible for maintaining an after-hours monitoring presence in a 24x7x365 monitoring division•Acting decision maker after-hours for all CRM, procedural, and technical issues, acting as the point of contact for upper management and DBA staffResponsible for delegating and managing the work flow for a constantly rotating staff of 6 - 8 techniciansInvolved with the planning and refining of backup and recovery strategies for varying database technologies for client and internal systems Developed MSSQL Server curriculum to assist in the on-going education of PMRC staff along with creating and tracking metrics to ensure consistent intellectual growth of techniciansDeveloped an in-depth knowledge in MSSQL's High Availability environments through break/fix triage in dozens of client environmentsAssisted in the development of proprietary monitoring scripts capable of querying OS metrics and database systems •Scripts were written using a combination of VBS and batch files

• Technician - PMRC

  • Jun 2011 - Apr 2012

  Responsible for respond to critical alerts, via a proprietary paging system, for multiple Linux and Windows based platforms, troubleshooting anomalies and taking corrective remediation or escalating issuesImplemented monitoring and performance optimizations of database and server environments, resulting in an improvement on availability and client uptime •Also responsible for agent installation, re-configurations, and script updates of monitoring systemConstant troubleshooting of common issues related to space, performance, and resource management in hundreds of wide-ranging environments



RDX/GenE

• Co-Creator of Hybrid ITPA NOC Triage Engine

  • 2013 - 2014

  Co-creator of hybrid Resolve system, the system is a simple AI engine that is agent-less and is built to triage OS, DB, and monitoring issues, as well as, perform daily admin tasks •Work was featured at a Gartner Technology Symposium Developed a programmatic solution for simulated interaction within a non-split tunnel environment •Process allowed for near real-time interactive control over data streams, server analysis, and process control within non-split environment Co-creator of hybrid Resolve system, the system is a simple AI engine that is agent-less and is built to triage OS, DB, and monitoring issues, as well as, perform daily admin tasks •Work was featured at a Gartner Technology Symposium Developed a programmatic solution for simulated interaction within a non-split tunnel environment •Process allowed for near real-time interactive control over data streams, server analysis, and process control within non-split environment