Mid-Market, Customer Success Manager

• Nov 2021 - Present

- 3x Customer Success Spot Award Winner - 118% Net Retention in 2022 - Sub 10% churn - Manage 30-35 Mid Market to Enterprise level clients($1.5-$2 million) - 3x Customer Success Spot Award Winner - 118% Net Retention in 2022 - Sub 10% churn - Manage 30-35 Mid Market to Enterprise level clients($1.5-$2 million)

Mid-Market/Enterprise Customer Success Manager, SEM

• Jan 2021 - Nov 2021

*Transitioned from Adgooroo/Kantar Media to Adthena via acquisition *Transitioned from Adgooroo/Kantar Media to Adthena via acquisition

Mid-Market/Enterprise Customer Success Manager, SEM

• Oct 2019 - Jan 2021

Communities Coordinator

• Aug 2018 - Sep 2019

- Primary ASUG resource to 300+ existing SAP/ASUG clients, and have over 40 monthly phone calls and 4 yearly in-person events - Assist in the influence of SAP products, in order to help companies get the most value as a customer - Travel to and lead sessions at SAP/ASUG events to create year-round connections with clients - Push out content (Webcasts, blogs, newsletters) to help SAP users gather education and valuable insight from other customers - Assistant Project Manager for ASUG/SAP Influence cycles (12.5% increase in unique visits to SAP Influence site from Q4 of 2018 to Q2 of 2019) - Innovate customer preservation processes Show less

Marketing/Community Coordinator

• Jan 2018 - Aug 2018

- Create Marketing materials for incoming patients and for events targeted for those patients and their doctors - Assistant project manager for our many year-round events (Cocktails & Cryo, Summer Dinner Series, Resolve Walk of Hope) - Create a quarterly internal newsletter for all 8 locations - Produce all internal communications for updates/changes - Create Marketing materials for incoming patients and for events targeted for those patients and their doctors - Assistant project manager for our many year-round events (Cocktails & Cryo, Summer Dinner Series, Resolve Walk of Hope) - Create a quarterly internal newsletter for all 8 locations - Produce all internal communications for updates/changes

Digital Account Executive

• Aug 2017 - Jan 2018

- Produce revenue growth for small businesses by creating Yelp PPC ad campaigns - Analyze performance to ensure customer success - Liaison between small business owner(s) and Yelp - Keep touch points on clientele in the Greater Atlanta area - Produce revenue growth for small businesses by creating Yelp PPC ad campaigns - Analyze performance to ensure customer success - Liaison between small business owner(s) and Yelp - Keep touch points on clientele in the Greater Atlanta area

Sales Supervisor

• Sep 2015 - Aug 2017

Creative Consultant (American Advertising Federation)

• Dec 2016 - Jun 2017

- Create press kits and press/news releases - Conduct market research, focus groups, and ethnography's to help determine the target audience and most effective marketing channels. - Assist in the production of the plans book - Represent DePaul in American Advertising Federation National Competition - Create press kits and press/news releases - Conduct market research, focus groups, and ethnography's to help determine the target audience and most effective marketing channels. - Assist in the production of the plans book - Represent DePaul in American Advertising Federation National Competition

Runway Division Intern (Public Relations)

• Aug 2016 - Jan 2017

Keyholder

• Jul 2013 - Aug 2016