Luke Pierce

Regional Sales Manager at inspiresport
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Contact Information
us****@****om
(386) 825-5501
Location
Woburn Sands, England, United Kingdom, GB
Languages
  • English Native or bilingual proficiency
  • Portuguese Professional working proficiency
Skills

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Bio

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Sarah McCallum

I have had the pleasure of knowing Luke for over 20 years, having worked with him for a season in Portugal in 1999. Luke is an incredibly dedicated, loyal and hardworking individual and a hugely successful sales professional with extensive experience in the travel and education sectors. Luke would be a great asset to any future employer.

Victoria Atkins

I have known Luke for over 20 years now and in all that time he has always been a very hard working and determined person. He strives to be the best at what he does and relishes new challenges. Luke will be a huge asset to any company that hires him.

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Credentials

  • BASP - British Association of Ski Patrollers
    TUI Travel PLC
    Jan, 2014
    - Nov, 2024
  • General Data Protection Regulation (GDPR) and Data Protection Act (DPA) 2018
    IT Governance Ltd
    Apr, 2021
    - Nov, 2024
  • Information security and cyber Security
    IT Governance Ltd
    Apr, 2021
    - Nov, 2024

Experience

  • inspiresport
    • United Kingdom
    • Spectator Sports
    • 1 - 100 Employee
    • Regional Sales Manager
      • Jul 2021 - Present

      I have spent 10 years working within the school travel industry predominantly within the ski industry. I currently work for inspireski, part of the Inspiresports group where I work with UK and international schools. I have spent 10 years working within the school travel industry predominantly within the ski industry. I currently work for inspireski, part of the Inspiresports group where I work with UK and international schools.

  • ISC Research
    • United Kingdom
    • Research Services
    • 1 - 100 Employee
    • Commercial Sales Manager
      • Feb 2021 - Jun 2021

      Providing data & market intel to understand and approach international schools.Responsible for actively targeting all commercial companies actively selling to schools both in the UK and abroad. Providing data & market intel to understand and approach international schools.Responsible for actively targeting all commercial companies actively selling to schools both in the UK and abroad.

  • Club Europe Group Travel
    • United Kingdom
    • Travel Arrangements
    • 1 - 100 Employee
    • Head of ski sales, international schools, Club Europe Group Travel, London
      • Jan 2014 - Jan 2021

      Responsible for exceeding all quarterly and annual targets, proactively sourcing and securing sales with new clients in addition to maintaining productive relationship with existing contactsLeading the relationship management, revenue retention, identification of areas of growth and overall customer satisfaction.Working directly with the Head of ski and sport and the Managing Director to formulate the corporate sales strategyKey Achievements:Played a key role in the growth in revenue increasing the sales fourfold.Led the first international conferences with all major international school committees, establishing Club Europe as a major operator for international schools.Introduced social media to the business and provided robust management to all platforms in collaboration with the Marketing department.

    • Account Manager
      • Oct 2010 - Dec 2013

      Accountable for maintaining and growing relationships with clients, while achieving all assigned sales and profit growth goalsDeveloping a focus on international schools representing high value, less seasonal, strategic growth opportunities, with responsibility for managing the operational needs of schools while in resortLeading all aspects of the sales process including collaborating with other team members to facilitate solution development and proposal deliveryManaging client satisfaction and service delivery levels, proactively anticipating potential service issuesLiaising with the marketing dept. to ensure maximum impact is realised by various online campaigns and social media platformsResponsible for generating new sales opportunities in both domestic and international markets via recommendations, enquiries, new sales pitches and strategyKey Achievements:Consistently exceeded sales targets year on year; +28% in 2011, +10% in 2012 & +55% in 2013Secured promotion at close of 2013 to position as UK Senior Sales Account Manager & Head of International School Sales

    • Account Manager - International and domestic sales
      • Oct 2010 - Jan 2013

      Accountable for maintaining and growing relationships with clients, while achieving all assigned sales and profit growth goalsDeveloping a focus on international schools representing high value, less seasonal, strategic growth opportunities, with responsibility for managing the operational needs of schools while in resort• Leading all aspects of the sales process including collaborating with other team members to facilitate solution development and proposal deliveryManaging client satisfaction and service delivery levels, proactively anticipating potential service issuesLiaising with the marketing dept. to ensure maximum impact is realised by various online campaigns and social media platformsResponsible for generating new sales opportunities in both domestic and international markets via recommendations, enquiries, new sales pitches and strategyKey Achievements:Consistently exceeded sales targets year on yearSecured promotion at close of 2013 to position as Senior Sales Account Manager for International School Sales.

  • Quality Communications Productions
    • Media Production
    • 1 - 100 Employee
    • Media Sales Director
      • Jan 2010 - Jul 2010

      Representing the Economist conducting high level interviews with top politicians and business leaders in order to sell advertising which would fund the production of branding reportsResponsible for formulating a smart networking strategy to successfully approach and penetrate the top political and business arenas of the countryKey Achievements:Personally recruited and managed the Tanzania sales and editorial team, training all members of the team before evaluating performance and recommending action to Head OfficeAchieved position of Director within 14 months of joining the media sales industryDelivered a 4 page branding report, incl. €240,000 worth of advertising, which featured interviews with the Prime Minister and all main government ministers

  • The Worldfolio
    • Singapore
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Editorial Director
      • Nov 2008 - Jan 2010

      Working on behalf of the Wall Street Journal and the New York Times to produce detailed branding reports and effectively sell advertising to boost foreign direct investmentKey Achievements:Successfully announced Mozambique to an international audience, showcasing the wealth of opportunities available to the tourism industry within the countryDelivered a 5 page branding report for the Wall Street Journal, incl. $560,000 worth of advertising, which showcased Kenya as a hub for ICT and tourism investment opportunities within East Africa

  • Barrington golf and health spa
    • Sales, Marketing and Public Relations Manager
      • Jul 2006 - Oct 2008

      Responsible for the allocation of marketing budget across a wide selection of print mediums, promotional events and online publicityHandling all media relations incl. maintaining an ongoing programme of radio interviews, press releases and press visits to the club to ensure a high level of visibility across all mediaKey Achievements:Successfully increased membership base by 18% within short and medium term plansEffectively grew sales of merchandise within both the golf and health club areasDeveloped and increased group business usage incl. local businesses and overseas sports team visits across all aspects of the club

  • TUI
    • Germany
    • Travel Arrangements
    • 700 & Above Employee
    • Thomson Holiday line Executive
      • May 2005 - Jun 2006

      Dealt with all high profile medical cases including deaths, car accidents and assaults.Required to liaise between the insurance companies and the hospitals in both Portuguese and English.Ensured all clients received excellent customer service and resolved problem issues with efficiency and sensitivity. Followed up with all incidents to ensure guests welfare.Worked with reps, team managers and senior guest service managers as well as the administration team to ensure the success of the company.

    • Holiday rep
      • Jun 2001 - Apr 2005

      Portugal’s top excursion sales representative for 4 years running.Excelled within customer service and excellent communication skills.Dealt with many different situations and needed to be able to think on my feetSet up new resort from start to finish, including the excursion programme, health and safety checks on all accommodation, excursion venues plus overall resort operations.

  • Neilson Active Holidays
    • United Kingdom
    • Travel Arrangements
    • 200 - 300 Employee
    • Resort Ski Representative
      • Dec 2000 - May 2001

      Set up new resort from start to finish including; the excursion programme, health and safety checks on all accommodation, excursion venues plus overall resort operations.Responsible for 50 guests a week into the resort of Hemsedal. Set up new resort from start to finish including; the excursion programme, health and safety checks on all accommodation, excursion venues plus overall resort operations.Responsible for 50 guests a week into the resort of Hemsedal.

  • Thomas Cook Group plc
    • Travel Arrangements
    • 700 & Above Employee
    • Holiday rep
      • Sep 1999 - Nov 2000

      Holiday representative - Thomas Cook / JMC Portugal’s top excursion sales representative Holiday representative - Thomas Cook / JMC Portugal’s top excursion sales representative

Education

  • Buckinghamshire New University
    Higher National Diploma(HND), Leisure Studies
    1996 - 1998
  • Brunel University
    Bachelor's degree (Hons), Leisure and Tourism Management
    1998 - 1999
  • Aylesbury College
    Advanced General National Vocational Qualification (AGNVQ), Leisure & Tourism
    1993 - 1996
  • Nobel International School Algarve
    IGCSE
    1991 - 1992

Community

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