Scheduling and Briefing Coordinator

• Jul 2023 - Present

Talent Ambassador (Technologies)

• Jul 2022 - Jun 2023

-Coordinates with account managers and the compliance team to ensure that all necessary paperwork, background checks, and other pre-employment requirements are completed for new contractors maintaining 100% compliance with internal, client and regulatory requirements. -Pre-screens candidates, assessing their qualifications, skills, and fit with clients' needs. -Negotiates job offers and compensation with candidates, ensuring a fair and competitive offer that is aligned with the candidate's expectations and the client’s budget. -Delivers ongoing support and guidance throughout the contractor's placement conducting performance reviews, check-in calls, and terminations as necessary -Provides exceptional customer service and ensures a positive candidate experience throughout the recruitment process. -Manages HR intern program for department Show less

Program Analyst

• Feb 2022 - Jul 2022

Ontario Small Business Relief Grant Program - Conducted in-depth investigations into escalated applications to the Ontario Small Business Relief Grant and determined eligibility based on requirements. My team is tasked with reviewing applications escalated by MPPs, the Premier’s office, and Service Ontario. - Demonstrated discretion when handling highly sensitive information and ensured awareness of the current political climate as some are publicized to the media.- Provided administrative support to senior management utilizing a variety of software packages (e.g. Sharepoint, Word, Excel, TPON, PBI, and Outlook).- Analyzed evidence and determined conclusions based on facts, while remaining unbiased. Show less

Program Analyst

• Mar 2021 - Feb 2022

Ontario Small Business Support Program- Conducted in-depth investigations into escalated applications to the $3B+ Ontario Small Business Support Grant program and determined eligibility based on requirements.- Promoted to the specialized escalation team tasked with reviewing applications escalated by MPPs, the Premier’s office, and the Office of the Ombudsman where I worked independently to process 35% of the total escalated cases.- Trained and mentored new team members on complex processes and using databases. - Demonstrated discretion when handling highly sensitive information.- Collaborated in the creation of a best practices and lessons-learned document to assist the development of the Ontario Small Business Relief Grant program. Show less

Shift Supervisor

• Dec 2017 - Feb 2021

Supervised five team members and meticulous provision of excellent customer service. Led HR functions, such as onboarding and pinpointing skills gaps to identify training requirements. Spearheaded a wide array of issues regarding operations, including planning daily responsibilities and workplace safety. Build robust, professional relationships with 300+ customers per day, addressing inquiries in a timely manner. • Boosted team morale and performance through ongoing mentorship, fostering an inclusive environment focused on continuous improvement. • Augmented customer connection score by 17% through excellent customer service. • Decreased waste by 5% through keen management of inventory and ordering. • Maintained compliance with employment legislation and occupational health & safety standards, substantially preventing incidents. • Enhanced decision-making by implementing a colour-coded system to monitor day-parts. Show less

Junior UX Designer

• Dec 2017 - Jun 2018

Contributed to the Loom Analytics Project as member of the panel discussion. Conceptualized a streamlined design to ease the navigation of the advanced content. Crafted a new logo for Loom Analytics and its subsidiary companies, Court Analytics, Structura, and Second Chair. • Contributed to a revolutionary project aimed at decreasing labour cost and time by allowing information of all Canadian court cases to be accessed through one search engine. • Received the Certificate of Recognition from the Dean of Applied Research and Innovation. • Commended for creativity, being hired to handle additional work for the company. • Optimized efficiency by revamping legal analytics system. Show less

Administrative Assistant

• Oct 2015 - May 2017

- Conducted administrative tasks, including data entry, document preparation and editing, and supplies ordering. - Demonstrated strong analytical skills to screen telephone calls to determine resolution and filter general information - Showcased event planning abilities while assisting in planning the Free Software and Open-Source Symposium annual event. - Strengthened graphic design knowledge as the office's in-house graphic designer. - Supported team during development of educational material for the Seneca College Aviation program. Show less

Jr UX Designer

• Dec 2016 - Jan 2017

- Planned and designed around 25 UX views for a desktop application - Helped create a design document and a research document - Planned and designed around 25 UX views for a desktop application - Helped create a design document and a research document