Rachel Parker (MCIPD)
Head of HR Central Services at Scottish Prison Service- Claim this Profile
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English Native or bilingual proficiency
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Bio
Credentials
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AgilePM® Foundation
APMG InternationalApr, 2022- Nov, 2024 -
AgilePM® Practitioner
APMG InternationalApr, 2022- Nov, 2024
Experience
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Scottish Prison Service
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United Kingdom
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Public Safety
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400 - 500 Employee
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Head of HR Central Services
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Mar 2022 - Present
As part of the HR leadership team, contribute to the overall effective delivery of the HR function as well as driving forward work streams to support organisational change. Specific areas of responsibility include: (1) Reward: payroll, benefits, pensions, employee recognition, pay and grading structure and job evaluation; (2) Employment Relations: leading on the partnership agreements with our constituent Trade Unions including dispute resolution processes, and employee engagement initiatives; and (3) HR Policy: overseeing the development of HR policies and processes that help contribute to developing SPS as a leading Fair Work employer.
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Employment Relations & Reward Partner
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Apr 2020 - Feb 2022
Leading the ER&R team in the development and implementation of HR policy and Reward interventions in support of driving business transformation, change programmes and employee engagement initiatives. Coordinating expertise and support in the resolution of collective disputes at both national and local level and working with our leadership team, and trade unions to embed a culture of partnership working.
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Employment Relations & Reward Manager
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May 2019 - Apr 2020
Lead on the development, review and delivery of ER&R products and services, including HR policies and procedures, pay and reward outcomes, employee engagement initiatives and consultation with our Trade Union Partners regarding corporate-level change initiatives.
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The Royal Zoological Society of Scotland
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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HR Business Partner
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Jul 2017 - May 2019
Acting as a business partner to Heads of Department and line managers, I provide effective HR solutions that support and enable the successful achievement of RZSS’ goals, by proactively bringing the HR strategy to life. Resolve complex people issues (performance, attendance, disciplinary, capability) to deliver commercial and pragmatic outcomes. This includes creating new HR Policy to underpin HR best practice and embedding new procedures within the Society through designing and delivering line manager HR Essential Series training. Implementing innovative approaches to performance management through rolling out a new online appraisal system, which is aligned with RZSS’ values and complimented through line manager training and supporting HR policy. Currently undertaking a pay and grading review, which includes job design, evaluation and creating a new grading structure with the aim of delivering an affordable yet robust, transparent and non discriminatory framework. Report on key performance indicators and other management information - highlighting trends, ensuring underperforming areas are being challenged, are addressed early and making appropriate recommendations for action.
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Edinburgh Napier University
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United Kingdom
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Higher Education
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700 & Above Employee
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HR Partner (maternity cover)
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Dec 2016 - Jul 2017
As a member of the leadership team, I acted as a coach and confident to my Deans and Directors. I supported them with their own personal development and challenged their thinking – striving to ensure their teams are operating as a high performing teams and meeting their objectives. I reviewed the shape of the workforce within my areas to ensure effective workforce planning, talent management and succession strategies are in place. This includes working closely with our recruitment partners to ensure we attract the best candidates with the right skills sets that address our organisational gaps and who exemplify the University’s values. Supported my Schools/Services with clear people development plans to support academic growth and reputation that contribute to a high performance culture across the University. Acting as a change agent, I led a number of significant change programmes including organisational restructuring, redundancy, redeployment exercises and supporting initiatives that strive to improve employee satisfaction and engagement.
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Audit Scotland
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Government Administration
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100 - 200 Employee
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HR Business Partner
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Mar 2015 - Nov 2016
Leading and inspiring a team of three like-minded HR practitioners to create the right environment, culture and collaborative ways of working that allow people to flourish.Coaching and advising managers, union representatives and colleagues to reach pragmatic solutions (based on good practice, associated risk and HR policy) to complex issues relating to performance, attendance or ER aspects of a change management programme. Delivering fresh new approaches to operational HR activities (e.g. resource planning, recruitment), that are simple, inspiring and improve the experience of leaders, managers and team members’ lives.Using data driven analytics as well as my own research and experience to identify trends and implications, and recommend appropriate HR interventions.Strong project management experience of cross-functional activities such as reward and performance management and reinforcing the importance of continuous and honest feedback and taking self-ownership for personal development.
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Human Resources Consultant
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Apr 2010 - Mar 2015
As part of a small HR & OD team, I helped support around 270 colleagues of mostly qualified accountants, auditors, researchers, analysts and economists. I provided the full range of operational and value-add HR services through proactive business partnering in a number of disciplines including reward & performance management, resource & workforce planning, talent management & succession planning, employee relations & engagement and employment law.
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Human Resources Officer
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Jan 2008 - Mar 2010
Delivering a quality, flawless and efficient in-house HR service delivery function, where improved productivity, greater impact, effectiveness and efficiency are the outcomes of all my efforts.
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Lloyds Bank
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United Kingdom
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Banking
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700 & Above Employee
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HR Support Consultant
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Oct 2006 - Jan 2008
• Providing administrative support in relation to Absence Management (recording sickness, monitoring absence levels, requesting medical reports) Grievance and Disciplinary procedures. • Preparation of offer letters, contracts, management referrals, leavers paperwork, career break requests, maternity/paternity applications, requests for flexible/part-time working and other business documents and maintaining up to date, accurate employee records. • Support and advise employees with details of their terms and conditions of employment, company benefits and HR procedures. • Payroll administration and recording of staff statistics for report analysis. • Co-Manager of Lloyds TSB Summer Play scheme (day-care facility) involving recruitment and selection, facilities management, acting treasurer and working in conjunction with Care Commission/Disclosure Scotland to maintain Child Safety Standards.
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Enterprise Plc
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United Kingdom
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Facilities Services
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200 - 300 Employee
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HR/Training Assistant
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Jul 2004 - Sep 2005
Part of BA (Hons) industrial placement in year three. • Assistant to Graduate/Modern Apprenticeship recruitment and selection (vacancy advertisement, writing job specifications, organising an assessment centre, interviewing, organising and performing Induction Programmes). • Sourcing and organising training and development whilst effectively and accurately maintaining up to date records. • Monitoring Officer for the Working Time Directive. • Education Liaison Officer – working with local schools to facilitate work experience students. • Working towards Investors in People Accreditation. • Other generalist HR administration duties.
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Education
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2015 - 2015
CIPD
HR Business Partner Development Programme -
2002 - 2006
University of Central Lancashire
BA (Hons), Human Resources Management
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