Implementation Specialist

• Apr 2019 - Present

Customer Advisor

• Sep 2017 - Jul 2018

Member of Software Support Team working with customers answering questions, troubleshooting issues and training customers on new features. Contributions include:• Led team as Project Manager for implementation of new support ticketing software as well as being responsible for development and delivery of end user training curriculum.• Key support team member responsible for assisting customers with installation and use of a new third-party software add on package for business tax… Member of Software Support Team working with customers answering questions, troubleshooting issues and training customers on new features. Contributions include:• Led team as Project Manager for implementation of new support ticketing software as well as being responsible for development and delivery of end user training curriculum.• Key support team member responsible for assisting customers with installation and use of a new third-party software add on package for business tax filings.• Perform Customer Experience testing for new web-based software package still in development. Show more Show less

Systems Analyst

• Aug 2014 - Jan 2017

Senior Business Analyst

• Nov 1999 - Jul 2014

Senior Product Functionality Specialist, IT

• Jul 1995 - Oct 1999

Clinial Research Associate

• Nov 1994 - Jun 1995

Customer Service Supervisor

• Sep 1993 - Oct 1994

Technical Specialist

• Sep 1989 - Aug 1993

Medical Technologist

• Jan 1986 - Aug 1989

Performed Medical Technologist duties in the Microbiology department including processing patient specimens, identification of bacterial, mycobacterial and fungal isolates, performed systems maintenance and trained new technologists.