Experience

SOUTHWEST DEALER SERVICES, INC. IRVINE

• United States
• Software Development
• 1 - 100 Employee

• Dispatcher and customer service rep

  • Jan 2023 - Present

  • Temp to hire position – through Skillset Group • Call center representative & dispatcher • Auto security company – the company is partnered with dealerships all throughout CA, WA, NV, AZ, CO, TX, IL and surrounding areas. They sell auto security and tracking systems to the dealerships, then the customer service reps contact the customers to schedule appointments to install/activate the system that the customer purchased with their vehicle. • Handling/making 80-100 inbound/outbound calls daily • Inbound calls: helping resolve customer issues, scheduling activation appointments for customers, helping dealership clients resolve issues, helping technicians activate systems and resolve problems. • Outbound calls: calling due bill customers (direct requests from dealerships) to schedule appointments for activating security and tracking systems. • Constant data entry, imputing customer information into CRM, email communications, & note taking. Show less



Countdown Capital

• United States
• Financial Services
• 1 - 100 Employee

• Enrollment Specialist

  • Oct 2022 - Dec 2022

  • Call center representative • Enrollment office for a debt relief law firm • Constant data entry imputing customer information into CRM • Handling/making 200+ inbound/outbound calls daily • Closing 1-3 deals daily • Call center representative • Enrollment office for a debt relief law firm • Constant data entry imputing customer information into CRM • Handling/making 200+ inbound/outbound calls daily • Closing 1-3 deals daily



Jetro Restaurant Depot

• United States
• Wholesale
• 700 & Above Employee

• Cashier/Receptionist

  • Aug 2022 - Oct 2022

  • Checking out customers, lifting and moving items up to 50lbs, answering phones, inputting customer information into our database, opening new membership accounts, stock checks, filing paperwork. • Checking out customers, lifting and moving items up to 50lbs, answering phones, inputting customer information into our database, opening new membership accounts, stock checks, filing paperwork.



Titan exit group

• Intake Specialist

  • May 2022 - Jun 2022

  • Call center representative • Enrollment office for a Timeshare cancellation law firm • Constant data entry imputing customer information into CRM • Making 100+ outbound calls daily • 1099 contractor position • Call center representative • Enrollment office for a Timeshare cancellation law firm • Constant data entry imputing customer information into CRM • Making 100+ outbound calls daily • 1099 contractor position



Shoreline Finance/Skillset Group

• Debt Consultant

  • Jan 2022 - May 2022

  • Call center assignment from skillset employment agency • Enroll clients into 3 different debt settlement programs • Constant data entry imputing customer information into CRM • Call center assignment from skillset employment agency • Enroll clients into 3 different debt settlement programs • Constant data entry imputing customer information into CRM



Step by Step Capital/Skillset Group

• Debt Consultant

  • Nov 2021 - Dec 2021

  • Call center assignment from skillset employment agency • Enroll clients into a Debt Invalidation program • Constant data entry imputing customer information into CRM • Call center assignment from skillset employment agency • Enroll clients into a Debt Invalidation program • Constant data entry imputing customer information into CRM



Homesource Marketing

• Telemarketing Specialist

  • Sep 2020 - Dec 2020

  • Set appointments for construction company for estimates on windows, roofing, outside painting, and more. • Set appointments for construction company for estimates on windows, roofing, outside painting, and more.



QMC Cranes

• United States
• Construction
• 1 - 100 Employee

• Receptionist

  • Jul 2020 - Aug 2020

  • Answering phones, email correspondence, contacting vendors • Posting unwanted items for sale online to prepare for the company move • Box up all wanted items and prepare for shipping to the new location • Meeting with customers interested in the unwanted items and conducting transactions to get things sold • Answering phones, email correspondence, contacting vendors • Posting unwanted items for sale online to prepare for the company move • Box up all wanted items and prepare for shipping to the new location • Meeting with customers interested in the unwanted items and conducting transactions to get things sold

• Cashier/Receptionist

  • May 2017 - Jul 2020

  • Checking out customers, lifting and moving items up to 50lbs, answering phones, inputting customer information into our database, opening new membership accounts, stock checks, filing paperwork. • Checking out customers, lifting and moving items up to 50lbs, answering phones, inputting customer information into our database, opening new membership accounts, stock checks, filing paperwork.



Coastal Links Consulting

• Outreach Specialist

  • Apr 2017 - May 2017

  • Signing people up for free phones through Assurance Wireless. It’s for the California lifeline program and we would give out free android phones with free service for a year to qualifying people. • We used tablets to input people’s information and see if they qualify (needed an id and a benefit card, WIC, EBT or Medi-Cal to qualify) and if they did, we would submit their application and then activate a phone for them. We would get paid per phone/sign up we did. • Signing people up for free phones through Assurance Wireless. It’s for the California lifeline program and we would give out free android phones with free service for a year to qualifying people. • We used tablets to input people’s information and see if they qualify (needed an id and a benefit card, WIC, EBT or Medi-Cal to qualify) and if they did, we would submit their application and then activate a phone for them. We would get paid per phone/sign up we did.



Torrid

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2015 - Jan 2016

  • Organizing merchandise • Helping customers while they shop • Organizing merchandise • Helping customers while they shop



Eastern Temporaries

• United States
• Construction
• 1 - 100 Employee

• Temporary Associate

  • Jan 2014 - Mar 2014

  • General labor - take on whichever job I was assigned to. • General labor - take on whichever job I was assigned to.



Sam's Club

• United States
• Retail
• 300 - 400 Employee

• Store Cashier

  • Sep 2013 - Feb 2014

  • Members check out, membership sales, credit sales, and stocking and straightening merchandise. • Members check out, membership sales, credit sales, and stocking and straightening merchandise.



Weis Markets

• United States
• Retail
• 700 & Above Employee

• Courtesy Clerk

  • Apr 2013 - Sep 2013

  • Customers check out, western union, money orders, bill payment, returns, lottery, office money balancing, balancing and countdown of cashier tills, store card sign-up • Customers check out, western union, money orders, bill payment, returns, lottery, office money balancing, balancing and countdown of cashier tills, store card sign-up



Claire's

• United States
• Retail
• 100 - 200 Employee

• Sales Associate

  • Mar 2013 - May 2013

  • Customer check- out, selling products and promotions to customers, and stocking and organizing store shelves and racks. • Customer check- out, selling products and promotions to customers, and stocking and organizing store shelves and racks.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Floor Associate

  • Nov 2012 - Jan 2013

  • Helping customers find what they needed, stocking shelves, and fixing displays, cashiering when needed • Helping customers find what they needed, stocking shelves, and fixing displays, cashiering when needed



Knott's Berry Farm

• United States
• Entertainment Providers
• 1 - 100 Employee

• Halloween Haunt Monster

  • Sep 2011 - Oct 2011

  • To scare guests as they walked through the maze. • Keep guests constantly entertained while they were in the park. • To scare guests as they walked through the maze. • Keep guests constantly entertained while they were in the park.