Experience

CellNetix Pathology and Laboratories

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Information Technology Services Manager

  • Dec 2019 - Present

  Manage Service Desk Staff who deliver exceptional IT assistance via phone, remote access and in imaging and deploying hardware to laboratory staff of 300. Collaborate with lab leadership on project prioritization and development of IT Road map. Manage Service Desk Staff who deliver exceptional IT assistance via phone, remote access and in imaging and deploying hardware to laboratory staff of 300. Collaborate with lab leadership on project prioritization and development of IT Road map.



ASM Research

• IT Services and IT Consulting
• 700 & Above Employee

• EHRM Project Manager II

  • Sep 2019 - Dec 2019

  ASM Research / Cerner / VA Hospital, Seattle WA • Drove Power BI tools to analyze Project readiness for conversion from VISTA to Cerner EHR system • Assisted Cerner Director and Engagement Owners with Project Plan and client presentations. ASM Research / Cerner / VA Hospital, Seattle WA • Drove Power BI tools to analyze Project readiness for conversion from VISTA to Cerner EHR system • Assisted Cerner Director and Engagement Owners with Project Plan and client presentations.



Pathology Associates Medical Laboratories / PACLAB

• Renton, Washington

• Technical Account Manager

  • 2013 - 2018

  Provided Essential Technology Services to 7 Regional Hospital Partners and related Medical Practices. Single Point-Of-Contact for Clients & Partners for All IT Projects, Implementations & Issued Escalation Worked Closely With the General Manager & Sales Manager to Ensure Quality Interface Solutions to Secure New Business Managed Interface Project Managers, Liaison to Hospital Executives, performed SWOT analysis for PACLAB Strategic Business Plan and its Stakeholders. Provided Essential Technology Services to 7 Regional Hospital Partners and related Medical Practices. Single Point-Of-Contact for Clients & Partners for All IT Projects, Implementations & Issued Escalation Worked Closely With the General Manager & Sales Manager to Ensure Quality Interface Solutions to Secure New Business Managed Interface Project Managers, Liaison to Hospital Executives, performed SWOT analysis for PACLAB Strategic Business Plan and its Stakeholders.



CellNetix Pathology and Laboratories

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Laboratory Information System Administrator and Training & Client Solutions Coordinator

  • 2008 - 2013

  • Managed Laboratory Information System for rapidly growing regional pathology company. • Corrected failed orders and results messages in Epic Bridges error log by correcting HL7 segment data. • Managed teams responsible for electronic orders and results interfaces and database development. Managed web based lab ordering and results extension application. • Built test codes and Lean work processes for cancer detection in Molecular biology, Cytology, Flow Cytometry, Histology and Non-Gyn Cytology. • Developed training programs for pathologists, cytologists, lab staff, marketing and office staff. Led blended programs in classroom settings, individually, and in online web sessions. • Worked with clients in ambulatory, acute care, surgical and hospital settings to optimize their EMR systems. • Supported Epic, GE Centricity, Soarian, eClinicalWorks, Greenway, Cerner, Emdeon Clinician, STAR and Meditech. Show less



Pacific Physician's Lab

• Hospital & Health Care
• 1 - 100 Employee

• Applications and LIS Database Supervisor

  • 2005 - 2008

  Hired as primary IT Supervisor for both LIS and Outreach Lab Information Systems in small start-up laboratory. Responsible for wide range of duties from 24/7 On Call Tech Support to Systems Deployment to Client Training to Database Administration. Atlas LabWorks Database Administrator • Created clinical test dictionary including specimen collection and shipping requirements. • Managed Results/Orders HL7 interfaces with client Electronic Medical Records (EMR) systems. • Responsible for Client and User account set up • Managed local and out of state system deployments Project / IT Management • Devised system for billing charge-back process for major client • Assimilated ,tested and corrected data for migration to new billing company • Client and employee support on LIS (SchuyLab) and Atlas issues. • Troubleshot LIS problems and Tested Software patches and upgrades • Company liaison for local and out of state vendors • Project Manager for reference lab interfaces • Authored procedures and designed processes for improved computer/lab workflow • Created client-specific requisition forms for lab test ordering • Software instructor for PPL and Cytolab employees • CAP inspector - 2008, InCyte Pathology Services, Spokane WA Show less



Dynacare Laboratories

• Project Analyst & Information Systems Training Coordinator

  • 2000 - 2005

  Co-managed the integration of Dynacare medical clients with the Laboratory Corporation of America. Extracted client and patient data from Dynacare databases for use in LabCorp test ordering and resulting systems. Edited Laboratory Service Manual and Advanced Beneficiary Notices. Worked with clients in 5 Pacific Northwest states during transition, replacing computer systems and training medical personnel. • Redirected reference lab testing to the parent company for savings of over $20,000 per month • Validated thousands of test and panel codes, CPT and ICD9 codes, test cross references and billing fees. Information Systems Training Coordinator/Project Lead Designed and initiated software training program for 1150 employees in medical lab. Curriculum included MS Access, Excel, Outlook, PowerPoint, Project, Word; Antrim, ACT! • Consulted on projects that included CoPath, Atlas LabWorks, and Meditech. Show less



IBM-Catapult Software Training

• Bellevue, Washington

• Northwest Resource Manager

  • 1997 - 2000

  • Managed the delivery of $5 million worth of training events annually and a pool of 42 instructors. • Scheduled up to 35 events per day using Access and Oracle databases. • Designed curriculum for client system rollouts and proprietary software. • Clients included Microsoft, Boeing, Swedish Medical Center, VA Medical Center, Nordstrom and King County. • Managed the delivery of $5 million worth of training events annually and a pool of 42 instructors. • Scheduled up to 35 events per day using Access and Oracle databases. • Designed curriculum for client system rollouts and proprietary software. • Clients included Microsoft, Boeing, Swedish Medical Center, VA Medical Center, Nordstrom and King County.