Business Solutions Consultant

• Aug 2022 - Present

Business Technology Coordinator

• Dec 2017 - Aug 2022

• Primary point of communication with Regions, Brokers and I.T. on issues related to PIC/PAF systems, examples but not limited to: EDI, Broker Connectivity, Pembridge website & PRMS, PLUS• Collaborating with Allstate’s IT department to help identify technology issues, develop products and deploy them• Participate in monitoring and maintaining system key process improvements• Managing and overseeing projects to ensure changes UAT are promoted in production• Setting up brokers province-wide to receive access to Pembridge and Pafco services (Compu-Quote, Broker Connectivity, MVR/AutoPlus, HLTV Discount) Show less

Broker Accounting Associate

• Apr 2017 - Nov 2017

• Providing professional, timely customer service to all brokers and internal staff• Ensuring that internal controls and processes are operating effectively and confirming alignment with Payment Credit Information (PCI)• Process billing of customers using Pembridge/Pafco Make A Payment and PLUS• Remediate all escalated billing issues within minimum time frames

Promotions Specialist

• Apr 2015 - Mar 2017

•Represented Virgin Radio as a Brand Ambassador at events in and around the Greater Toronto Area. •Interacted with consumers to encourage contest participation, while promoting the radio station & their advertisers at concerts and events. •Manage all content creation, formation, approvals and positing for social media properties. •Represented Virgin Radio as a Brand Ambassador at events in and around the Greater Toronto Area. •Interacted with consumers to encourage contest participation, while promoting the radio station & their advertisers at concerts and events. •Manage all content creation, formation, approvals and positing for social media properties.

House Operations

• Dec 2013 - Mar 2017

• Welcomed patrons and guided them to their seat • Settle seating disputes and help solve other customer concerns • Provide assistance with patrons' special needs, such as helping those with wheelchairs • Welcomed patrons and guided them to their seat • Settle seating disputes and help solve other customer concerns • Provide assistance with patrons' special needs, such as helping those with wheelchairs