Experience

Soapbox

• United Kingdom
• Design
• 1 - 100 Employee

• Production Manager

  • Dec 2016 - Present



Fuse Universal

• United Kingdom
• Software Development
• 1 - 100 Employee

• Project Manager

  • Apr 2015 - Dec 2016

  Fuse is an award winning Learning Solutions Company with a distinguished record of creating cutting edge learning technology solutions and engaging learning content.Our mission: Democratise learning and empower individuals to reach their full potential.Fuse are fanatic innovators in knowledge sharing and learning experiences, who inspire and teach through creativity and storytelling.* Work with wide range of clients to interpret their particular business needs* Responsible for multiple projects concurrently * Receive creative briefs and co-ordinate design team to deliver animated and live footage e-learning video content* Manage design team to ensure projects are delivered on time and to a high quality standard* Create project plans, identify key milestones and risks, and manage cost and resource* Maintain and develop client relationships with a view to future revenue opportunities* Produce regular project reports both to client stakeholders and to internal team members* Develop working processes between design office and other key internal teams* Oversee design team's workstack, development and well being Show less

• Customer Success Manager

  • Feb 2014 - Nov 2016

  Fuse is an award winning Learning Solutions Company with a distinguished record of creating cutting edge learning technology solutions and engaging learning content.Our mission: Democratise learning and empower individuals to reach their full potential.Fuse are fanatic innovators in knowledge sharing and learning experiences, who inspire and teach through creativity and storytelling..Fuse had designed online learning and knowledge solutions for a large amount of the FTSE 100 and more than 50 Fortune 500 companies.The Fuse Foundation uses the same technology that we use with our corporate clients to greatly improve how education is delivered to children and adults across the world.• Work with clients to scope project implementation plans which encompass the client's requirements and business needs• Use project management software to monitor projects, idenitfying deliverable, success metrics, costings, and ensuring key deadlines are met and suitable resources are allocated• Liaise with digital development teams to scope site development and functional design specifications• Project manage digital media design team on video content creation projects, and manage communications with the client• Communicate ideas and designs based on client feedback• Drive UX design workshops and user testing sessions to gather client feedback to input into future designs• Build relationships with clients and key stakeholders, securing licence renewals, and expansion of current accounts including opportunities for content creation• Assist marketing team to run networking events and implement social media marketing strategies• Problem-solving, and scoping solutions • Deliver administrative training to clients, colleagues and team members• Develop and maintain internal and client communication strategies• Provide full customer support to all clients in their journey with Fuse Show less



Stratford Solicitors Limited

• Administrator

  • Mar 2013 - Feb 2014

  • Drafting letters and correspondence to clients, barristers, and solicitors • General office duties including managing the post, filing, and photocopying • Raising client invoices • Answering the phone and taking messages • Taking notes in meetings and typing up for case files • Making appointments and diary management • Greeting clients and dealing with enquiries • Following and maintaining legal and company protocol • Handling sensitive and confidential material • Reporting to clients and preparing documents for court • Undertaking research including marketing research • Supervising work experience students • Time management and prioritising tasks in multiple case loads Show less



Waterstones

• United Kingdom
• Retail
• 700 & Above Employee

• Book Seller

  • Oct 2011 - Aug 2012

  • Supervisor for sections; Art, Travel, Photography, and Related Product/Merchandise • Providing excellent customer service in line with the high standards and strong reputation of the Company • Responding to regional targets under the guidance of both the regional and local branch managers • Independent responsibility for researching current trends, media coverage and new titles • Feeding back to the manager and team with suggestions for promotional displays and sales target areas • Writing recommendation cards for promoted titles Show less