Microsoft Azure Trainer

• Apr 2021 - Present

Director Technical Solutions

• Jan 2021 - Present

Key Responsibilities: • Provide technical information to clients about cloud and its services.• Conduct meetings with clients, finalize the services and work within teams ensure the service quality and actively address, resolve issues on time. • Develop & strengthen relationship with current & new clients.• Strategic planning and execution for new business development & managing existing business. • Setting and monitoring sales objectives. Developing strategies, feedback to sales & marketing teams.• Partner with Senior Sales Directors on direction, strategy, and growth of the business and teams• Ensure the team is laser-focused on driving successful client outcomes• Form and maintain internal partnerships to remove barriers for the team and advocate for clients’ needs across the business in a streamlined way • Act as a final escalation point for resolving difficult client, sales, and/or technical and product issues• Conduct regular 1:1 meetings with management team members • Collaborate with senior management to enhance work processes and procedures• Develop and implement new approaches that will achieve team and company-wide goals

Systems/Network Engineer

• Jan 2020 - Jan 2021

Key Responsibilities: • Managed and monitored all installed systems and infrastructure for the organization to be in line with company guidelines or SOP. • Assisted in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.• Installation, configuration, and testing operating systems, application software, and system management tools.• Ensured the highest level of systems and infrastructure availability.• Implements warranty and support activities.• Evaluated the existing systems and provides the technical direction to IT support staff.• Planed and implemented system automation as required for better efficiency.• Oversaw the development of customized software and hardware requirement.

Systems/Network Administrator

• Dec 2018 - Jan 2020

Key Responsibilities: • Install, upgrade and monitor software and hardware.• Data backup and recovery.• Maintain the essentials such as operating systems, business applications, security tools, web-servers, email, PCs, local and wide area networking both hardware and software and mid-range server hardware.• Identified and solved any problems that arise with computer networks and systems• Maintained existing software and hardware and upgrading any that have become obsolete.

Information Technology Officer

• Feb 2017 - Aug 2019

Key Responsibilities: • Installation and configuration of computer hardware, software, systems, networks, printers and scanners • Monitored and maintained computer systems and networks • Responded in a timely manner to service issues and requests • Provided technical support across the company (onsite, remote) • Setting up accounts for new users, Tested new technology • Remote Desktop Support , Biometric Attendance Machine • Repaired and replaced equipment as necessary • Configured Access Point (TP-link Router) • Managed CCTV Camera’s , Installed new DVR (Digital Video Recorder) • Trained junior staff members