Joshua Richard

Reseller Team Lead | Manager at Frontier Networks
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Skills

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Credentials

  • MCSE
    -
    Jan, 2004
    - Oct, 2024
  • Inbound Certification
    HubSpot
    Jul, 2015
    - Oct, 2024
  • CompTIA A+
    -

Experience

  • Frontier Networks - Broadband + Voice
    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Reseller Team Lead | Manager
      • Mar 2021 - Present

    • Voice & Data Support | Network Operations
      • Jun 2018 - Present

  • Self Employed
    • United States
    • 700 & Above Employee
    • Freelance Web Developer
      • Feb 2017 - Present

  • Fusebox Creative
    • Canada
    • Advertising Services
    • 1 - 100 Employee
    • Web and Digital Media Developer
      • Jun 2015 - Feb 2017

  • Oulton College
    • Canada
    • Education Administration Programs
    • 1 - 100 Employee
    • Advanced Web Development and Programming
      • Aug 2014 - Jun 2015

      Graduate with Academic and Attendance Honours Graduate with Academic and Attendance Honours

  • ExxonMobil Information Technology
    • Service Desk Consultant
      • May 2004 - Feb 2014

      High Level Desktop Support ( Email, VPN, Mainframe, SAP, Hardware, etc )Systems & Building Security Administration ( Smart Card, File Systems, Software Systems )Audio and Web Conferencing AdministrationAsset Management and Distribution ( Desktops, Laptops, Office Equipment & Supplies )

    • Real Time Adherence Analyst
      • Aug 2008 - Sep 2008

      Analysis of call volumes and staffing levels to meet target objectives.Management of analyst phone skill sets, queues and priority levels.Implementation of incentive program to stimulate productivity.

    • Senior Service Desk Consultant
      • Feb 2008 - Aug 2008

      Provide high level desktop support to Helpdesk Analysts and resolve escalationsManagement of technical documentation knowledge base, creating, editing and updatingBackup Team Leader, managing schedule, handling quality coaching and performance reporting

    • Quality Assurance
      • Aug 2004 - Feb 2008

      Quality control and maintenance of trouble ticket systemsCall monitoring and scoring of helpdesk support analystsTraining of over 100 new employees in supported technologiesDevelopment and maintenance of Microsoft Access databases for performance reporting and scheduling

  • Xwave - Network Access Solutions
    • Network Support Analyst
      • Jan 2001 - Apr 2004

      High level support for a business DSL network in a 24 x 7 environment Router configurations: Port Forwarding, NAT Tables, Gateways and Wireless Protocols Configuration of DNS records for Email, Web Hosting and private networks Migration of over 10,000 business clients from a Windows NT to Windows 2000 environment Billing Support, payments, adjustments and collections High level support for a business DSL network in a 24 x 7 environment Router configurations: Port Forwarding, NAT Tables, Gateways and Wireless Protocols Configuration of DNS records for Email, Web Hosting and private networks Migration of over 10,000 business clients from a Windows NT to Windows 2000 environment Billing Support, payments, adjustments and collections

Education

  • Oulton College
    Advanced Web Development and Programming
    2014 - 2015
  • Oulton's Technology Institute (OTI)
    Diploma, Network Administration / Information Technology
    2001 - 2002

Community

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