Nina Lopez-Ortiz

Operations and Marketing Manager at SHAY CPA P.C.
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Contact Information
us****@****om
(386) 825-5501
Location
Bronx, New York, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Elementary proficiency

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David D.

I worked with Nina for almost 2 years at the Tech Incubator at Queens College. Nina is one of the most hard working and dedicated people I know. She has always gone above and beyond for her clients and job. While I was working at the Tech Incubator, Nina was known as the jack of all trades, she would learn and adapt to any task given to her. Nina was also in charge of operations and client support for my team. She changed the overall workflow my team was doing and increased our production significantly. She was able to identify weak points and immediately suggest changes that helped everyone on the team. I would highly recommend Nina for any operations and administrative position.

Margarita Zias

I am incredibly happy to be able to write this recommendation for Nina Lopez-Ortiz. I first met Nina during my time at the Queens College Tech Incubator. Nina and I worked in separate teams but our work often overlapped which is where I got to see firsthand her amazing organizational and management skills. I was truly impressed with Nina's ability to manage all the Tech Incubator startup companies while also balancing school and an extremely long daily commute. Nina has an incredible passion for everything she does and always gives her 100% whether it be staying after hours to help a client with any issues they're having or just checking in with members of the incubator just to ask them how their day is going. The best example I can provide of Nina's indispensable nature comes from one night where I and my team found out last minute we would need to host a 'Girls Who Code' session which was originally meant to take part in a different building on campus but had to be changed to the incubator due to a construction issue. Nina looked me in the eye and asked me to give her "one hour", and she would have everything ready. Within an hour the room had been set up to accommodate 30 students, the tech was set up and refreshments and healthy snacks served for the girls. The night was an incredible success and there is no way that we could have done this without Nina's quick thinking. Nina is a valuable asset wherever she goes and a perfect fit for any company looking for a talented office manager.

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Credentials

  • Intuit Bookkeeping
    Coursera
    Jul, 2021
    - Nov, 2024
  • Google Ads (AdWords) Essential Training
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Google Analytics Essential Training
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • IBM New Collar: Customer Engagement Specialist
    Coursera
    Jul, 2020
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    Google Digital Garage
    Jun, 2020
    - Nov, 2024
  • Accounting Foundations: Bookkeeping
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Online Marketing Foundations
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • QuickBooks Online Essential Training
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Accounting Foundations: Leases
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • SEO Foundations
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Social Media Marketing: Optimization
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • 5 Ways to Control Your Time
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Coaching and Developing Employees
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Delivering Employee Feedback (2014)
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Improving Your Conflict Competence
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Leadership Foundations (2013)
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Leading Productive Meetings
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Leading with Emotional Intelligence
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Motivating and Engaging Employees
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Performance Management: Conducting Performance Reviews
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Time Management for Managers
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Transitioning from Manager to Leader
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Building Accountability into Your Culture
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Delegating Tasks
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Leading Productive One-on-One Meetings
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Managing Employee Performance Problems
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Managing Office Politics
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Managing Up, Down, and Across the Organization
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Setting Team and Employee Goals
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • Time Management Fundamentals with Microsoft Office
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • New Manager Foundations
    LinkedIn
    Nov, 2019
    - Nov, 2024
  • New Manager Foundations (2013)
    LinkedIn
    Nov, 2019
    - Nov, 2024
  • Social Media Marketing Certification
    HubSpot
    Jul, 2020
    - Nov, 2024

Experience

    • United States
    • Accounting
    • 1 - 100 Employee
    • Operations and Marketing Manager
      • Jan 2021 - Present

      • Support mission, vision, and values across company, team, partners, and customers • Coordinating with different stakeholders to execute projects and stay on track with client deliverables. • Facilitate an excellent customer experience by analyzing opportunities and friction points and driving the changes cross-functionally required to create thoughtful, enlightening experiences for every customer. • Advocate for creating and delivering an exceptional client experience. • Build internal metric and deliver increase quality / customer loyalty. • Work with Founder on special projects. • Organize, restructure, and develop workflows, create efficiencies. • Take ownership of new client relationships with clear and concise communication (verbal and written) making sure new clients are onboarded efficiently. • Invest extra time to ensure that the client's needs are addressed properly. • Be a strong input in building the brand calendar and plan for ShayCPA across channels, products, and key communication moments. • Be an advocate for ShayCPA; make sure messaging and initiative are aligned with brand identity and push prioritization of goals. • Grow organic brand awareness. • Develop, execute, and optimize email campaigns. • Collaborate with internal and external partners to create and optimize content and copy across all communications and advertising to drive KPIs, improve education, and build an emotionally resonant brand. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Adjunct Lecturer
      • Aug 2022 - Present

      Teaches composition courses (ENG 101) to freshman across disciplines, while emphasizing critical thinking, amd cultural engagement Teaches composition courses (ENG 101) to freshman across disciplines, while emphasizing critical thinking, amd cultural engagement

    • United States
    • Internet Publishing
    • 1 - 100 Employee
    • Office Manager
      • Jan 2017 - Jan 2021

      • Supervising the ongoing maintenance of TIQC’s WordPress website and independently edit pages. • Develop a 2000+ social media presence across, Twitter, Instagram, Facebook, Pinterest, and LinkedIn through content creation and follower engagement. • Curated a bi-weekly MailChimp newsletter with 600+ subscribers to inform and educate the local startup and entrepreneur community. • Supervise a 12 person staff including volunteers, interns, and independent contractors through one on one meetings, progress reports and implementing a peer-based support approach. • Guide newly hired employees through HR paperwork and training them in office policies and processes, establishing competency with efficient and proactive office procedures. • Organize and handle internal systems, including company calendars, mail processes, and expense reporting, ensuring accurate business operations are performed. • Creatively craft clear communication strategies to engage and inform members about policy changes or operational disruptions. • Effectively collaborate with company stakeholders to ensure proper functionality of office operations. • Develop and execute office policies for conference room reservation procedures and off-hour usage arrangements, by using problem-solving skills to address policy concerns. • Create a hospitable office environment for members and staff that boosts morale through a supportive culture. • Maintain various office equipment, and inventory supply records, to provide essential office materials. • Organize and coordinate the planning of PitchFest, an innovation competition in Queens, with flyer design, executing multiple marketing blasts over four months, finalizing the event venue, and developing the program timelines and budgets. Show less

  • The News in Books
    • Greater New York City Area
    • Editorial Intern
      • Jan 2016 - Aug 2016

      • Edited manuscripts for grammar, story, voice, and readability • Collaborated with authors to implement editorial changes • Mentored less experienced authors in reader needs and expectations • Maintained editorial deadlines and managed author expectations and demands • Edited manuscripts for grammar, story, voice, and readability • Collaborated with authors to implement editorial changes • Mentored less experienced authors in reader needs and expectations • Maintained editorial deadlines and managed author expectations and demands

  • East Coast Kids
    • New York, NY
    • Lead Health and Fitness Editor
      • May 2015 - Jan 2016

      • Cultivated genuine relationships with the photo, editorial, and web departments through consistent collaboration and effective problem-solving tactics, producing cohesive material to enhance business development. • Managing the operations of a six-person staff utilizing the Basecamp platform to monitor weekly check-ins, assigning monthly projects, and allowing for a streamlined project and task management and direct consultations with the Managing Editor to ensure performance efficacy. • Developed and implemented department productivity with the use of product management tools, including Trello and ClickUp, to improve efficiency, reliability, and accountability. • Interceded to complete writer’s articles to assist in meeting deadlines. •Maintained a policy of open communication for the sake of the production processes. Show less

  • Dzanc Books
    • New York, New York
    • Editorial Intern
      • Jan 2015 - May 2015

      • Edited manuscripts for grammar, story, voice, structure, and readability to ensure professional and accurate written works. •Collaborated with authors to address and implement editorial changes, providing adequate written materials. • Mentored new authors with the needs and expectations of readers, allowing for engaging materials. • Maintained editorial deadlines and managed author expectations and demands to provide efficient and quality work. • Edited manuscripts for grammar, story, voice, structure, and readability to ensure professional and accurate written works. •Collaborated with authors to address and implement editorial changes, providing adequate written materials. • Mentored new authors with the needs and expectations of readers, allowing for engaging materials. • Maintained editorial deadlines and managed author expectations and demands to provide efficient and quality work.

    • Writing and Editing
    • 1 - 100 Employee
    • Book Reviewer
      • Mar 2012 - Jun 2013

      • Read books in the fiction genre and write 200+ word book reviews within a two-week deadline. • Read books in the fiction genre and write 200+ word book reviews within a two-week deadline.

  • TheYip.com
    • Bangor, Maine, United States
    • Managing Editor & Staff Editor
      • Mar 2010 - Jun 2011

      Strategically managed a cross-functional team of 7 in completing weekly and bi-weekly assignments for this online magazine. Strategically managed a cross-functional team of 7 in completing weekly and bi-weekly assignments for this online magazine.

  • Elevate Difference
    • Bangor, Maine, United States
    • Book Reviewer
      • Jun 2009 - Mar 2011

      Read and review books outside of the mainstream publication. Read and review books outside of the mainstream publication.

  • Girl Future
    • Bangor, Maine, United States
    • Book Reviewer
      • Apr 2010 - Oct 2010

      Reviewed books geared towards inspiring young women. Reviewed books geared towards inspiring young women.

Education

  • The Graduate Center, City University of New York
    Doctor of Philosophy - PhD, English Language and Literature, General
    2023 - 2029
  • Queens College
    Master's degree, English Language and Literature, General
    2019 - 2022
  • Queens College
    Bachelor’s Degree, English Literature, and Buisiness in the Liberal Arts
    2016 - 2017
  • Borough of Manhattan Community College
    Associate’s Degree, Writing and Literature
    2013 - 2015

Community

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