Director of Operations at Circa Resort & Casino / the D Las Vegas / Golden Gate Hotel & Casino

• Feb 2023 - Present

Director of Concierge Operations

• Jul 2021 - Feb 2023

Chief Concierge

• Feb 2018 - Feb 2023

Circa Resort & Casino is the first ground up resort on Fremont street in 40 years.

Concierge Manager

• Feb 2018 - Feb 2023

the D Las Vegas provided with a unique and exciting opportunity to design, develop and implement the Concierge program for the D, in preparation for the new resort Circa Las Vegas. I over see all Concierge services, managing a team of two, we make sure the guests is put first and has the best vacation experience possibly. In addition to our primary focus of Concierge services, we work directly Sales, Executive Host, VIP services and other various departments to make sure the guest satisfied by assisting in arranging their every need. We also work close with the Downtown Las Vegas Events Center, on promoting and booking upcoming events, also in conjunction with all internal offerings as, the Owners Box, Vegas Golden Knights Suite, along with other Fremont Street Events. Show less

President

• Jan 2016 - Aug 2018

National Concierge Association Nevada Chapter has over 120 members including concierge, associates, partners throughout the hospitality and travel industry. National Concierge Association Nevada Chapter has over 120 members including concierge, associates, partners throughout the hospitality and travel industry.

Sales Manager

• Apr 2017 - Feb 2018

As the Sales Manager for the Dig This Las Vegas, my primary is Groups/Corporate Events, however the other main focus was to over see leisure market. I worked directly with the OTA, SMERF, FIT, hotel partners and Wholesale Market to bring awareness to the Brand, We specialize in unique Team Building as well as corporate group events. I also oversaw all group and broker relations along with all Concierge Referral Programs. As the Sales Manager for the Dig This Las Vegas, my primary is Groups/Corporate Events, however the other main focus was to over see leisure market. I worked directly with the OTA, SMERF, FIT, hotel partners and Wholesale Market to bring awareness to the Brand, We specialize in unique Team Building as well as corporate group events. I also oversaw all group and broker relations along with all Concierge Referral Programs.

Chef Concierge

• May 2015 - Aug 2016

I worked with hotels, attractions, and transportation by building relationships to offer the guests the best experience possible. I negotiated all contracts with local hotel and attraction partners to ensure the best quality, support, and product development and the lowest cost to the consumer. Along with managing all concierge responsibilities including but not limited to shows, tours, dinner reservations, general information and home request for 219 units. I also managed all HOA and resident events from planning, execution and recap from 25 to 200 guests. Show less

Leisure/Group Sales Manager

• Nov 2013 - May 2015

The Mob Museum is a world-class destination in downtown Las Vegas dedicated to the thrilling story of organized crime and law enforcement. It presents an exciting and authentic view of the mob’s impact on Las Vegas history and its unique imprint on the world. With tales so intriguing they need no embellishment, the Museum reveals an insider’s look at the events and people on both sides of this continuing battle. True stories of mob history are brought to life in a bold and contemporary style via engaging exhibits and multi-sensory experiences. The Mob Museum puts the visitor in the middle of the action through high-tech theater presentations, iconic one-of-a-kind artifacts and interactive, themed environments. As the Leisure Sales Manager for the Museum I handled all Leisure Markets from SMERF, Travel Agent and hotel partners. I also oversaw all group and broker relations along with all Concierge Referral Programs. Show less

Director of Marketing And Business Development

• Aug 2013 - Feb 2015

I was brought in as a consultant to bridge the relationship between the Concierge Teams as well as build new partnerships within travel and tour industry, including, OTA, wholesalers, and FIT markets along with handled all relationship between the hotel partners. I was brought in as a consultant to bridge the relationship between the Concierge Teams as well as build new partnerships within travel and tour industry, including, OTA, wholesalers, and FIT markets along with handled all relationship between the hotel partners.

VIP Manager

• Sep 2013 - Nov 2014

VIP Manager for Piranha Nightclub in Las Vegas. Managed all VIP operations to ensure all guest had exceptional service. I over saw all celebrity events ensuring smooth and exact execution of event. VIP Manager for Piranha Nightclub in Las Vegas. Managed all VIP operations to ensure all guest had exceptional service. I over saw all celebrity events ensuring smooth and exact execution of event.

Director of Business Development & Marketing

• Nov 2011 - Jul 2013

Wood Enterprises owns and operates five bars, a restaurant, and a Hardware & Kitchenware retail store, along with a C-store in Diamond, Mississippi. As the Director of Business Development and Marketing, I over saw all Promotions and Marketing, Social Media, Websites, Online Sites along with overseeing all special events from planning, set-up, execution to revenue generation and recap. I also handle all pay roll for all six companies along with all deposits. I am a member of the New Orleans Concierge Association where I can network with like minded colleagues to expand the brand and over all visual aspect. Show less

Chef Concierge

• Oct 2006 - Oct 2011

As the Chef Concierge for Park Towers, I assist Residents and Homeowners with any needs or requests, in conjunction with arranging all Residents and Homeowners events and functions. I maintained relationships with vendors, marketing directors, hotel executives, to obtain and secure the unattainable. I also publish and edit the Park Towers Gazette, a newsletter for all Homeowners and Residents. Along with managing the Concierge desk I also plan, develop and execute all events, wine tasting's and group functions at the building. Show less

Director of Marketing

• Jan 2004 - Oct 2011

I have been a member of the National Concierge Association since June of 2004 and have served on the Board of Directors since 2005 in such capacities as President, Vice-President, Director of Membership, and Director of Administration.

President

• Jan 2008 - Jan 2009

The National Concierge Association is comprised of chapters across the globe. I was the President for the Nevada Chapter of the Association. during my tenure of Presidency membership increased by 50%. Under my direction the Nevada Chapter was awarded Chapter of the Year in 2008.

Concierge / Resort Host

• Feb 2006 - Oct 2006

As a Concierge and In House Marketing Representative, we assisted each guest above and beyond their expectations, I assisted guest with shows, dinners, tours, as well as qualified them for a preview of new resorts and benefits available to them. Maintained at least a 87% closing ratio for all guest that were qualified for the tour. Over saw the acquisition of Tendwest Resorts to Wyndham Resorts. As a Concierge and In House Marketing Representative, we assisted each guest above and beyond their expectations, I assisted guest with shows, dinners, tours, as well as qualified them for a preview of new resorts and benefits available to them. Maintained at least a 87% closing ratio for all guest that were qualified for the tour. Over saw the acquisition of Tendwest Resorts to Wyndham Resorts.

Chef Concierge & In-House Marketing Supervisor

• Dec 2002 - Jan 2006

Concierge & In-House Marketing Department were responsible for assisting guest that were coming to Las Vegas on their timeshare ownership. I learned all aspects of the Timeshare industry from Booking to Gifting. I assisted guest with shows, tours, directions, dinner reservations. We also pre-qualified them for the owners upgrade tour, were I maintained a 85% or higher closing ratio during my tenure. I as well opened Marriott's Grand Chateau Resort on the Las Vegas strip by executing the plan and set up of the Concierge Desk. I also built and maintained relationships with vendors and colleagues to better assist and anticipate guest needs. Show less