Vice President Operations

• Feb 2022 - Present

Director of Operations

• Feb 2016 - Feb 2022

AdvancedTek is your local Platinum Level Partner for Stratasys 3D printers, EOS Metal 3D printers and supporting technology. We use our industry expertise and experience to educate customers and potential clientele about how our solutions can impact their business. Every AdvancedTek customer receives superior service and support, forming strong, long lasting relationships.

Operations support manager

• Feb 2012 - Dec 2015

∙ Developed and coached a team of representatives by creating personal improvement plans, team engagement sessions, and one-on-one meetings∙ Managed individual’s production and quality levels to ensure an exceptional level of service to customers and by maximizing efficiency of operations resulting in achieving sales quotas∙ Facilitated continuous improvement events that used problem solving and working with cross-functional teams to find process improvements in the department’s workflow that reduced non-value-added steps∙ Collaborated with internal and external sales representatives in ensuring coverage for patient’s medical equipment and timely processing of accounts∙ Supported special projects: Front end ICD-10 rollout, was able to ensure a smooth transition for clinics and +20,000 patients due to pre-planning, and training of all stakeholders. Salesforce implementation, outlined needs of all users to create new tool that would reduce file processing time by giving team easier access to patient data

Patient care services

• Jun 2006 - Feb 2012

Responsible for all patient contact and insurance verification.∙ Provided consultation to territory managers regarding payers, revenue goals, and problem solving with key accounts.∙ Achieved top 10% of Revenue Producers honors and maintained on a monthly basis.

Automated Logistical Specialist

• 2001 - 2007

Leadership of five soldiers, ability to work as team leader and member in maintenance management ∙ Supply chain management, and inventory control on 300+ pieces of engineer equipment Leadership of five soldiers, ability to work as team leader and member in maintenance management ∙ Supply chain management, and inventory control on 300+ pieces of engineer equipment

Health Information Specialist -Intern

• May 2006 - Jul 2006

Medical records management Medical records management