Experience

Aimprosoft

• Ukraine
• Software Development
• 100 - 200 Employee

• Chief Operations Officer

  • Aug 2020 - 3 years 5 months

  Kharkiv, Ukraine

• Deputy Chief Operations Officer

  • Feb 2019 - Aug 2020

  Kharkiv, Ukraine

• IT Project Manager

  • Apr 2018 - Feb 2019

  Kharkiv Region, Ukraine • Led projects based on the Scrum methodology (created user stories, held Scrum meetings, conducted sprint planning, facilitated retrospectives). • Employed Agile principles to enhance team efficiency and product quality, resulting in consistent on-time project deliveries and high client satisfaction. • Managed 2-4 projects simultaneously, overseeing teams of 2 to 8 members on each project. • Effectively communicated with clients from the USA and Europe. • Contributed to continuous… Show more • Led projects based on the Scrum methodology (created user stories, held Scrum meetings, conducted sprint planning, facilitated retrospectives). • Employed Agile principles to enhance team efficiency and product quality, resulting in consistent on-time project deliveries and high client satisfaction. • Managed 2-4 projects simultaneously, overseeing teams of 2 to 8 members on each project. • Effectively communicated with clients from the USA and Europe. • Contributed to continuous process improvement by identifying bottlenecks, implementing best practices, and refining workflows, leading to increased team productivity and streamlined project execution. • Worked on projects utilizing various technologies (Java, PHP, Web, iOS, Android).



VFS Global

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Supervisor

  • Jul 2015 - Jun 2017

  Dnipro, Dnipropetrovsk, Ukraine • Managed the performance of a Visa Application Center (24 missions), coordinated daily staff activities, and prioritized main tasks. • Led staff recruitment, motivation, coaching, and development according to company requirements. Oversaw personal career growth, implemented new work methods, and facilitated team-building. • Provided regular reports (daily, weekly, monthly) to stakeholders regarding the operational activities of the Visa Application Center. • Handled client… Show more • Managed the performance of a Visa Application Center (24 missions), coordinated daily staff activities, and prioritized main tasks. • Led staff recruitment, motivation, coaching, and development according to company requirements. Oversaw personal career growth, implemented new work methods, and facilitated team-building. • Provided regular reports (daily, weekly, monthly) to stakeholders regarding the operational activities of the Visa Application Center. • Handled client communication, managed complaints, and conducted business correspondence with stakeholders. • Prepared for and successfully passed audits in accordance with ISO standards (ISO 9001, ISO 22001, ISO 14001, OHSAS 18001) and Embassy requirements. • Organized and supervised staff work in alignment with internal standards.

• Senior Manager

  • May 2014 - Jul 2015

  Kharkiv Region, Ukraine • Assisting in reports maintaining • Providing help in communication with complicated clients • Performing temporary duties of Supervisor • Performing manager duties • Business trips to Visa Application Centers in other cities

• Manager

  • Jun 2013 - May 2014

  Kharkiv Region, Ukraine • Engaged in face-to-face communication with clients, offering information about the requirements of various Missions. • Accepted applicants' documents, and processed and forwarded documents to the Embassies. • Assisted in generating daily reports for the Senior Manager and Supervisor. • Successfully completed an internal training program in accordance with ISO standards.



Simon Kuznets Kharkiv National University of Economics

• Ukraine
• Education Administration Programs
• 1 - 100 Employee

• Research Assistant

  • Oct 2011 - Oct 2012

  Kharkiv Region, Ukraine